- Dec 30, 2012
- 4,809
In a move that's likely to shake up digital distribution of video games, Steam - the biggest platform for PC games - now allows for refunds. Previously getting a refund on a Steam purchase was next to impossible, but this is going to change. Valve, the company behind Steam outlined how this will happen.
"You can request a refund for nearly any purchase on Steam - for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it," the refunds page on its site reads.
"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we've described, you can ask for a refund anyway and we'll take a look."
The page confirms that full refunds will be issued within a week of approval and shall be granted via the same payment method used to make the purchase. If Valve is unable to issue refund via the initial payment option, the user's Steam Wallet will be credited.
Interestingly, Valve also takes into consideration its Steam Sales. The section related to customer's abusing its refund policy on the page states:
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"You can request a refund for nearly any purchase on Steam - for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it," the refunds page on its site reads.
"Valve will, upon request via help.steampowered.com, issue a refund for any reason, if the request is made within fourteen days of purchase, and the title has been played for less than two hours. There are more details below, but even if you fall outside of the refund rules we've described, you can ask for a refund anyway and we'll take a look."
The page confirms that full refunds will be issued within a week of approval and shall be granted via the same payment method used to make the purchase. If Valve is unable to issue refund via the initial payment option, the user's Steam Wallet will be credited.
Interestingly, Valve also takes into consideration its Steam Sales. The section related to customer's abusing its refund policy on the page states:
Article