Q&A Zemana Refund - Will they refund me? Where can I ask for my money back?

[no1ne]

Hi, Does Zemana offer refunds and do they actually do it. I am very dissapointed with them and have approached them for a refund. I have to yet receive a reply.

 

[OokamiCreed]

You can request a refund here: Order Detail Request Form

Where it says "Order Request Type", you can select "Refund Request"

Personally, my experience has always been good but security software behaves different with each computer. Whether or not you can receive a refund is probably a case by case basis in which only they can have a sure answer.

 

[no1ne]

ok... thank-you

 

[Spawn]

@no1ne I do not work for Zemana, but which product were you dissatisfied with?

 

[frogboy]

@Huracan read post 8 here Question - Zemana anti-keylogger a replacement for zemana anti malware?

 

[no1ne]

Well it goes like this... I bought a 3pc/3yr antimalware license from them just 4 days ago. Then I saw the antilogger beta invite. I joined that, and imagine my consternation when I found that the antimalware was included in the antiogger, making the antimalware that I had bought useless and redundant. I am a student and the money that I had spent was hard-earned, so I feel very unsettled right now. I dont understand what use the license that I had bought is of now.

@no1ne I do not work for Zemana, but which product were you dissatisfied with?

 

[Spawn]

Hopefully you will get a refund and participate in the Beta to improve their products.

It's a win-win for Zemana and You.

 

[Lord Ami]

Well it goes like this... I bought a 3pc/3yr antimalware license from them just 4 days ago. Then I saw the antilogger beta invite. I joined that, and imagine my consternation when I found that the antimalware was included in the antiogger, making the antimalware that I had bought useless and redundant. I am a student and the money that I had spent was hard-earned, so I feel very unsettled right now. I dont understand what use the license that I had bought is of now.

I believe if you contact their support, they will be more than happy to help you with your situation

 

[no1ne]

Yes thank-you Huracan and Lord Ami
I just received a reply from them and would like to say thank-you to them for being so understanding and awesome

Thank you for contacting us,
A refund for your order has just been issued. Please allow 7-10 business days for the refund to reflect in your bank statements.


Best Regards,
Armagan Tugsal
QA/Support Engineer

Zemana Ltd.
www.zemana.com

 

[frogboy]

Yes thank-you Huracan and Lord Ami
I just received a reply from them and would like to say thank-you to them for being so understanding and awesome

Thank you for contacting us,
A refund for your order has just been issued. Please allow 7-10 business days for the refund to reflect in your bank statements.


Best Regards,
Armagan Tugsal
QA/Support Engineer

Zemana Ltd.
www.zemana.com

@no1ne that is great news, i found Zemana good people to deal with and are very helpfull.

 

[no1ne]

Yes, once I start making enough money, I'll be sure to buy from them in order to support them. Till then I shall try to help as much as I can thru the beta programme.

 

[Cortex]

Zemana has great support, I had reason to contact them for a similar reason as on this thread & found them most helpful + - Well done Zemana !