Operating System
Windows 8
Infection date and initial symptoms
04/04/14 Wont let me on to Facebook, or Youtube. Forwards me directly to their ADOBE mimic site.
Current issues and symptoms
Wont let me on to Facebook, or Youtube. Forwards me directly to their ADOBE mimic site. Sometimes says theres a connection error, or a timeout.
Steps taken in order to remove the infection
Tried all sorts of removal tools to include Adwcleaner, Malwarebytes malware removal and their anti root kit, Hitman Pro, Microsofts anti malware and others. Resetting my firefox, and disabling plugins.

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hi,



Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

    Code:
    createsrpoint;
    gpt.ini;z 
    C:\Windows\System32\GroupPolicy;v
    C:\Windows\SysWOW64\GroupPolicy;v 
    StandardSearch; 
    emptyfolderscheck; 
    installer-list; 
    installedprogs; 
    uninstall-list;
  • Click on
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
> Re-run zoek with the script below and attach here fresh zoek log results.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system


Code:
autoclean;
emtpyclsid;
emptyalltemp;
ipconfig /flushdns;b
 

kirboman

New Member
Unfortunately yes, also my cpu fan is really loud on startup now. There are only a few games and programs on this pc, and I've invested quite a few hours on this, would it be easier to just format and start fresh?
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Let's make deeper check:



Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


***** NEXT *****



Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file
and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.


• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.


>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.



> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
I've got one more idea:



Please go to: VirusTotal
  • Click the Choose File button.
  • Please copy/paste the following text into the 'File name:' box:

    Code:
    C:\WINDOWS\system32\OEMLicense.dll
    C:\WINDOWS\SysWOW64\OEMLicense.dll
  • Click Open then click the Scan it! button just below.
  • This will scan the file. Please be patient.
  • If you get a message saying File already analyzed: click Reanalyse
  • Once scanned, copy and paste the URL from your browser address bar in your next reply.


***** NEXT *****



Can you reset your router?
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Unfortunatelly I tried everything that crossed my mind. I don't see any sign of malware in the reports. If it is easier, then format and start fresh...


Are you sure you reset router correctly? I saw many people fixed the problem by reseting their router...
 

kirboman

New Member
I had the same problem on another PC. I already wiped the other HD and reinstalled everything, but for this pc hitman pro, anti malwarebytes, and CCleaner did the trick. The problem seems to be resolved, I'm pretty sure the CCleaner did it for me, now I wish I had thought of it for my other pc before I wiped it. All the same, thank you for all your help. I wont hesitate to use this site in the future.
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Thanks for letting me know :)


The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.