Level 6
I wouldn't say it was necessarily needed, but if Zemana already has forum/community managers that frequent forums and help members with issues, it shouldn't be too much harder for them to multitask a live chat too. If that's the case, it is an efficient addition for them. If they're using more labour hours for the service, then maybe not.


Level 23
I've always gotten pretty good responses from them via email for mostly non-technical questions , usually the next day - often due to time difference. This will probably speed up any interaction - technical or not.


Staff member
Registering to Support Forums is a bothersome experience, and generally you cannot delete your account afterwards.

Live Chat offers an easy route to get some assistance, possibly followed by Email/Telephone support.

Twitter is another good method.

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