Solved Used Malwarebytes Quarentine Now Can't Connect to Internet

[Dan O]

After using Malwarebytes to quarentine the viruses affecting my computer I am unable to access internet. I am relatively new to this so help would be greatly appreciated. I am unable to install FRST or other programs without internet access on my desktop.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Dan O]

My desktop cannot access the internet and my only other device is a macbook pro. Is there any other way I can install FRST to my desktop?

 

[Dan O]

Here are the requested files.

 

[Dan O]

*Bump*

 

[TwinHeadedEagle]

I was asleep.

Uninstall some programs

We need to uninstall some unwanted/unneeded programs.

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time

The list of programs to uninstall:

• Snap.Do
• Snap.Do Engine

After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

 

[Dan O]

When attempting to uninstall these programs it fails to do so and gives me a message saying "The feature you are trying to use is on a network resource that is unavailable." It will not allow me to uninstall either program.

 

[TwinHeadedEagle]

Skip it.

 

[Dan O]

I received a text saying I needed to reformat my hard drive. Was this you?

 

[Dan O]

Thank you so much. After using the fix and adwcleaner I can access the internet again. You're the best dude, better than any $200 computer repair service.

 

[Dan O]

Here is the fixlog, unfortunately I forgot to save the adw log. I made sure to leave you a donation as well.

 

[TwinHeadedEagle]

Here is the fixlog, unfortunately I forgot to save the adw log. I made sure to leave you a donation as well.

Thank you, but I haven't received it yet.

Anything else I can help with?

 

[Dan O]

Only other problem is the Snap.do program I can't uninstall. Other than that everything is running great.

 

[Dan O]

Resent donation. Thanks for the help I appreciate it.

 

[TwinHeadedEagle]

Resent donation. Thanks for the help I appreciate it.

You probably did something wrong, I didn't receive it. Are you sure you used my donate button?

 

[Dan O]

Third times the charm

 

[TwinHeadedEagle]

Okay, let's clean the remaining issue:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Dan O]

Here are the files.

 

[TwinHeadedEagle]

FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Copy {8956ABAC-F1A3-4AED-9D71-10C9084C081D};{5dce0d09-c4be-4693-96db-b5d6128d2873} into the Search: field in FRST then click the Search Registry button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[Dan O]

Here is the search file.