Hi, Does Zemana offer refunds and do they actually do it. I am very dissapointed with them and have approached them for a refund. I have to yet receive a reply.
Zemana Refund - Will they refund me? Where can I ask for my money back?
- Thread starter no1ne
- Start date
- Status
- May 8, 2015
- 882
You can request a refund here: Order Detail Request Form
Where it says "Order Request Type", you can select "Refund Request"
Personally, my experience has always been good but security software behaves different with each computer. Whether or not you can receive a refund is probably a case by case basis in which only they can have a sure answer.
Where it says "Order Request Type", you can select "Refund Request"
Personally, my experience has always been good but security software behaves different with each computer. Whether or not you can receive a refund is probably a case by case basis in which only they can have a sure answer.
@no1ne I do not work for Zemana, but which product were you dissatisfied with?
frogboy
In memoriam 1961-2018
- Jun 9, 2013
- 6,719
Well it goes like this... I bought a 3pc/3yr antimalware license from them just 4 days ago. Then I saw the antilogger beta invite. I joined that, and imagine my consternation when I found that the antimalware was included in the antiogger, making the antimalware that I had bought useless and redundant. I am a student and the money that I had spent was hard-earned, so I feel very unsettled right now. I dont understand what use the license that I had bought is of now.
Hopefully you will get a refund and participate in the Beta to improve their products. 
It's a win-win for Zemana and You.
It's a win-win for Zemana and You.
- Sep 14, 2014
- 946
I believe if you contact their support, they will be more than happy to help you with your situation
Yes thank-you Huracan and Lord Ami
I just received a reply from them and would like to say thank-you to them for being so understanding and awesome
Thank you for contacting us,
A refund for your order has just been issued. Please allow 7-10 business days for the refund to reflect in your bank statements.
Best Regards,
Armagan Tugsal
QA/Support Engineer
Zemana Ltd.
www.zemana.com
I just received a reply from them and would like to say thank-you to them for being so understanding and awesome
Thank you for contacting us,
A refund for your order has just been issued. Please allow 7-10 business days for the refund to reflect in your bank statements.
Best Regards,
Armagan Tugsal
QA/Support Engineer
Zemana Ltd.
www.zemana.com
frogboy
In memoriam 1961-2018
- Jun 9, 2013
- 6,719
@no1ne that is great news, i found Zemana good people to deal with and are very helpfull.Yes thank-you Huracan and Lord Ami
I just received a reply from them and would like to say thank-you to them for being so understanding and awesome
Thank you for contacting us,
A refund for your order has just been issued. Please allow 7-10 business days for the refund to reflect in your bank statements.
Best Regards,
Armagan Tugsal
QA/Support Engineer
Zemana Ltd.
www.zemana.com
Yes, once I start making enough money, I'll be sure to buy from them in order to support them. Till then I shall try to help as much as I can thru the beta programme.
- Aug 4, 2016
- 1,459
Zemana has great support, I had reason to contact them for a similar reason as on this thread & found them most helpful + - Well done Zemana !
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