Operating System
Windows 7
Infection date and initial symptoms
January 2014
Current issues and symptoms
Constant ad windows popping up as well as randomly highlighted text that opens a new window when the mouse hovers over it.
Steps taken in order to remove the infection
Have attempted steps such as using malwarebytes, identifying the ID of the chrome extension and removing it manually as well as running FRST64, generating a report and posting it.

Smokeypancake

New Member
I have had problems with this for a while now and it seems impossible to remove! Please help if you're able to! Ads keep popping up and whenever I click on a link the first two attempts take me to an advertisement and it's very frustrating.
 

Attachments

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hi,


Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

    Code:
    createsrpoint;
    gpt.ini;z 
    C:\Windows\System32\GroupPolicy;v
    C:\Windows\SysWOW64\GroupPolicy;v 
    StandardSearch; 
    emptyfolderscheck; 
    installer-list; 
    installedprogs; 
    uninstall-list;
  • Click on
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
> Re-run zoek with this script and attach here fresh zoek log results.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Code:
C:\Windows\System32\GroupPolicy\GPT.INI;f
C:\Windows\SysWOW64\GroupPolicy\gpt.ini;f
C:\Windows\System32\GroupPolicy\Machine;fs
C:\Windows\System32\GroupPolicy\User;fs
[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""
C:\\PROGRA~3\\WINFIL~1;fs
ijkffgghalfgpciokfanggaainjifgkf;chr
autoclean;
emptyalltemp;
emptyclsid;
ipconfig /flushdns;b
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
We need just one more scan and we're done :)


Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file
and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.


• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.


>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.



> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Then, we're done here :)


I can recommend you this software to avoid Adware in the future:

http://unchecky.com/

Read here how it works --> http://www.howtogeek.com/179758/how-to-avoid-junkware-offers-with-unchecky/



The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.