Warning : Flash player may be out of date

[Nish]

Whenever I try to open yahoo mail, google or facebook in any browser, I get a pop up, 'WARNING, your flash player may be out of date. Please update to continue'.
Please help. I am unable to access any of the websites and it is very annoying.

 

[TwinHeadedEagle]

Hi,



Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file

and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
• mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.

• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.


> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.

***** NEXT *****​

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
  
  

  createsrpoint;
  gpt.ini;z 
  C:\Windows\System32\GroupPolicy;v
  C:\Windows\SysWOW64\GroupPolicy;v 
  StandardSearch; 
  emptyfolderscheck; 
  installer-list; 
  installedprogs; 
  uninstall-list;

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[Nish]

Hi,

Thank you for your prompt reply.
I have done as you suggested. MBAR scan did not detect any threats.

Please find the attachments.

 

[Nish]

Hi,

I just restarted my system. Somehow, everything is working fine in all the three browsers; IE, Chrome and Firefox EXCEPT Yahoo mail on Chrome. When I try to access yahoo mail on chrome, it displays the same message 'Warning, flash player out of date'. Yahoo mail is working fine in IE and Firefox.

Thanks!

 

[Nish]

Hello,

Sorry for posting multiple messages. Again, it stopped working. This time, for facebook, google and gmail the webpage is not displaying in any of the browser and for yahoo. it is still the same.

I have a private password protected WiFi network at my home and I haven't changed any settings. I have just checked that whenever me and my mother try to connect through WiFi on our android phones, we are unable to connect to facebook. But if we connect through the mobile network, we are able to access facebook. I don't understand whether it is because of a malware or some other problem. Please help.

Thanks in advance!

 

[TwinHeadedEagle]

Your PC seems clean, no malware present. How is the situation now? If you have the problems with connection, try to reset your router.

 

[Nish]

After resetting the router, it is working fine now. Just had to re-install Google Chrome after it, everything's working perfectly now.

Thanks a lot for your prompt replies. I really appreciate it.

 

[TwinHeadedEagle]

Glad to here it. Since your PC is clean, we're finished here


I can recommend you this software to avoid Adware in the future:

http://unchecky.com/

Read here how it works --> http://www.howtogeek.com/179758/how-to-avoid-junkware-offers-with-unchecky/





• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[Nish]

Have installed Unchecky and DelFix.

Thank you once again!