Joined
Sep 21, 2017
Messages
12
OS
Windows 10
Antivirus
Bitdefender
#1
I've been using Bitdefender Internet Security for 2 years with no complains at all. BIS2017 worked like a charm, almost flawless, maybe a bit heavy sometimes during updating but i felt very secure and happy about my core security. Until Bitdefender decided that users should be forced to update to 2018 version via automatic updates and experience the buggiest version of an AV ever... Bitdefender forum is full of frustrated users and complains about 2018 version: High CPU usage, high HDD usage, services not loading, firewall issues, firewall permits every app, quick scan that takes 15 minutes to complete, custom scan issues, safe file issues, and so on... Users are told to open a ticket, tickets are opened and stay that way, the official reply is " the issue is known and currently working on a fix, we apologize for any inconvenience, the fix will be delivered via automatic update". 4 major updates since ticket opening that required a reboot, but no fixes at all.

Given the above, WHAT ON EARTH is going on with Bitdefender? You have a top notch AV and the newest version is a complete failure, a kingdom of bugs and problems, and a downgrade for sure. How can someone trust the very vendor for its protection? Who can ensure users that its computer is well protected with so many problems and flaws? Do you feel protected? Personally, i m highly thinking of moving to Kaspersky or Eset, even if where i live, Bitdefender is cheaper than the above vendors. I d like to hear your thoughts, especially from current users. Thank you.
 

RoboMan

Level 24
Content Creator
Verified
Joined
Jun 24, 2016
Messages
1,355
OS
Windows 10
Antivirus
Bitdefender
#2
This is to be expected with newer versions of every software. Take just-released versions almost like beta... It's fact BitDefender should not release a buggy, maybe incomplete version of their antivirus, but there are lots of factors that could influence this scenario, like killing Windows Update, new Microsoft Security policies on Windows 10, etc..

My suggestion would be uninstalling and using a previous version or tweaking BitDefender for less protection to make it consume less. Else, ask for a refund but i personally would not.
 
Joined
Sep 21, 2017
Messages
12
OS
Windows 10
Antivirus
Bitdefender
#5
@RoboMan My subscription expires in a couple of days, that's the good part, so no refund matter. There's no option for rolling back to 2017 version, BD officially states that 2017 version cannot be downloaded and they consider it as obsolete. Given the fact that it is a buggy and incomplete release, in terms of security, can an incomplete AV be considered as secured?
 
Joined
Sep 21, 2017
Messages
12
OS
Windows 10
Antivirus
Bitdefender
#6
yes the version from 2018 is heavy....that's my experience too. But nobody is married with an av-company....so take your chance and change it!
Heavy is the least problem, i am about to upgrade RAM so that won't be such a problem. My worry is how and if i can trust an AV that releases such a bad version...
 

darko999

Level 17
Verified
Joined
Oct 2, 2014
Messages
806
#8
Bitdefender was always heavy on my computer, in the present I use G-Data total security with custom settings, disabled a few things like "system area scan on startup, check only on execution instead of read/write, etc". It runs fast and stable, and it's firewall is quite aggressive with default presets like "Direct connection" profile, does an amazing work. If you are not happy with Bitdefender 2018 version and you cannot roll back to previous version anymore and the forum is not helping you at all, I'd consider switching to another product and check if it suits your needs. AV's in general will behave different according to specific singularities that every computer system has, that said; you will always find people who runs the AV you hate because it's not stable and buggy with no issues at all. Best chance is just to try other options until you find what works for you.
 

RoboMan

Level 24
Content Creator
Verified
Joined
Jun 24, 2016
Messages
1,355
OS
Windows 10
Antivirus
Bitdefender
#10
@RoboMan My subscription expires in a couple of days, that's the good part, so no refund matter. There's no option for rolling back to 2017 version, BD officially states that 2017 version cannot be downloaded and they consider it as obsolete. Given the fact that it is a buggy and incomplete release, in terms of security, can an incomplete AV be considered as secured?
This is your chance then. There are a couple of software you can replace expiring BitDefender with. I suggest lightness and effectiveness: ESET Internet Security or Emsisoft Anti Malware. :)
 

Faybert

Level 22
AV-Tester
Verified
Joined
Jan 8, 2017
Messages
1,142
OS
Windows 10
Antivirus
F-Secure
#14
For me, it has always been impossible to have Bitdefender installed on the system, all the versions I used heavy on my computer, I like performance (mainly because I play), so Bitdefender is no longer useful for me.
 

mlnevese

Level 12
Verified
Joined
May 3, 2015
Messages
581
OS
Windows 10
Antivirus
Kaspersky
#15
I tested Bitdefender in my computer for a few days and it was as light as Kaspersky, meaning I didn't even notice it was installed. When I updated to Firefox 57 beta it wouldn't allow Firefox to connect for some reason so I just uninstalled my trial and returned to Kaspersky. Anyway light and heavy depends on a lot of factors. Even my problem with Firefox was probably something trivial, maybe it just didn't recognize the beta and blocked access.
 
Joined
Aug 8, 2016
Messages
33
#16
I use Bitdefender Total Security 2018, and I have no complaints, yet.:)
Lmao if it didn't constantly update itself I would say the same. Bitdefender's updates take ages to complete; I literally updated Photoshop, Office 2016, Notepad++, and almost finished downloading windows updates (which take FOREVER) all before the Bitdefender update finished.
 
Joined
Aug 8, 2016
Messages
33
#17
This is to be expected with newer versions of every software. Take just-released versions almost like beta... It's fact BitDefender should not release a buggy, maybe incomplete version of their antivirus, but there are lots of factors that could influence this scenario, like killing Windows Update, new Microsoft Security policies on Windows 10, etc..

My suggestion would be uninstalling and using a previous version or tweaking BitDefender for less protection to make it consume less. Else, ask for a refund but i personally would not.
I agree but installing last year's version is sometimes difficult, since BD is trying to update everyone on that version
 
Joined
Jul 28, 2013
Messages
172
OS
Windows 10
Antivirus
Avast
#18
I used Bitdenfender TS a couple years ago. Liked it but it wouldn't let me download Windows updates, tried everything. I'm finding more and more antivirus companies using their costumers as guinea pigs instead taking their time some beta test their software before they release it to the public. I guess they want to start raking in the profits as soon as possible.
 
Joined
Apr 7, 2017
Messages
20
OS
Windows 10
Antivirus
Bitdefender
#20
I have been using Bitdefender Total Security for a while now and never had any particular issues. Before I was with Kaspersky Pure, which while effective and feature-rich, it was becoming increasingly taxing on my always upgrading and yet aging system. Bitdefender update takes a few minutes in my case, and the quick scan is always completed in about a minute. I believe that besides obvious bugs and flaws any program may have, its performance within a given system depends on several factors, as others already mentioned before me.

While I can't speak for consumer support because I haven't had the need to contact them so far, I have experience with their business support, since we use Gravity Zone at work. Despite being stationed in Romania, BD engineers have always delivered when we needed them.

With that being said, I'm no fanboy about any security product, Bitdefender included. If BD stopped working as I expect it would for my system and configs, I wouldn't think twice about moving on to something else (after due testing and documentation, of course).