Remove Metropolitan Police

Metropolitan Police is a malicious software (Trojan Ransomware) that is locking your computer, and posing as an official notice from a law enforcement agency, claims that the your PC has been determined to have visited illegal websites.In reality, none of what Metropolitan Police is reporting is real, and the alert is only used to scare you into paying for a non-existing fine and stealing your personal financial information

If you’ve got a Metropolitan Police infection , you’ll be seeing this screens :

 [Image: Metropolitan Police]
We strongly advise you to follow our Federal Computer Crime Unit removal guide and ignore any alerts that this malicious software might generate.Under no circumstance should you send any any money to this cyber criminals as this could lead to identity theft.

Removal guide for Metropolitan Police

STEP 1: Remove the Metropolitan Police lock creen using HitmanPro ForceBreach.

We will be using the Kaspersky Rescue Disk Bootable CD to clean the Windows registry and to perform a system scan to remove the malicious files.
What you’ll need to perform this removal guide :

  1. A computer with Internet access.
  2. 1 blank DVD or CD
  3. 1 DVD/CD Burner
  4. Software which can create a bootable CD –  http://www.imgburn.com/index.php?act=download
  5. A copy of the latest Kaspersky Rescue Disc from here –  http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/
  6. About 1 -2  hours depending on how much data you have on C:

STEP 1: Download and create a bootable Kaspersky Rescue Disk CD

  1. Download the Kaspersky Rescue Disk ISOimage from below.
    KASPERSKY RESCUE DISK DOWNLOAD LINK (This link will open a new page from where you can download Kaspersky Rescue Disk ISO)
  2. Download ImgBurn, a software that will help us create this bootable disk.
    IMGBURN DOWNLOAD LINK (This link will open a new page from where you can download ImgBurn)
  3. You can now insert your blank DVD/CD in your burner.
  4. Install ImgBurn by following the prompts and then start this program.
  5. Click on the Write image file to disc button.
    Create bootable CD step1
  6. Under ‘Source’ click on the Browse for file button, then browse to the location where you previously saved the Kaspersky Rescue Disk ISO file.(kav_rescue_10.iso)
    Create bootable CD step2
  7. Click on the big Write button.
    Create bootable CD step3
  8. The disc creation process will now start and it will take around 5-10 minutes to complete.

STEP 2:Configure the computer to boot from CD-ROM

  1. Use the Delete or F2 keys, to load the BIOS menu.Information how to enter the BIOS menu is displayed on the screen at the start of the OS boot:
    Boot into Bios
  2. In your PC BIOS settings select the Boot menu and set CD/DVD-ROM as a primary boot device.
    Boot into BIOS Step2
  3. Insert your Kaspersky Rescue Disk and restart your computer.

STEP 3:Boot your computer from Kaspersky Rescue Disk

  1. Your computer will now boot from the Kaspersky Rescue Disk,and you’ll be asked to press any key to proceed with this process
    Kaspersky Rescue Disk 1
  2. In the start up wizard window that will open, select your language using the cursor moving keys. Press the ENTER key on the keyboard.
    Kaspersky Rescue Disk 2
  3. On the next screen, select Kaspersky Rescue Disk. Graphic Mode then press ENTER.
    Kaspersky Rescue Disk 3
  4. The End User License Agreement of Kaspersky Rescue Disk will be displayed on the screen. Read carefully the agreement then press the C button on your keyboard.
    Kaspersky Rescue Disk 4
  5. Once the actions described above have been performed, the Kasprsky operating system will start.

STEP 4: Launch Kaspersky WindowsUnlocker to remove the Metropolitan Police virus malicious registry changes

Metropolitan Police has modified your Windows system registry so that when you’re trying to boot your computer it will instead launch his lock screen.To remove this malicious registry changes we need to use the Kasersky WindowsUnlocker from Kaspersky Rescue Disk.

  1. Click on the Start button located in the left bottom corner of the screen and select the Kaspersky WindowsUnlocker.
    Kaspersky Rescue Disk WindowsUnlocker 1
    Alternatively you can select Terminal and in the command prompt type windowsunlocker and then press Enteron the keyboard.
  2. A white colored console window will appear and will automatically start loading the registry files for scanning and disinfection. The whole process will take only a couple of seconds and after this process you should be able to boot your computer in normal mode.
    Kaspersky Rescue Disk WindowsUnlocker 2

STEP 5:Scan your system with Kaspersky Rescue Disk

  1. Click on the Start button located in the left bottom corner of the screen and select the Kaspersky Rescue Disk then click on My Update Center and press Start update.
    Kaspersky Bootable Cd scan 1
  2. When the update process has completed, the light at the top of the window will turn green, and the databases release date will be updated.
    Kaspersky Bootable Cd scan 2
  3. Click on the Objects Scan tab, then click Start Objects Scanto begin the scan.
    Kaspersky Bootable Cd scan 3
  4. If any malicious items are found, the default settings are to prompt you for action with a red popup window on the bottom right. Delete is the recommended action in most cases but we strongly recommend that you try first to disinfect , and if it doesn’t work chose to quarantine the infected files just to be on the safe side.
    Kaspersky Bootable Cd scan 5
  5. When all detected items have been processed and removed, the light in the window will turn green and the scan will show as completed.
    Kaspersky Bootable Cd scan 7
  6. When done you can close the Kaspersky Rescue Disk window and use the Start Menu to Restart the computer.

STEP 6: Download and scan with Malwarebytes Anti-Malware FREE to remove any left over malicious files from your computer.

  1. Download and run Malwarebytes Anti-Malware FREE
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK
  2. Install Mawlarebytes Anti-Malware by following the prompts. Do not make any changes to the default installation settings and do not restart your computer if asked so.
    [Image: Scan with Malwarebytes S1]
  3. On the Scanner tab,please select Perform full scan and then click on the Scan button to start scanning your computer for any possible infections.
    [Image: Scan with Malwarebytes S2]
  4. When the scan is finished click the ‘OK‘ button and then you will be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.
    Make sure that everything is Checked (ticked) and click on Remove Selected button.
    [Image: Scan with Malwarebytes S3]
  5. Malwarebytes’ Anti-Malware will now start removing the malicious files.
    If during the removal process Malwarebytes will display a message stating that it needs to reboot, please allow this request.

If you are still experiencing problems while trying to remove Canadian Security Intelligence Service from your machine, please start a new thread in our Malware Removal Assistance forum.

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THE 411 ON ME

FC Barcelona fan, Starbucks addicted and super geek.
I am the creator and owner of MalwareTips.com
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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  • ronny

    I ran the disk but mine says some are infected archives and recomends skipping. How should i proceed then?

    • Stelian Pilici

      Skip them for now and scan with Malwarebytes! :D

  • J

    Hi! Thank you for posting about this malware removal! If you don’t mind, I’d like to ask for your opinion and suggestion. Yesterday while surfing the web with my laptop, my Kaspersky Antivirus 2012 detected Trojan.Win32.Inject.ebqb and recommend me to disinfect with reboot, which I did. After log in to windows again however, the Metropolitan Police malware window suddenly appear. I pressed the power button to put it on hibernate mode while investigating about the thing. I found a tip of removing it from Safe Mode with Command Prompt, so I turned my laptop on and hold the F8 button and enter Safe Mode with Command Prompt. While it was still loading the windows files, my laptop stopped working, so I restart my laptop again and press F8 button to repeat the procedure, but the screen said that one of my drive is unstable and my laptop analyzed (and I think corrected) the problems. After that the windows start normally and the Metropolitan Police window no longer appear. I did full scan using Malwarebytes and it only detected Rootkit.0Acess which I deleted. During the Malwarebytes scan, the same Kaspersky window (detecting Trojan) re-appear but I did nothing. After the Malwarebytes scan completed I scanned my laptop using Kaspersky and it detected several Trojan files. However until now, the status of that particular Trojan.Win32.Inject.ebqb is still ‘will be processed after re-boot’ no matter how many times I restart my laptop. Yesterday I also tried to enter the Safe Mode again to try and find the possible file of that malware but found nothing. However when I pressed F8, there is this option: ‘correct my computer’ along with other options. My doubt is this: Is my laptop now perfectly free from that malware? Is it possible that my laptop correct itself? And what should I do about that Trojan which hasn’t been processed yet? So far I can use my laptop to work normally, connect to the internet (and write this comment) and the Metropolitan Police window never appear again, but I still got some doubts. I would really appreciate your opinion. Thank you very much!

    • Gary

      Hi if i were you I would run scans for a few days

      And that bootable kaspersky disk 10 did the trick for me(hitmanpro found stuff fixed them but they just kept on coming back

      fora few days I kept thinking amI clean as mycomputer is new so I wanted to start loading my programs …but i waited scanned for 3 days ..I used Microsoft security essentials ..then malwarebytes antimalware thenkaspersky d bootable disk 10

      I kep tdoin all rebooting thendoing the 3 in different order

      Sounds long and boring and it was a bit but now I feel totally clean so I can start to use thecomputer and not have that niggling feeling in the back of my mind all of the time …”are they stealing passwords or bank details etc”

      Just tryin to help …and advise what helped me

      Gary