Remove SweetIM toolbar and search.sweetim.com (Removal Instructions)

SweetIM Toolbar is a browser hijacker, which is promoted via other free downloads, and once installed it will change your browser homepage and default search engine to search.sweetim.com.
SweetIM virus
SweetIM got on your computer after you have installed another free software or add-on that had bundled into their installer this browser hijacker.
For example, when you install vPlay, you will also agree to change your default browser homepage and default search engine to search.sweetim.com.
However, when you uninstall vPlay from your computer, your web browser’s default settings will not be restored. This means that you’ll have to remove SweetIm from your favorite web browser manually.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this SweetIm. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

SweetIM Toolbar – Virus Removal Instructions

STEP 1 : Uninstall SweetIM Toolbar from your computer

We need to uninstall SweetIM for Messenger, SweetPacks Toolbar for Internet Explorer and Update Manager for SweetPacks from your computer.

  1. To uninstall SweetIM Toolbar program from your computer, click the Start button, then select Control Panel, and if you are using Windows Vista, Windows 7 and Windows 8 ,click on Uninstall a program. (Add or Remove Programs for Windows XP)
  2. Search for SweetIM for Messenger, SweetPacks Toolbar for Internet Explorer and Update Manager for SweetPacks, then double click on each one to uninstall it.
    SweetIM removal
    The SweetIM uninstaller will start and you’ll need to follow the prompts.Please note that at some point SweetIM will ask you if you want to keep their homepage and search engine,when this will happen please select NO.

STEP 2 : Remove the SweetIM Toolbar residual damage from your browser

Remove SweetIM Toolbar from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer again.

Remove SweetIM Toolbar from Mozilla Firefox

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    Firefox Troubleshooting Information
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    Firefox default settings
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove SweetIM Toolbar from Google Chrome

  1. Remove SweetIM Toolbar extensions from Google Chrome.
    Click the Chrome menu Chrome menu on the browser toolbar, select Tools and then click on Extensions.
    In the Extensions tab, remove (by clicking on the Recycle Bin) the SweetIM for Facebook and SweetPacks Chrome Extension extensions from Google Chrome.
    SweetIM Chrome
  2. Set Google Chrome default search engine from search.sweetim.com to google.com.
    Click the Chrome menu Chrome menu  button, then select Settings and click on Manage search engines in the Search section.
    In the Search Engines dialog that appears, select Google and click the Make Default button that appears in the row.
    Next, search for search.sweetim.com in the Search Engines list and click the X that appears at the end of the row.
    Set Google as your default Search Engine in Chrome
  3. Change Google Chrome homepage from home.sweetim.com to its default.
    SweetIM Toolbar has modified your Google settings to open their webpage whenever you start your browser, so we will need to revert this change.
    Click the Chrome menu Chrome menu  button, then select Settings and click on One the New Tab page in the On Startup section.
    [Image: Change Google Chrome homepage to its default]

STEP 3: Remove SweetIM Toolbar registry keys with AdwCleaner.

  1. You can download AdwCleaner from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting this utility, close all open programs and internet browsers.
  3. Double click on adwcleaner.exe to run the tool.
  4. Click on Delete, then confirm each time with Ok. Adwcleaner utility
  5. Your computer will be rebooted automatically. A text file will open after the restart.
  6. NEXT, double click on adwcleaner.exe to run the tool.
  7. Click on Uninstall, then confirm with yes to remove this utility from your computer.

STEP 4: Run a computer scan with Malwarebytes Anti-Malware

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process. DO NOT make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked, then click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer as shown below.
    [Image: Malwarebytes Anti-Malware scanning for SweetIM Toolbar]
  5. When the Malwarebytes scan will be completed, click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image. Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing malware]

STEP 5: Run a computer scan with HitmanPro

  1. Download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro installation
  3. HitmanPro will start scanning your computer for malware, as seen in the image below.
    HitmanPro scans for SweetIM Toolbar
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove these malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove SweetIM Toolbar from your machine, please start a new thread in our Malware Removal Assistance forum.

IT’S YOUR TURN TO HELP!

If we have managed to help with your computer issues, then please let other people know that this article will help them!
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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ , and I will keep you up-to-date with the latest computer infections and malware threats.

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  • MasonAinsworth

    FYI, I followed the Control Panel Program Uninstall path. Apparently, SweetIESetup.msi has been placed in a non-standard location and my Explorer Search function did not find the file.

    So, I’m using MalWare to remove the 96 offending files/folders/registry keys

  • natalie

    Hi there! So i uninstalled the sweetim program however, sweetim is still my homepage and even if i try to change homepages, it will not work. I also reseted the internet explorer but when i click on the home icon or open up internet explorer it is still there. Please help!

    • http://malwaretips.com/ Stelian Pilici

      Hello Natalie,
      Lets try to remove this infection:
      STEP 1: Run a scan with AdwCleaner
      1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

      2.Close all open programs and internet browsers.

      3.Double click on adwcleaner.exe to run the tool.

      4.Click on Delete, then confirm each time with Ok.

      STEP 2: Run a scan with Junkware Removal Tool

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      Next, please run a scan with Malwarebytes Anti-Malware and HitmanPro as see in this guide.
      Stay safe!

  • Niraj Pradhan

    You, sir, are awesome! THis not only removed the SweetIM thing but also removed Incredibar from my browser (Y) two malwares dead. sweet!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Lets try to remove this infection:
    STEP 1: Run a scan with AdwCleaner
    1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

    2.Close all open programs and internet browsers.

    3.Double click on adwcleaner.exe to run the tool.

    4.Click on Delete, then confirm each time with Ok.

    STEP 2: Run a scan with Junkware Removal Tool

    1.Download Junkware Removal Tool to your desktop from the below link:

    JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

    2. Double-click on the JRT.exe icon to start this utility.

    3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

    Stay safe!

  • Andrew

    In XP Control Panel – Add/Remove Programs there is no uninstall option for Update Manager for SweetPacks 1.1 Everything else has gone, I uninstalled Chrome first.

    • http://malwaretips.com/ Stelian Pilici

      Hello Andrew,
      Did you run AdwCleaner? If no, please run AdwCleaner (as seen on STEP 3) to remove this infection!

      Next please run Junkware Removal Tool:

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/downloads/JRT.exe

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications.

  • Steve

    Sorry Mate. It didn’t work for me. I downloaded Malware, ran it. That didn’t work. I then followed your steps…didn’t work either. I removed it in the add/remove programs etc. It’s still there. I’d love to know what else I can do?

    • http://malwaretips.com/ Stelian Pilici

      Hello Steve,

      Did you run AdwCleaner?

      Please run Adwcleaner to remove this infection!

      Next please run Junkware Removal Tool:

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL DOWNLOAD LINK: http://thisisudax.org/downloads/JRT.exe

      2. Double-click on the JRT icon. For Windows Vista, 7 or 8 users, right-click the file and select Run as Administrator.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications.

      If after running both Adwcleaner and Junkware Removal Tool, you are still experiencing problems, please post both logs in this thread!

  • musicmaker4the1

    Wow!! This worked so well for me. Especially the registry cleaning section. I would have never been able to do this on my own without your assistance. Thank you!!!!! You brought my computer back to life! God bless you!!

  • Raquel

    Thank you so much for this easy to understand tutorial. It worked perfectly and the SweetIM crap is off my computer and running SO much better!

  • dave

    stelian please help, in step one ,controll panel-programs-programs and features there is nothing with sweetim listed should i just continue with step 2,

    • http://malwaretips.com/ Stelian Pilici

      Hello Dave,
      Please keep in mind that this program may have a different name on your computer….Check again what programs do you have installed on your computer, and if you find any unknown or unwanted program, remove it from your computer.
      If you can’t find any, you can go ahead with the next steps, as Adwcleaner should remove these files from your computer.

  • Naomi

    OMG. Thank you so much. Ive been dealing with that piece of s. for a long time.

  • fmthoangan

    Awesome. They got away hehe

  • ankhi

    great! it helped, thank you very much.

  • Fred

    Just one more point. those evil sweetIM files continue to download their brothers whilst you are scanning for malware. These can be missed if installed on part of the disk which has already been scanned. So first update your malware scanning program (I used spybot) and then IMMEDIATELY DISCONNECT THE INTERNET before scanning and deleting the sweetIM and any other suspiciuos files.
    The latest update of spybot worked, but a week ago it could not delete some of the sweetIM files it detected.
    You still have to reverse the settings in your browsers, as you describe: skybot can’t do that for you.

  • Brazigirl

    thank you, i was about to smash my computer because of this fung malware. really really thanks, keep it up the good work.

  • sengupta

    Thank you for so good and helpful instructions you are providing us.

  • isa

    super!! thank you so much!!!!

  • Sarah

    THANKYOU!!! i tried the first few tips, life resetting the home page, and deleting the program, but that pesky thing just would not go away, i was about to smash my computer before i found this. thankyou.

  • Meredith

    Thank you thank you!!

  • Randall

    Wanted to thank you for getting rid of Sweetim. It came “bundled” with the free Hamster Zip Archive software still being touted on CNET. Yes, CNET is offering a link to download a program infested with malware. I manually removed most of Sweetim. MalwareBytes, surprisingly didn’t find the remnants. Your instruction to download SearchReset did the trick for me. Thanks!

  • LPMastro

    Great tutorial – like most guys :-) – I did not follow your directions fully the first time. After that *&##%% sweetim came back – I followed each and every step. Gone – hopefully – for good.

  • Carol

    I wasted 4 hours before I found you. Oh, happy day!!! Thanks heaps.

  • John

    Thanks a bunch, picked up mine from hxxp://epubreader.info/ despite having unchecked everything asking to install it. Haven’t dealt with with a program this invasive in a while, nice to have a step by step guide. Keep up the good work!!

  • Foster Braun

    Thanks for generously posting this. Clear and concise. Have had to clean both my daughter’s XP devices because of this crap. What loaded it? BTW I am going to post this on my radio show (www.internetadvisor.net) website for my listeners.

    • Stelian Pilici

      Hello Foster,
      It’s good to read that your comptuer issue got solved! This program is usually bundled with other free downloads… Smile packs,video convertors and other usless software like that!
      Stay safe and next time opt-out any additional installs!

  • Mikolaj Holowko

    Thanks for this tutorial. What a pain in the butt. I’ve needed Alcohol 120% Trial and it came with it from website that looked like a legit download website. Bastards.

    • Mikolaj Holowko

      Also forgot to say that Avast Free didn’t detect anything.

      • Mikolaj Holowko

        Ah last thing – there was one more that came with it and it was called StrongVault. haven’t checked yet, but i hope it has been removed too.

  • Angie Menegay

    Thank you for the post! Helped me remove this annoying thing from my Chrome.

  • Monica

    Thank you! Managed to get rid of that crap!! I was totally lost before…

  • Pauline

    Thank you!!

  • hpfei

    You are greet! I have finished Step3. And will finished the next steps. Your instructions are very helpful.

    BTW,after reboot my computer when I finished Step 3, I input these words very slowly. Is there any problem?

    hpfei

  • Maryanne

    You are a life saver!!

    Wonderful!

  • eliot

    also @ michelle, you need to run the task manager (CTRL+SHIFT+ESC or right click the taskbar) and stop the sweetim process.
    it’s reasonably obvious which one it is, but I forget the name, sorry.

    I know this as I had the same issue, and it twigged in my brain to do that.

  • Gil Higham

    I have scanned wih Norton,Malwarebytes,Housecall and still have this crap on my PC,what do I do next.I uninstalled using Revo and Contol Panel and still have it on IE.Firefox is Ok but I wouls like to get shut.

    • Stelian Pilici

      Hello Gil,
      Did you reset IE as seen on step 2?Did you run adwcleaner as seen on step 3?
      Where exactly do you see Sweetim…. Startup page?Search engine? or toolbar?

  • Michelle

    Hey!

    I managed to find the folder on my computer and delete most of the stuff in it, but now i am left with a few things that it refuses to let me delete. It says that i do not have permission to do so when i am the administrator on the computer. I made all the changes on google chrome that you said i should, but if I open a new tab it goes to a strange search engine even though i made google my default search engine.

    Please help!

    • Stelian Pilici

      Hello Michelle,
      Open Google Chrome, click on the Google button (those 3 lines in the top right) and select Settings.
      In the “On Startup” field select “Open New Tab page” ……… http://i.imgur.com/RMuc6.jpg
      This should fix your problem! :)

  • GaneshChavan

    Thanks brother, I Am Very Greatfull To You.

  • mamta sokhi

    very helpful. thnx

  • dervinder

    thanks your instructions are very helpful

  • Tegar

    Thanks bro it’s very detail and helpful

  • marcus

    I have a problem. when I try to uninstall via the control panel I get a message flasing up asking if I want the program (the one I am trying to delete) to make changes to my computer, when I click no it just goes back to the uninstall control panel, any ideas. Marcus

    • Stelian Pilici

      Hello Marcus,
      What changes is ti trying to make??

      • Jeremy

        I have the same problem as him. By clicking uninstall, windows tries to remove it but SweetIM overrides windows and tries to install the program again. When i click close, the windows installer doesnt carry on uninstalling.

        • Stelian Pilici

          Hello Jeremy,
          That’s really strange….Can you please download Revo Uninstaller Free and try to remove this program with it.

          • Jeremy

            Worked perfectly! Thanks for the help!

  • Bob

    This kind of malware is really frustrating, and for a person who has limited knowledge about how to deal with it your program solved my problem with SweetIM.
    Thank you very much.
    Bob

  • Wingad

    Your Sir are a legend who warrants the up most of praise. Thank you for providing me with the knowledge to crush that Jammy bastard.

  • Todd

    Thanks so much for your detailed instructions. I had been fighting with this damn malware (with a trojan) for almost a week. Now it’s all gone.

  • Wicked

    Good explanations! I finally managed to remove that shit.

    Thanks a lot.

  • Sisterofwind

    Thank you sooooooooo much !
    Finally this fu****** shit had been removed, and your explanations are so simple, functionnal…
    Thanks again !

  • Deepak

    Thanks soo much!!!

  • Lisa

    Thank you! That was horrendous. SweetIM my ass. More like SweetFUpMyComputerTar.

  • antonio

    Fantastico!!! problema risolto
    un milione di grazie!!!!!!!!!!!!!!!!!!!!!

  • Walter

    Thank You!!!

  • dean

    Thank you!
    Mum and dads computer is now clean

  • Karyn Halifax

    Also a Barca fan!! Thank you so much for your easy to follow detailed instructions, I am finally rid of the annoying sweetim! Merry Christmas!

  • Renee

    Thank-you!!!

  • Dave

    Just wanted to say thanks for the advice, nothing found from malwarebytes or hitman pro, so hopefully I’m clean

  • Klara

    Thanks a lot!

  • Joe

    Awesome!Dude you freakin rock!!

  • Rordorf

    Very helpful information – thank you!
    I also used the Advanced System Protector by SysTweak and cleaned out the items found manually, for instance by renaming .exe into .removed_exe

  • gile

    tnx for all

  • jury

    Thank you so much this stupid program driving me crazy…
    Happy days!!!!!!!!!!!!

  • laxman

    Thanks you !!!!

  • Kairen Brooke-Anderson

    the beastly thing is gone. thank you. *

  • Torill

    Yesss!! Finally I got rid of this shit. Oh happy day:)

  • armchair

    Why does this continue…. someone should remove sweetim from the internet!!!!!!!! Remove the source remove the problem!

  • anonymous

    thank you sooooo much!!! you are a life saver

  • sarath

    Thank you very much for your detailed explanation. I am also the sufferer of this sweetim. i have followed your detailed notes and removed.

  • John Jas Smith

    I did everything as instructed thne the malware scan and then Hitman but still Sweetim search page opens instead of my Google Home page. This will open on hitting the home icon but the sweetim still is there??

  • Spider-Man

    Thank you,I’ve tried 1.000 times to get rid of this toolbar!Good job Stelian!

  • Meri

    Thanks, you save my life ((:

  • Dan N

    Great guide!!Thank you!

  • bigf42

    Thanks, spent all day trying to get rid of the final bit of sweetpacks, Hitmanpro did the job……

  • Mucha

    Thank you for your clear instructions!!

    • hwang wu

      Thanks . This clearest and complete guide ! Super