Joined
Jun 24, 2018
Messages
275
#2
I wouldn't say it was necessarily needed, but if Zemana already has forum/community managers that frequent forums and help members with issues, it shouldn't be too much harder for them to multitask a live chat too. If that's the case, it is an efficient addition for them. If they're using more labour hours for the service, then maybe not.
 

oldschool

Level 16
Verified
Joined
Mar 29, 2018
Messages
794
Operating System
Windows 10
Antivirus
Cylance
#4
I've always gotten pretty good responses from them via email for mostly non-technical questions , usually the next day - often due to time difference. This will probably speed up any interaction - technical or not.
 

Spawn

Administrator
MalwareTips Team
Verified
Joined
Jan 8, 2011
Messages
17,570
Operating System
Windows 10
Antivirus
Windows Defender
#5
Registering to Support Forums is a bothersome experience, and generally you cannot delete your account afterwards.

Live Chat offers an easy route to get some assistance, possibly followed by Email/Telephone support.

Twitter is another good method.