Assigned Zemana now offers a "Live Chat" on their site. Was it need it?

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johnyjohn

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Aug 18, 2015
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Zemana now offers a "Live Chat" on their site. Was it need it?


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slash/

Level 6
Verified
Jun 24, 2018
277
I wouldn't say it was necessarily needed, but if Zemana already has forum/community managers that frequent forums and help members with issues, it shouldn't be too much harder for them to multitask a live chat too. If that's the case, it is an efficient addition for them. If they're using more labour hours for the service, then maybe not.
 

oldschool

Level 81
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Top Poster
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Mar 29, 2018
7,044
I've always gotten pretty good responses from them via email for mostly non-technical questions , usually the next day - often due to time difference. This will probably speed up any interaction - technical or not.
 

Ink

Administrator
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Staff Member
Well-known
Jan 8, 2011
22,361
Registering to Support Forums is a bothersome experience, and generally you cannot delete your account afterwards.

Live Chat offers an easy route to get some assistance, possibly followed by Email/Telephone support.

Twitter is another good method.
 
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