Remove Federal Computer Crime Unit (Uninstall Guide)

Federal Computer Crime Unit is a malicious software (Trojan Ransomware) that has locked your computer, and posing as an official notice from a law enforcement agency, states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.
In reality, none of what Federal Computer Crime Unit is reporting is real, and the alert is only used to scare you into paying for a non-existing fine and stealing your personal financial information.

We strongly advise you to follow our Federal Computer Crime Unit removal guide and ignore any alerts that this malicious software might generate.Under no circumstance should you send any any money to this cyber criminals as this could lead to identity theft.

If you’ve got a Federal Computer Crime Unit infection , you’ll be seeing this screens :

 [Image: Federal Computer Crime Unit]

Federal Computer Crime Unit Ukash Ransomware – Virus Removal Guide

STEP 1: Remove Federal Computer Crime Unit lock screen from your computer

The Federal Computer Crime Unit MoneyPak Ransom has modified your Windows registry and added its malicious files to run at start-up, so whenever you’re trying to boot your computer it will launch instead its bogus notification.To remove this malicious changes,we can use any of the below methods :

Method 1: Start your computer in Safe Mode with Networking and scan for malware

Some variants of the Federal Computer Crime Unit virus will allow the users to start the infected computer in Safe Mode with Networking without displaying the bogus lock screen. In this first method, we will try to start the computer in Safe Mode with Networking and then scan for malware to remove the malicious files.

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safe Mode with Networking]
  4. If you computer has started in Safe Mode with Networking, you’ll need to perform a system scan (as seen on STEP 2) with Malwarebytes Anti-Malware and HitmanPro to remove the malicious files from your machine.

IF the Federal Computer Crime Unit virus didn’t allow you to start the computer in Safe Mode with Networking,you’ll need to follow Method 2  to get rid its screen lock.


Method 2: Restore Windows to a previous state using System Restore

System Restore can return your computer system files and programs to a time when everything was working fine, so we will try to use this Windows feature to get rid of the Federal Computer Crime Unit lock screen.

  1. Restart your computer, and then press and hold F8 during the initial startup to start your computer in safe mode with a Command prompt.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  2. Use the arrow keys to select the Safe mode with a Command prompt option.
    Enter Safe Mode with Command Prompt
  3. At the command prompt, type cd restore, and then press ENTER.
    Next,we will type rstrui.exe , and then press ENTER
    System Restore commands
  4. The System Restore window will start and you’ll need to select a restore point previous to this infection.
    Restore points in Windows 7
  5. After System Restore has completed its task,you should be able to boot in Windows normal mode,from there you’ll need to perform a system scan (as seen on STEP 2) with Malwarebytes Anti-Malware and HitmanPro to remove the malicious files from your machine.

IF the Federal Computer Crime Unit virus didn’t allow you to start the computer in Safe Mode with Command Prompt you’ll need to follow Method 3, to get rid its screen lock.


Method 3: Remove Federal Computer Crime Unit virus with HitmanPro Kickstart

IF you couldn’t boot into Safe Mode with Command Prompt or didn’t have a System Restore point on your machine, we can use HitmanPro Kickstart to bypass this infection and access your computer to scan it for malware.

  1. We will need to create a HitmanPro Kickstart USB flash drive,so while you are using a “clean” (non-infected) computer, download HitmanPro from the below link.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
  2. Insert your USB flash drive into your computer and follow the instructions from the below video:
  3. After you have create the HitmanPro Kickstart USB flash drive, you can insert this USB drive into the infected machine and start your computer.
  4. Once the computer starts, repeatedly tap the F11 key (on some machines its F10 or F2),which should bring up the Boot Menu, from there you can select to boot from your USB.
    Next,you’ll need to perform a system scan with HitmanPro as see in the below video:
  5. After HitmanPro Kickstart has completed its task,you should be able to boot in Windows normal mode,from there you’ll need to perform a system scan (as seen on STEP 2) with Malwarebytes Anti-Malware and HitmanPro to remove the malicious files from your machine.

STEP 2: Remove Federal Computer Crime Unit malicious files from your computer

No matter what method did you use to get rid of the Federal Computer Crime Unit lock screen, we will need to remove its malicious files from your computer.Please download and run a scan with the following scan to completely remove the Federal Computer Crime Unit virus from your computer.

Run a computer scan with Malwarebytes Anti-Malware Free

  1. You can download Malwarebytes Anti-Malware Free from the below link,then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process.
    DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked,then click on the Finish button.
    Malwarebytes Anti-Malware installation
  3. On the Scanner tab,select Perform quick scan and then click on the Scan button to start scanning your computer.
    Malwarebytes Anti-Malware quick scan
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Federal Computer Crime Unit malicious files as shown below.
    Malwarebytes scanning for Federal Computer Crime Unit
  5. When the Malwarebytes scan will be completed,click on Show Result.
    Malwarebytes scan results
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    Infections found by Malwarebytes
  7. After your computer will restart, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

Run a computer scan with HitmanPro

  1. Download HitmanPro from the below link,then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
    IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro scanner
    HitmanPro installation
  3. HitmanPro will start scanning your computer for Federal Computer Crime Unit malicious files as seen in the image below.
    HitmanPro scans after Federal Computer Crime Unit
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove Federal Computer Crime Unit virus from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.

  • james

    I had this virus but luckily I had installed Linux Mint a few weeks before so I was able to boot into that and download and burn Kasper that way. The only thing my copy of Kasper did not have is an actual button saying “windows unlocker” – I had to use the terminal but that is no big deal. Thanks for the info. This way is much easier than all the other methods and I now have a kasper recovery disc which is absolutely brilliant :)

  • fabrice

    to all who have the “politie: federal computer crime unit” virus/pc blocker.
    follow these steps to the letter, 100% fixed in my case, did it all by my self. looks hard but its just 123… verry well explained. and i am now, virus free :) thanks malwaretips.com i love you!

  • anthony

    would like to know how safe is this.i need to use it as i have the problem with the locked computer from the” Federal Crimes Unit”

    • http://malwaretips.com Stelian Pilici

      It’s very safe…. :) .. And should work.. If you don’t want the create the Bootable disk , you can do the removal also manually…
      Here are the instructions:

      STEP 1 : Start your computer in Safe Mode with Command Prompt

      1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
      2. Do one of the following:
        • If your computer has a single operating system installed, press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. If the Windows logo appears, you will need to try again by waiting until the Windows logon prompt appears, and then shutting down and restarting your computer.
        • If your computer has more than one operating system, use the arrow keys to highlight the operating system you want to start in safe mode, and then press F8.
      3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Command Prompt, and then press ENTER. For more information about options, see Advanced startup options (including safe mode).
        [Image: lGBtd.jpg]

       


      STEP 2: Remove the malicious registry key and file

      1. When Windows loads in ‘Safe Mode with Command Prompt’, the Windows command prompt will show up as show in the image below. At the command prompt, type explorer.exe, and press Enter.
        [Image: cPSFH.png]
        The Windows Explorer will open, do not close this window.
      2. Using the same Windows command prompt,type regedit and press Enter.
        [Image: 0Lwph.png]
      3. The Registry Editor will now open and you’ll need to browser to :
        HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\ and search on the list to the right for an registry entry named Shell.
        [Image: trAD8.png]
      4. Right click on this registry key and select the “Modify” option. Its default value should be ‘explorer.exe‘ however this infection modified this entry.
      5. Before you rename this registry entry to ‘explorer.exe‘ , copy the location of the modified value to a piece of paper or Notepad because this value will point you to the ransomware executable file ,which needs to be removed.
        In our case, the malicious file is running from the Desktop and it’s called “contacts.exe”, but the cyber crimanls may have changed the file name in your case so it might have a different name.[Image: nlgsb.png]
      6. Modify the value of the registry entry back to ‘explorer.exe‘. Click OKto save your changes and exit the Registry editor.[Image: vMPAe.png]
      7. Browse to the location indicated in the value of modified registry entry and delete the malicious file. In our case, the malicious file was running from the Desktop and it was called “contacts.exe”.
        [Image: 0nKTO.png]
      8. Go back into “Normal Mode”. To restart your computer, at the command prompt, type shutdown /r /t 0 and press Enter.
        [Image: JQx7q.png]