Operating System
Windows 7
Infection date and initial symptoms
No symptoms (I use firefox with adblock and noscript) but my Malwarebytes identified the problem last night around midnight (25 May), JRT,
Current issues and symptoms
I followed the Removal instructions on your site, but adwcleaner still shows problems with the prefs.js for Firefox
Steps taken in order to remove the infection
Originally quarantined and then deleted the identified files in Malwarebytes. Then followed steps on your blog: using AdwCleaner, Hitman Pro (it identified removed the files that I'd deleted from Malwarebytes so I guess they hadn't been removed). I reran Hitman Pro and it found nothing the second time. However, when I re-ran AdwCleaner, it still found problems with prefs.js, and, most recently with Chrome though I didn't think I had Chrome installed -- I'd uninstalled it months ago. The most recent time I ran it, only the Firefox prefs.js showed up as a problem. I checked my Firefox prefs and see no addons/plugins that I don't recognize.

TwinHeadedEagle

Removal Expert
Verified
Staff member
Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Post logfile will also be saved in the C:\AdwCleaner folder.
 

Lhamilton

New Member
Please download AdwCleaner by Xplode and save to your Desktop.

Double click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • After the scan has finished click on the Clean button.

Press OK when asked to close all programs and follow the onscreen prompts.
Press OK again to allow AdwCleaner to restart the computer and complete the removal process.

  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Post logfile will also be saved in the C:\AdwCleaner folder.
Again? I did that this morning and sent you a before and after Adwcleaner log....
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
Ok, then no need for adwcleaner.

Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

    Code:
    createsrpoint;
    emptyfolderscheck;delete
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns;b
  • Click on
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
 

Lhamilton

New Member
Ok, then no need for adwcleaner.

Please download zoek.zip or zoek.rar by smeenk (
) from here or here and save it to your Desktop.
Unpack the archive...
  • Close any open browsers
  • Temporarily disable your AntiVirus program. (If necessary)
    If you are unsure how to do this please read this or this Instruction.
  • Double click on zoek.exe to run the tool .
    Please wait while the tool does not start...
  • Copy the text present inside the code box below and paste it into the large window in the zoek tool:
    NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

    Code:
    createsrpoint;
    emptyfolderscheck;delete
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns;b
  • Click on
    button.
    Please wait until a logreport will open (this can be after reboot)
  • Save notepad to your Desktop and attach here zoek-results.log
    Note: It will also create a log in the C:\ directory named "zoek-results.log"
Hi,

Here's the file.

Thx.
 

Attachments

Lhamilton

New Member
PC should be clean now, what do you think?
I'm still a bit worried --
PC should be clean now, what do you think?
Hi,

However, when I re-run AdwCleaner it's still showing me some issues with Firefox's prefs.js . I've enclosed the latest report and screengrab from the FF page. Even if I tell it to clean the files, the same prefs.js appear in the report....

Thx.

L.
 

Attachments

Lhamilton

New Member
How is the situation inside Firefox?
I don't see anything odd (I never did have any symptoms). All my plugins and add-ons look normal and there are no extra ones. No services. I'd noticed a site listed that I didn't recognize for "The following websites are allowed to store data for offline use" and I deleted that and it stayed deleted. I run noscript, flashblock, Adblock and WOT and have Shockwave Flash set to Ask to Activate.

(I'm rather curious how I got this -- My son mentioned though that he streamed some video and an ad popped up and he closed it -- I suspect a possibly fake close button on the ad may have done it. The only thing I've installed recently is Flash but it was from the Adobe site)
 

TwinHeadedEagle

Removal Expert
Verified
Staff member
For future protection I can recommend you:
- Adblock --> https://adblockplus.org/en/chrome
- Unchecky --> http://unchecky.com/



The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
 

Lhamilton

New Member
For future protection I can recommend you:
- Adblock --> https://adblockplus.org/en/chrome
- Unchecky --> http://unchecky.com/



The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;
Remove disinfection tools
Create registry backup
Purge System Restore

Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.
Thanks. I do t use chrome but I'm using adblock plus in firefox. I'll take a look at unchecky.