Your computer has been locked – Virus Removal Guide

If your computer is locked, and you are seeing a “Your computer has been locked” notification from a law enforcement agency (eg: FBI, Australian Federal Police, Metropolitan Police), then your computer is infected with a piece of malware known as Trojan Reveton.
[Image: Your computer has been locked virus]
The Your computer has been locked virus is distributed through several means. Malicious websites, or legitimate websites that have been hacked, can infect your machine through exploit kits that use vulnerabilities on your computer to install this trojan without your permission of knowledge.
Another method used to propagate this type of malware is spam email containing infected attachments or links to malicious websites. Cyber-criminals spam out an email, with forged header information, tricking you into believing that it is from a shipping company like DHL or FedEx. The email tells you that they tried to deliver a package to you, but failed for some reason. Sometimes the emails claim to be notifications of a shipment you have made. Either way, you can’t resist being curious as to what the email is referring to – and open the attached file (or click on a link embedded inside the email). And with that, your computer is infected with the Your computer has been locked virus.
The threat may also be downloaded manually by tricking the user into thinking they are installing a useful piece of software, for instance a bogus update for Adobe Flash Player or another piece of software.
The Your computer has been locked virus is also prevalent on peer-to-peer file sharing websites and is often packaged with pirated or illegally acquired software.

Once installed on your computer, the Your computer has been locked virus will display a bogus notification that pretends to be from an official law enforcement agency (eg: U.S Department of Justice, Royal Canadian Mounted Police, United Kingdom Police), and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.

The Your computer has been locked virus will lock you out of your computer and applications, so whenever you’ll try to log on into your Windows operating system or Safe Mode with Networking, it will display instead a lock screen asking you to pay a non-existing fine in the form of a Moneypak, Ukash or Paysafecard voucher.
Furthermore, to make this alert seem more authentic, this virus also has the ability to access your installed webcam, so that the bogus Your computer has been locked notification shows what is happening in the room.

The Your computer has been locked virus locks the computer and depending on the user’s current location, displays a localized webpage that covers the entire desktop of the infected computer and demands payment for the supposed possession of illicit material.
The message displayed by the threat can be localized depending on the user’s location, with text written in the appropriate language.


Cyber criminals often updated the design of this lock screen, however you should always keep in mind that Your computer has been locked will never lock down your computer or monitor your online activities.

The Your computer has been locked lock screen is a scam, and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you send any Greendot Moneypak or MoneyGram xpress Packet vouchers to these cyber-criminals, and if you have, you can  should request a refund, stating that you are the victim of a computer virus and scam.

Your computer has been locked – Virus Removal Guide

This page is a comprehensive guide, which will remove the Your computer has been locked infection from your your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
The Your computer has been locked will start automatically when you login to your computer and display its screen locker so that you are unable to access your computer, therefore we will need to remove this infection by using one of the below methods:
OPTION 1: Remove Your computer has been locked lock screen virus with System Restore
OPTION 2: Remove Your computer has been locked virus with with HitmanPro Kickstart
OPTION 3: Remove Your computer has been locked virus with Kaspersky Rescue Disk

OPTION 1: Remove Your computer has been locked lock screen virus with System Restore

System Restore helps you restore your computer’s system files to an earlier point in time. It’s a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.
Because the Your computer has been locked virus will not allow you to start the computer in Windows regular mode, we will need to start System Restore from the Safe Mode with Command Prompt mode.

STEP 1: Restore Windows to a previous state using System Restore

  1. Reboot your computer into Safe Mode with Command Prompt. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard.
    [Image: F8 key]
    If you are using Windows 8, the trick is to hold the Shift button and gently tap the F8 key repeatedly, this will sometimes boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options. On the next screen, you will need to click on the Troubleshoot option, then select Advanced Options and select Windows Startup Settings. Click on the Restart button, and you should now be able to see the Advanced Boot Options screen.
  2. Using the arrow keys on your keyboard, select Safe Mode with Command Prompt and press Enter on your keyboard.
    [Image: Starting computer in Safe Mode with Command Prompt]
  3. At the command prompt, type rstrui.exe, and then press ENTER.
    [Image: Start System Restore to remove lock screen virus]
    Alternatively, if you are using Windows Vista, 7 and 8, you can type: C:\windows\system32\rstrui.exe , and press Enter. And if you are a Windows XP user, type C:\windows\system32\restore\rstrui.exe, then press Enter.
  4. System Restore should start, and you will display also a list of restore points. Try using a restore point created just before the date and time the Your computer has been locked lock screen virus has infected your computer.
    [Image: Restore settings to remove ransomware]
  5. When System Restore has completed its task, start your computer in Windows regular mode, and perform a scan with Malwarebytes Anti-Malware and HitmanPro, as seen in the next step.

STEP 2: Remove Your computer has been locked malicious files with Malwarebytes Anti-Malware Free

Even after using System Restore,

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the Your computer has been locked malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Your computer has been locked virus as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Your computer has been locked
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malwar removing Your computer has been locked virus]

STEP 3: Double-check for the Your computer has been locked virus with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for Your computer has been locked malicious files.
    HitmanPro detecting for Your computer has been locked virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove Your computer has been locked virus.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

OPTION 2: Remove Your computer has been locked virus with with HitmanPro Kickstart

If you cannot start your computer into Safe Mode with Command Prompt mode, we can use the HitmanPro Kickstart program to bypass Your computer has been locked lock screen.
As the Your computer has been locked ransomware infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro Kickstart program.
We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.
You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any important data.

  1. Using a “clean” (non-infected) computer, please download HitmanPro Kickstart from the below link.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new web page from where you can download HitmanPro Kickstart)
  2. Once HitmanPro has been downloaded, please insert the USB flash drive that you would like to erase and use for the installation of HitmanPro Kickstart. Then double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows).
    To create a bootable HitmanPro USB drive, please follow the instructions from this video:
  3. Now, remove the HitmanPro Kickstart USB drive and insert it into the Your computer has been locked infected computer.
  4. Once you have inserted the HitmanPro Kickstart USB drive, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu.
    [Image: Windows Boot Menu screens]
    The keys that are commonly associated with enabling the boot menu are F10, F11 or F12.
  5. Once you determine the proper key (usually the F11 key) that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Next, please perform a scan with HitmanPro Kickstart as shown in the video below.
  6. HitmanPro will now reboot your computer and Windows should start normally. Then please Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

OPTION 3: Remove Your computer has been locked virus with Kaspersky Rescue Disk

If any of the above methods did not clean your infected computer, we can use a Kaspersky Rescue Disk Bootable to clean the Windows registry and to perform a system scan to remove the Your computer has been locked virus.
To create a bootable Kaspersky Rescue Disk, we will need the following items:

  • A clean (non-infected) computer with Internet access
  • A blank DVD or CD
  • A computer with a DVD or CD burner

STEP 1: Download and create a bootable Kaspersky Rescue Disk CD

  1. You can download Kaspersky Rescue Disk utility from link below:
    KASPERSKY RESCUE DISK DOWNLOAD LINK (This link will automatically download Kaspersky Rescue Disk (kav_rescue_10.iso) on your computer.)
  2. To create the bootable rescue disk, we will need to use the ImgBurn program. You can download ImgBurn from the below link, then install this program.
    IMGBURN DOWNLOAD LINK (This link will open a new page from where you can download the ImgBurn program)
  3. Insert your blank DVD or CD in your burner, then start ImgBurn and click on the Write image file to disc button.
  4. Under Source click on the Browse for file button, then navigate to the location where you previously saved the Kaspersky Rescue Disk utility (kav_rescue_10.iso), then click on the Write button.
    [Image: Bootable Kaspersky Rescue CD]
    That’s it, ImgBurn will now begin writing your bootable Kaspersky Rescue Disk.

STEP 2: Start your computer using the Kaspersky Rescue Disk

  1. Once you’ve got the Kasperky Rescue Disk in hand, insert it into the infected computer, and turn off and then turn it on again.
  2. As soon as you power it on, you will see a screen that tells you to press any key to enter the menu, so please tap any key to boot your machine from the Kaspersky Rescue Disk.
    [Image: Starting infected computer from Kaspersky Rescue Disk]
  3. In the next screen, you will need to chose a language, then you click on Kaspersky Rescue Disk. Graphic Mode and press ENTER, to start the Kaspersky Rescue Disk.[Image: Kaspersky Rescue Disk Graphic Mode screen]

STEP 3: Scan your system with Kaspersky Rescue Disk

  1. Within a few short seconds you should see the full working environment, with the Kaspersky Rescue Disk screen front and center as shown below.
    [Image: Kaspersky Rescue Disk scanner]
  2. Switch tabs over to the My Update Center, and then click the Start update button to load the latest anti-virus definitions. Please be patience while this process its completed.
    [Image: Updating Kaspersky Rescue Disk antivirus definitions]
  3. Switch back over to the Objects Scan tab, select the drives you want to scan, and then click the Start Objects Scan button.
    [Image: Kaspersky Rescue Disk scan]
  4. When Kaspersky Antivirus will detect the Your computer has been locked virus, you’ll be prompted to select an action. When this happens, please select Quarantine or Delete to remove this infection from your computer.
    [Image: Kaspersky Rescue Disk prompt]
  5. When the antivirus scan has completed, you can restart back into Windows regular mode, by clicking on the Kaspersky Start button [Image: Kaspersky Rescue Disk Restart button] (lower left corner), and selecting Restart.
    Once your computer will start in Windows regular more, download Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

Your computer should now be free of the Your computer has been locked infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove Your computer has been locked Moneypak virus from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.

  • Athuman Mkali

    THANX 4 HELP ME

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Have you tried to create a bootable HitmanPro USB stick?

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    I would go ahead and perform a full system scan with Malwarebytes Anti-Malware and HitmanPro, just to be on the safe side! :)

  • jeanblake80

    I had to get my pc repaired in Las Vegas, NV because of that stupid virus. Wish I would have had this then!

  • Mina

    Thank you very much!!!

  • haytham

    u save my life thank u

  • No thanks

    This is so me right now. I have a old longitude dell laptop with windows XP that I haven’t I used over 3 years ago. I found it in a case I had at work and thought of making use of it for entertainment with a tv or something. Just as soon as I turned it on and performed web searching a few adult sites I get this same exact situation. I was scared out of my wits, but I knew I didn’t break any laws. It just bummed me out for a while. Thanks for sharing this knowledge with us. Now I got to kill this things and update the computer with all the virus protection updates and security files from Microsoft. Don’t laugh.

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    You can run a scan with these tools:
    STEP 1: Run a scan with RogueKiller
    1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link : http://tigzy.geekstogo.com/roguekiller.php

    2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
    3. After the scan has completed, press the Delete button to remove any malicious registry keys.

    STEP 2: Run a scan with ESET Online Scanner

    1.Download ESET Online Scanner utility.

    ESET Online Scanner Download Link : http://download.eset.com/special/eos/esetsmartinstaller_enu.exe

    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).

    3.Check Yes, I accept the Terms of Use, then click the Start button.

    4.Check Scan archives and push the Start button.

    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

    6. When the scan completes, click on the Finish button.

    Stay safe!

    • Roy

      You are a life saver. Thanks alot for this. I love the way you explain step by step what to do with pictures really helps understanding how to solve the problem, great job.

    • Thomas

      For someone like me, the victim needs to have an earlier step than your step #1. The victim needs to know how to fully turn off the computer. Control/alt/delete is the first step. [I am not sure if that was all I needed to do.] Once it was fully off, I had access to the one button and the F8 key [using Windows 7] to put the system into safe mode. I learned how to turn off the computer when I called what turned out to be a scam artist (1-800-980-xxxx) who avoided telling me your step #1 that gets a person to System Restore. The matchstick man wanted me to sign on for an expensive fix and commit to a $19.95 / month maintenance fee. Thank you for your help.

  • Exigon

    Omg this was so helpful thank you so very much i knew this was a stupid scam so right when it installed itself and i saw it pop up i knew exactly what to do haah google!! And this was the first link to pop up! Thank you soo soo much!!

  • Lasha

    thank you very much

  • aha

    Hi, I’m trying to go through option 1 but when I get to number 4 I get a window where it says “No restore point have been created on your computer’s……” and from there I don’t see any other option where I can create or choose a restore point. Hopefully you can help me with that.

    thank you

    ps: also I recall having restore point on this computer before…so don’t understand..

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      While your computer in Safe Mode with Command Prompt, type msconfig in the Command prompt box.
      This should start the Windows System Configuration tool.
      Go to the Start-up tab, and search for any suspicious or unknown entries (random numbers or letter, ctfmon.exe and other suspicious entries) and uncheck them from start-up. Basically, you can uncheck everything apart from your antivirus
      Next, start your computer in normal mode and perform a scan HitmanPro and Malwarebytes Anti-Malware as seen in this guide.

      Good luck! Waiting for your reply to see how everything is working!

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Have you created a bootable Kaspersky Rescue Disk?

  • zee

    thank you so much, system restore is the best and easiest if you haven’t got anything stored on your computer