Privacy News Waitrose trial 'in-home' deliveries

Ink

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Jan 8, 2011
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Waitrose is trialling an 'in-home' delivery service that gives drivers access to customers' homes to unpack groceries while they are out.
The supermarket believes it is the first in the UK to test demand for such a service - initially with 100 customers located near its fulfilment centre in Coulsdon, south London - after seeing it prove popular in the US and Scandinavia.

The service is called 'While You're Away' and allows a customer with Yale 'smart lock' technology to set a temporary access code which is then sent to Waitrose via a secure app.

The code is then sent to the delivery driver's device at the time of arrival at the customer's home and is deleted once the delivery is complete.

Related: Yale alarm app debacle causes chaos across UK homes | ZDNet
A system failure has caused the Yale smart security app to crash and reportedly resulted in customers unable to control their alarms. The issue affected all app-controlled alarm systems.
 
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509322

Good grief...

It's not the lock. It's the person delivering the groceries. One or two well publicized incidents involving malfeasance and people won't use such a service.
 
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