Remove Safe Saver virus (Removal Guide)

Safe Saver is an adware program that displays coupons, advertisements and sponsored links via a pop-up box on Ebay, Amazon, Walmart and other shopping websites that you are visiting.
Safe Saver pop-up ads will be shown as boxes containing various coupons that are available or as underlined keywords, which when clicked will display an advertisement that states it is brought to you by Safe Saver.
[Image: Safe Saver popup ads]

This infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
Safe Saver it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

Safe Saver is an extension for Internet Explorer, Firefox and Chrome that is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program. When you install these free programs, they will also install Safe Saver as well. Some of the programs that are known to bundle Safe Saver include 1ClickDownload, Superfish, Yontoo and FBPhotoZoom.

Once installed, whenever you will visit Expedia, Best Buy, Facebook or any other similar websites, Safe Saver will display on product images a See Similar button, which when clicked will show you ads by Safe Saver.
Safe Saver may also display advertising banners on the webpages that you are visiting, and as you browse Internet, it will show coupons and other deals available on different websites.
[Image: Safe Saver ads]

[Image: Safe Saver virus]
You should always pay attention when installing software because often, a software installer includes optional installs, such as this Safe Saver adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

Safe Saver  - Virus Removal Guide

This page is a comprehensive guide, which will remove Safe Saver from Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall Safe Saver programs from your computer
STEP 2: Remove Safe Saver extensions from your web browser
STEP 3: Remove Safe Saver adware with AdwCleaner and Junkware Removal Tool
STEP 4: Remove Safe Saver virus with Malwarebytes and HitmanPro

STEP 1 : Uninstall Safe Saver from Windows

  1. To uninstall Safe Saver from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel“. Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there, then select Uninstall a program.
    [Image: Uninstall a program]
  2. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall Safe Saver, CouponMatcher and any other recently installed or unknown programs from your computer.
    [Image: Uninstall Safe Saver program from Windows]

Depending on what program has installed the Safe Saver adware, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.


STEP 2 : Remove the Safe Saver from your web browser

Depending on what program has installed the Safe Saver, this hijacker may install one or more browser extensions, which we will need to remove.

Remove Safe Saver from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings to remove Safe Saver popup
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer.

Remove Safe Saver from Mozilla Firefox

  1. At the top of the Firefox window, click the Firefox button, go over to the Help sub-menu (on Windows XP, click the Help menu at the top of the Firefox window), and select Troubleshooting Information.
    Firefox Troubleshooting Information
  2. Click the Reset Firefox button in the upper-right corner of the Troubleshooting Information page.
    Firefox default settings
  3. To continue, click Reset Firefox in the confirmation window that opens.
  4. Firefox will close and be reset. When it’s done, a window will list the information that was imported. Click Finish

Remove Safe Saver from Google Chrome

Because we will need to download the Safe Saver folder from your computer, and the C:\Users\(Your Username)\AppData\Local\Google\Chrome\User Data\Default\Extensions\ path is hidden by default, we will need to enable the Show hidden files and folders option.
1. Display the hidden files and folders on your computer

  1. Click on the Start button, and click on Computer.
  2. Click Organize and choose Folder and Search Options. (Tools > Folder Options for Windows XP Users).
    Folder and Search Option
  3. Click the View tab, select Show hidden files, folders and drives, then click on Apply and then OK.
    Show hidden files, folders and drives

2. Remove the Safe Saver browser extension and Safe Saver folder

  1. Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Google Chrome Extensions
  2. In the Extensions tab, make sure that the Developer mode box in the top right-hand corner is checked, then write down the Safe Saver extension ID so that you may know which folder you need to delete.
    [Image: Safe Saver Chrome extension]
    In our case the Safe Saver was located in: C:\Users\MalwareTips\AppData\Local\Google\Chrome\User Data\Default\Extensions\, from there, we have deleted the folder “gdecomoeoinffmfpcihlmacjmlnjfbgm”
    [Image: Safe Saver folder]
  3. Next, click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Remove Safe Saver and any other unknown extensions by clicking the trash can [Image: Remove an extension from Chrome] icon.

STEP 3: Remove Safe Saver adware from your computer

To remove the Safe Saver adware from your computer, we will need to run a scan with the AdwCleaner and Junkware Removal Tool utilities.

Remove Safe Saver adware with AdwCleaner

The AdwCleaner utility will scan your computer for Safe Saver files and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    [Image: AdwCleaner Icon]
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    [Image: Adwcleaner Scan]
    AdwCleaner will now start to search for Safe Saver malicious files that may be installed on your computer.
  4. To remove the Safe Saver malicious files that were detected in the previous step, please click on the Clean button.
    [Image: AdwCleaner removing infections]
    AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button.

Remove Safe Saver popups with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove Safe Saver pop-up ads from Internet Explorer, Firefox or Google Chrome, and will double-check for any other compromised Windows shortcuts.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the Safe Saver virus.
    [Image: Junkware Removal Tool scanning for Safe Saver virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 4: Remove Safe Saver virus from your computer

Remove Safe Saver virus with Malwarebytes Anti-Malware Free

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the Safe Saver malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Safe Saver as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Safe Saver virus]
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malwar removing Safe Saver]

Double-check for the Safe Saver infection with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for Safe Saver malicious files.
    HitmanPro detecting for Safe Saver virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove Safe Saver adware.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

Your computer should now be free of the Safe Saver infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.

If you are still experiencing problems while trying to remove Safe Saver virus from your machine, please start a new thread in our Malware Removal Assistance forum.

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THE 411 ON ME

FC Barcelona fan, Starbucks addicted and super geek.
I am the creator and owner of MalwareTips.com
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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  • Stacey Fultz

    OMG!!! Thank you! Thank You! Thank you! I have been fighting with the safe saver people for almost a month and they kept saying there was nothing there. I was about to factory reset my computer which would have sucked really bad. Thanks to you and you walk through I no longer have to lose everything! You are amazing!

  • Gabby

    Thank you for such a detailed explaination

  • Kristina

    Thank you so so much ! Saved my laptop from getting smashed against the wall.

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    What browser are you using?

    • Sebdude

      I literally did every step aswell, and i still have safesaver. I’m using google chrome

      • http://malwaretips.com/ Stelian Pilici

        Hello,
        Please follow these steps:
        1. Click the Chrome menu (those 3 lines on the right top part) on the browser toolbar.
        2.Select Settings.
        3. Click Show advanced settings and find the “Reset browser settings” section.
        4. Click Reset browser settings.
        In the dialog that appears, click Reset.

        • Person

          This did not work for me either. Is there another way? I use Google Chrome.

          • http://malwaretips.com/ Stelian Pilici

            Hello,
            Can you please go to C:ProgramData and there you should see a file called Safe Saver, which you will need to delete.

  • Jon

    Thanks for the advice. For me it was the advice given below by Sean Mulligan and the advice given to Danielle by Stelian Pilici that helped me.

    To find the folder C:ProgramData you do have to make the hidden folder visible in your display settings of windows explorer.

  • Sean Mulligan

    Hi folks. I got rid of the virus by going to ****C:ProgramData**** and delteing the folders of the malware. For example mine was saved as *****JIJFHDDHSDGH**** After deleting the folders of suspiucious looking malware I got rid of the virus. You can find the location of the virus by going to google chrome extensions and running developer mode, it should show you the plugin directory beside the extension.

    • Logan

      Thanks, That actually worked!

  • MarcusWoodson

    Make sure you run the steps to remove it from any browsers you have installed, even if you don’t use them. I use Forefox on a Windows 7 OS

    I ran all these steps and the ” In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.” is the one that I haven’t seen elsewhere.
    So far so good, ScorpionSaver is a nasty adware and very hard to remove. I think I got it downloading and trying programs that make bootable USB drives.

  • Danielle

    I’ve been trying to uninstall Safe Save from the control panel, but every time I select it and click “uninstall”, nothing pops up to uninstall it / nothing happens!

    I can uninstall the other unwanted programs on my computer like that, but when I try and do it with Safe Saver, it’s as if I’m not even clicking the “uninstall” button. It’s very frustrating.

    Do you know how to fix this so I can get rid of it? :S

  • dipster deb

    this was time consuming but it worked. thank you so much what a relief!

  • me

    Thanks for the advice Was really helpful

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Here is there contact form: http://safe-saver. com/contact.html
    Usually these type of companies cannot be traced, and disappear as quickly as they appear.

    Stay safe!

  • Pow

    Dude I can’t believe it :D No Safe Saver in my pc !! Thanks !!