Windows Process Manager Virus Removal Help?

Discussion in 'Malware Removal Assistance For Windows' started by Tyler V, Dec 26, 2017.

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  1. Tyler V

    Tyler V New Member

    Dec 26, 2017
    5
    0
    USA
    Windows 10
    Malwarebytes
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    Around 12/22/17? And my gaming became fairly laggy.
    Current issues and symptoms:
    Laggy gameplay and usage.
    Steps taken in order to remove the infection:
    Malwarebytes, CCleaner
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    • I've also uploaded logs from other scans that I've performed
    I've tried Malwarebytes and tried googling things, but couldn't seem to delete it
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
    • Now you should get a window like this where you need to click Troubleshoot.
    [​IMG]
    • In the next window, click Advanced options and select Command Prompt.
    • Now you should log in into your account and after that Command Promptwindow.
    [​IMG] Access the notepad and identify your USB drive

    In the Command Prompt please type in:
    Code:
    notepad
    and press Enter.
    • When the notepad opens, go to File menu.
    • Select Open.
    • Go to Computer and search there for your USB drive letter.
    • Note down the letter and close the notepad.


    [​IMG] Scan with Farbar Recovery Scan Tool

    Once back in the command prompt window, please do the following:
    • Type in e:\frst64.exe and press Enter.
      You need to replace e with the letter of your USB drive taken from notepad!
    • FRST will start to run. Give him a minute or so to load itself.
    • Click Yes to Disclaimer.
    • In the main console, please click Scan and wait.
    • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

    Transfer it to your clean machine and include it in your next reply.
     
  3. Tyler V

    Tyler V New Member

    Dec 26, 2017
    5
    0
    USA
    Windows 10
    Malwarebytes
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

    >> Boot into Recovery Environment


    Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
    • Press the Fix button once and wait.
    • FRST will process fixlist.txt
    • When finished, it will produce a log fixlog.txt on your USB flashdrive.


    >> Exit out of Recovery Environment and post me the log please.



    Try to boot Windows normally...
     

    Attached Files:

  5. Tyler V

    Tyler V New Member

    Dec 26, 2017
    5
    0
    USA
    Windows 10
    Malwarebytes
     

    Attached Files:

  6. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    How is the situation now?
     
  7. Tyler V

    Tyler V New Member

    Dec 26, 2017
    5
    0
    USA
    Windows 10
    Malwarebytes
    Still the same, windows process manager still uses up allof my CPU % on task manager
     
  8. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    [​IMG] Scan with Farbar Recovery Scan Tool

    Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Make sure that Addition.txt option is checked.

      [​IMG]
    • Press Scan button and wait.
    • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
    Please attach report into your next reply.
     
  9. Tyler V

    Tyler V New Member

    Dec 26, 2017
    5
    0
    USA
    Windows 10
    Malwarebytes
     

    Attached Files:

  10. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,726
    2,654
    Malware Removal, Gaming
    Windows 7
    ESET
    You will need to run FRST scan from recovery again. This time, download a fresh FRST on a clean computer and transfer it to USB.
     
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