Remove “Your computer has been locked!” virus (Removal Guide)

The “Your computer has been locked!” Ukash Ransom is a computer virus, which will display a bogus notification, that pretends to be from the official law enforcement agency and states that your computer has been blocked due to it being involved with the distribution of pornographic material, SPAM and copyrighted content.

The “Your computer has been locked!” virus will lock you out of your computer and applications, so whenever you’ll try to log on into your Windows operating system or Safe Mode with Networking, it will display instead a lock screen asking you to pay a non-existing fine of 100 Euro or dollars in the form of a Ukash,MoneyPak orPaySafeCard code.

Furthermore, to make its alert seem more authentic, this virus also has the ability to access your installed webcam ,so that the bogus “Your computer has been locked!” notification shows what is happening in the room.

The “Your computer has been locked!” notification is used by cyber criminals alongside the name of known international law enforcement agencies like Federal Bureau of Investigation (FBI),Europol and Central Intelligence Agency (CIA), or local law enforcement agencies like: West Yorkshire Police,Metropolitan Police and Canadian police.

The “Your computer has been locked!” Ransom is a scam and you should ignore any alert that this malicious software might generate and remove this trojan ransomware from your computer.
Under no circumstance should you send any money to this cyber criminals,as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

“Your computer has been locked!” – Virus Removal Instructions

This page is a comprehensive guide, which will remove the Your computer has been locked infection from your your computer. Please perform all the steps in the correct order. If you have any questions or doubt at any point STOP and ask for our assistance.
The Your computer has been locked will start automatically when you login to your computer and display its screen locker so that you are unable to access your computer, therefore we will need to remove this infection by using one of the below methods:
OPTION 1: Remove Your computer has been locked lock screen virus with System Restore
OPTION 2: Remove Your computer has been locked virus with with HitmanPro Kickstart
OPTION 3: Remove Your computer has been locked virus with Kaspersky Rescue Disk

OPTION 1: Remove Your computer has been locked lock screen virus with System Restore

System Restore helps you restore your computer’s system files to an earlier point in time. It’s a way to undo system changes to your computer without affecting your personal files, such as e‑mail, documents, or photos.
Because the Your computer has been locked virus will not allow you to start the computer in Windows regular mode, we will need to start System Restore from the Safe Mode with Command Prompt mode.

STEP 1: Restore Windows to a previous state using System Restore

  1. Reboot your computer into Safe Mode with Command Prompt. To do this, turn your computer off and then back on and immediately when you see anything on the screen, start tapping the F8 key on your keyboard.
    [Image: F8 key]
    If you are using Windows 8, the trick is to hold the Shift button and gently tap the F8 key repeatedly, this will sometimes boot you into the new advanced “recovery mode”, where you can choose to see advanced repair options. On the next screen, you will need to click on the Troubleshoot option, then select Advanced Options and select Windows Startup Settings. Click on the Restart button, and you should now be able to see the Advanced Boot Options screen.
  2. Using the arrow keys on your keyboard, select Safe Mode with Command Prompt and press Enter on your keyboard.
    [Image: Starting computer in Safe Mode with Command Prompt]
  3. At the command prompt, type rstrui.exe, and then press ENTER.
    [Image: Start System Restore to remove lock screen virus]
    Alternatively, if you are using Windows Vista, 7 and 8, you can type: C:\windows\system32\rstrui.exe , and press Enter. And if you are a Windows XP user, type C:\windows\system32\restore\rstrui.exe, then press Enter.
  4. System Restore should start, and you will display also a list of restore points. Try using a restore point created just before the date and time the Your computer has been locked lock screen virus has infected your computer.
    [Image: Restore settings to remove ransomware]
  5. When System Restore has completed its task, start your computer in Windows regular mode, and perform a scan with Malwarebytes Anti-Malware and HitmanPro, as seen in the next step.

STEP 2: Remove Your computer has been locked malicious files with Malwarebytes Anti-Malware Free

Even after using System Restore,

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the Your computer has been locked malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for Your computer has been locked virus as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Your computer has been locked
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malwar removing Your computer has been locked virus]

STEP 3: Double-check for the Your computer has been locked virus with HitmanPro

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for Your computer has been locked malicious files.
    HitmanPro detecting for Your computer has been locked virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove Your computer has been locked virus.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

OPTION 2: Remove Your computer has been locked virus with with HitmanPro Kickstart

If you cannot start your computer into Safe Mode with Command Prompt mode, we can use the HitmanPro Kickstart program to bypass Your computer has been locked lock screen.
As the Your computer has been locked ransomware infection locks you out of your computer, you will need to create a bootable USB drive that contains the HitmanPro Kickstart program.
We will then boot your computer using this bootable USB drive and use it to clean the infection so that you are able to access Windows normally again.
You will also need a USB drive, which will have all of its data erased and will then be formatted. Therefore, only use a USB drive that does not contain any important data.

  1. Using a “clean” (non-infected) computer, please download HitmanPro Kickstart from the below link.
    HITMANPRO DOWNLOAD LINK (This link will open a download page in a new web page from where you can download HitmanPro Kickstart)
  2. Once HitmanPro has been downloaded, please insert the USB flash drive that you would like to erase and use for the installation of HitmanPro Kickstart. Then double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows).
    To create a bootable HitmanPro USB drive, please follow the instructions from this video:
  3. Now, remove the HitmanPro Kickstart USB drive and insert it into the Your computer has been locked infected computer.
  4. Once you have inserted the HitmanPro Kickstart USB drive, turn off the infected computer and then turn it on. As soon as you power it on, look for text on the screen that tells you how to access the boot menu.
    [Image: Windows Boot Menu screens]
    The keys that are commonly associated with enabling the boot menu are F10, F11 or F12.
  5. Once you determine the proper key (usually the F11 key) that you need to press to access the Boot Menu, restart your computer again and start immediately tapping that key. Next, please perform a scan with HitmanPro Kickstart as shown in the video below.
  6. HitmanPro will now reboot your computer and Windows should start normally. Then please Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

OPTION 3: Remove Your computer has been locked virus with Kaspersky Rescue Disk

If any of the above methods did not clean your infected computer, we can use a Kaspersky Rescue Disk Bootable to clean the Windows registry and to perform a system scan to remove the Your computer has been locked virus.
To create a bootable Kaspersky Rescue Disk, we will need the following items:

  • A clean (non-infected) computer with Internet access
  • A blank DVD or CD
  • A computer with a DVD or CD burner

STEP 1: Download and create a bootable Kaspersky Rescue Disk CD

  1. You can download Kaspersky Rescue Disk utility from link below:
    KASPERSKY RESCUE DISK DOWNLOAD LINK (This link will automatically download Kaspersky Rescue Disk (kav_rescue_10.iso) on your computer.)
  2. To create the bootable rescue disk, we will need to use the ImgBurn program. You can download ImgBurn from the below link, then install this program.
    IMGBURN DOWNLOAD LINK (This link will open a new page from where you can download the ImgBurn program)
  3. Insert your blank DVD or CD in your burner, then start ImgBurn and click on the Write image file to disc button.
  4. Under Source click on the Browse for file button, then navigate to the location where you previously saved the Kaspersky Rescue Disk utility (kav_rescue_10.iso), then click on the Write button.
    [Image: Bootable Kaspersky Rescue CD]
    That’s it, ImgBurn will now begin writing your bootable Kaspersky Rescue Disk.

STEP 2: Start your computer using the Kaspersky Rescue Disk

  1. Once you’ve got the Kasperky Rescue Disk in hand, insert it into the infected computer, and turn off and then turn it on again.
  2. As soon as you power it on, you will see a screen that tells you to press any key to enter the menu, so please tap any key to boot your machine from the Kaspersky Rescue Disk.
    [Image: Starting infected computer from Kaspersky Rescue Disk]
  3. In the next screen, you will need to chose a language, then you click on Kaspersky Rescue Disk. Graphic Mode and press ENTER, to start the Kaspersky Rescue Disk.[Image: Kaspersky Rescue Disk Graphic Mode screen]

STEP 3: Scan your system with Kaspersky Rescue Disk

  1. Within a few short seconds you should see the full working environment, with the Kaspersky Rescue Disk screen front and center as shown below.
    [Image: Kaspersky Rescue Disk scanner]
  2. Switch tabs over to the My Update Center, and then click the Start update button to load the latest anti-virus definitions. Please be patience while this process its completed.
    [Image: Updating Kaspersky Rescue Disk antivirus definitions]
  3. Switch back over to the Objects Scan tab, select the drives you want to scan, and then click the Start Objects Scan button.
    [Image: Kaspersky Rescue Disk scan]
  4. When Kaspersky Antivirus will detect the Your computer has been locked virus, you’ll be prompted to select an action. When this happens, please select Quarantine or Delete to remove this infection from your computer.
    [Image: Kaspersky Rescue Disk prompt]
  5. When the antivirus scan has completed, you can restart back into Windows regular mode, by clicking on the Kaspersky Start button [Image: Kaspersky Rescue Disk Restart button] (lower left corner), and selecting Restart.
    Once your computer will start in Windows regular more, download Malwarebytes Anti-Malware and HitmanPro, and scan your computer for any left over infections.

Your computer should now be free of the Your computer has been locked infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove Your computer has been locked Moneypak virus from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.

  • Appreciativeannonymous

    Oook! I just want to thank you so so much, what a nightmare, I fully thought I was going to wake up to police arresting me some time soon for pedofilia. That would so much awkward explaining with all the lezo porn on my computer. (I’m a 26 yr old chick that’s still in the closet!) My deepest appreciation. You guys rock!! ;) :)

  • tung

    Stelian,
    My deepest thanks to you! Your methodical, step-by-step guide was easy to follow and banished the malware. All best to you!

  • Pat

    Hi. Computer locked this morning and all icons gone from home screen. Hit an pro did the trick. Thanks.

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Stay safe Tom! I don’t want to see you around again, so don’t let your machine get infected again! :P

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    Please create a HitmanPro Kickstart USB as seen here: http://malwaretips.com/blogs/remove-police-trojan/#hitmanpro
    OR
    Please create a bootable Kaspersky Rescue Disk as seen here: http://malwaretips.com/blogs/remove-police-trojan/#kaspersky

    Stay safe!

  • youssraatje

    the virus is away. I can’t go to google. There stands you shall not pass. Can you help me please!!!!

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      Your Windows Hosts file is infected. Please run this fix file: http://go.microsoft.com/?linkid=9668866

      Then run a scam with Malwarebytes and HitmanPro:

  • Cox

    Ty so much man u just save me was so worried ya

  • J Mo

    Thank you so much, I was so worried when I got this. I was going to pay the money. it works. is there anything anyone can do ti stop these theives. xx

  • Jeena

    THANKKK YOUUU SOOO MUCCCH! I was so scared when it first popped up onto my screen, I was actually going to pay the money!

  • phil

    You are a hero!

  • Liz

    I ran the scan with HitmanPro, but it found nothing!? Wat do I do now??

    • Liz

      Ok, I ran a second time and am now back in! But, I have no Internet connection.

      • http://malwaretips.com/ Stelian Pilici

        Hello Liz,
        If there is no internet connection, you can try scanning in EWS mode (goto Settings -> Advanced -> Early Warning Scoring and check “I am an Expert”).
        If it still doesn’t work,you’ll need to create a Kaspersky Rescue CD as seen HERE: http://malwaretips.com/blogs/anonymous-virus/ , on Method 2.
        If everything fails, then you’ll need to create an account on our forums and a member of the staff will help you (with more advanced tools) to remove this nasty virus: http://malwaretips.com/Forum-Malware-Removal-Assistance
        Good Luck!

  • Onyinye Egenti

    Method 1 worked for me on the first try and the ‘police lock screen’ is gone. Right now I’m throwing everything I’ve got at my system, Hitman Pro, MBAM, Norton Anit-Virus. I feel like I just gave birth to a baby from my head. All should be well now. I need to go to bed for 24hrs. Thank you for honest and precise information and straight-forward help, Stelian. I have a raging headache but things could’ve been far worse. I’ve ffed you on google+. Bless you man!

  • mylo

    Great job, i was scared to death when this happened. Thank you

  • Stuart

    Many thanks system restore did the trick

  • Mohamed Toulba

    Thank you very much you helped me to restore my laptop Many thanks

  • jonny

    I love you man. Was visiting US in business and i was downloading some stuff and installed flashplayer when this popped up. I got scared to death,acually bought moneypak 200 $ as this was on my work laptop.. but before i acually paid anything my brain started to work and i searched for this thru my phone and i found this. I have to spend 200 $ on ebay instead now.. but thatss far better. Well thanks man u saved me.

  • jack

    Thank you!

  • john

    Wow thank you so much. You are a very intellectual person

  • Ian

    Hi Stelian, thanks heaps for your help! The system restore method worked for me to remove the lock screen, easy instructions for even someone as terrible at this stuff as I am. Only thing is, the MalwareBytes scan never found any infected files for me to delete. Does this mean the infected files are still lurking about somewhere, or am I good to go and the system restore has done the job altogether by itself? Cheers anyway mate, good on you for helping computer noobs like me sort this out!

    • Stelian Pilici

      Hello Ian,
      If Malwarebytes and HitmanPro scans finished without any infected objects being detected, then you have a clean computer.However if you want to make another check, you can run a scan with the below utilities:
      STEP 1: Run a scan with Eset Online Scanner.

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

      STEP 2: Run a scan with Emsisoft Emergency Kit.

      1. Please download the latest official version of Emsisoft Emergency Kit.
        EMSISOFT EMERGENCY KIT DOWNLOAD LINK (This link will open a download page in a new window from where you can download Emsisoft Emergency Kit)
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip and then double click on EmergencyKitScanner.bat
      3. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC“.
      4. Select “Smart scan” and click-on the below “SCAN” button.When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects‘ button.

      Stay safe!

    • NEIL

      The System Restore method worked for me too, but as others have said it takes time so be patient. Really great to have found a solution. Many thanks as it was real worry. It was obviously a scam as the police would not work like that but when you just can’t get into your own computer and are not a techhy, it’s a real worry. Mind you, how the virus got there in the first place is a mystery as I’ve got fully paid up antivirus software! Anyway, great article and thanks.

  • Lisa Auger

    Thank you so much for this advice. Couldn’t quite believe what I was seeing when this nasty little screen popped up. Especially as they took a photo of me too! Horrible stuff but your instructions did the trick.

  • Oliver

    Hi. I’ve done everything you have said and when I turn my computer on and log in the same screen comes up! Any ideas why? Cheers

    • Stelian Pilici

      Hello Oliver,

      Can you start your computer in Safe mode?If yes, boot your computer in Safe Mode with Command Prompt, and type msconfig in the Command prompt OR if you are using Safe Mode with Networking, in the text box, type msconfig.
      This should start the Windows System Configuration tool. Go to the Start-up tab, and search for any suspicious or unknown entries (random numbers or letter, ctfmon.exe and other suspicious entries) and uncheck them from start-up. Next, start your computer in normal mode and perform a scan with the following tools:

      STEP 1: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.

      STEP 2: Run a scan with Emsisoft Emergency Kit.

      1. Please download the latest official version of Emsisoft Emergency Kit.
        EMSISOFT EMERGENCY KIT DOWNLOAD LINK (This link will open a download page in a new window from where you can download Emsisoft Emergency Kit)
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip and then double click on EmergencyKitScanner.bat
      3. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC“.
      4. Select “Smart scan” and click-on the below “SCAN” button.When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects‘ button.
  • Scott

    Thanks a lot, the advice worked a treat and helped me sort out my step-daughters laptop. Thanks very much.

  • Tiffany

    It took a fee tries because everytime i tried doing method one or two, after the log in process it would shut my comp down. I took the batery out and tried oonce more amd method two worked like a charm!! Ty s much

  • Thanasis

    Thank you, mate. Very helpful indeed.

  • Jim

    Great site. Good job and keep up the good work.

  • H b

    Brill, what happens to the people who have done this!

    If I ever find them for wasting my time!

  • D&D

    Thank you!

  • henry

    thank you so muched. worked perfectly. started in safe mode and downloaded the file, scanned, restarted and now working. many thanks

  • Bethany

    Me again! Um, like another person it says there is no network connection even though I can access the Internet! I followed your steps but when I click view network connections it’s completely blank! Help?! Thankyou

    • Stelian Pilici

      Hello Bethany,
      The red x Network icon in your system tray indicates a connection that is not being used. Since your PC is connecting fine to the internet and your home network, more than likely you have more than one possible network connection available for use. Are there any other network adaptors disabled – http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-network-adapter-problems ?
      Another possible issue, might be a corrupted driver, can you please try to update or reinstall your Network driver..

  • Bethany

    Thanks so much!! Fixed my computer up nicely, the first method worked a treat after a couple of attempts, do you know how these viruses get picked up? And what’s the best free antivirus program? Thankyou

    • Stelian Pilici

      Hello Bethany,
      From a malicious email attachement, a malicious download or a Java exploit, these are the most common infections points.
      Free – Avast 7 Free version or COMODO Internet Security
      Anyway ,you should really start a thread in our Security Configuration forum as you need to build a layered security config: http://malwaretips.com/Forum-Security-Configuration-Wizard
      Also it would very good idea, if you took the time and read this article that I’ve wrote: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ .. If you follow it,then we’ll never meet again in this conditions:)

  • Karine

    I am stuck After step 1 , the safe mode network worked well, but from there i had no internet connection , o i could not download Malwarebytes but now I have no Internet connection and a system recovery is not working! What do I do? Was I suppose to download Malwarebytes after I restart or whilst the computer is still on safe mode? Help please!!

    • Stelian Pilici

      Hello Karine,
      If you can start your computer in Safe Mode, then you can either download or transfer Malwarebytes from an USB stick on the infected computer and perform a scan…
      Or your second option, is to boot your computer in Safe Mode with Command Prompt, and type msconfig in the Command prompt OR if you are using Safe Mode with Networking, in the text box, type msconfig.
      This should start the Windows System Configuration tool. Go to the Start-up tab, and search for any suspicious or unknonw entries (random numbers or letter, ctfmon.exe and other suspicious entries) and uncheck them from start-up. Next boot your computer in regular mode and perform a scan with HitmanPro and Malwarebytes as seen on the guide.

  • Todd

    Hi Stelian,
    I cannot start Windows successfuly after inserting the HitmanPro Kickstart USB flash drive.
    No option works for me currently (Safe Mode, Safe Mode with Networking, Safe Mode with Command Prompt or even Starting Windows Normally.

    Appreciate your help,
    Todd

    • Stelian Pilici

      Hello Todd,
      Please try one more time to boot from the HitmanPro USB,pay attention at the booting part and click F11 once your computer starts.
      If it still doesn’t work,you’ll need to create a Kaspersky Rescue CD as seen HERE: http://malwaretips.com/blogs/remove-police-trojan/ , on Method 3.
      If everything fails, then you’ll need to create an account on our forums and a member of the staff will help you (with more advanced tools) to remove this nasty virus: http://malwaretips.com/Forum-Malware-Removal-Assistance
      Good Luck!

  • Ethan

    I did everything you said successfully and removed the Trojan from my laptop. Multiple scans prove that I am now in the clear, however, my network icon in my tray is showing that my Internet is disconnected, but my Internet works fine (although first startup to my homepage takes longer than usual.) I’ve tried many things but I came get it to stop showing the X. Little worried, is it possible I still have a partial virus?

    Thank you for all your help, hope you can help me further.

    • Stelian Pilici

      Hello Ethan,
      You most liklely have a network adapter disabled.
      Open Network Connections by clicking the Start button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.
      Right-click the network adapter icon, and then click Enable. If you’re prompted for an administrator password or confirmation, type the password or provide confirmation.

      • Ethan

        Hi, thank you, but unfortunately I already tried that to no avail. It was already enabled. Any other ideas?

        • Stelian Pilici

          Hello Ethan,
          Another possible issue, might be a corrupted driver, can you please try to update or reinstall your Network driver…

  • jessi

    Thanks for the help! you’re awesome!

  • Bishop

    I was able to access my menu using Safe Mode with Networking. I completed the quick scan and full scan using Malwarebytes. 90 items were removed. Then, I downloaded and ran 64bit Hitmanpro 3. After restart, i still have the locked screen. What can I do?

    • Stelian Pilici

      Hello Bishop,
      Please perform a scan with the following tools:
      STEP 1: Run a scan with RogueKiller

      1. Please download the latest official version of RogueKiller.
        RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Scan button to perform a system scan.
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

      STEP 2: Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.

      1. Save it to your desktop.
      2. Double click the setup file to run it.
      3. Follow the onscreen prompts until it is installed
      4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
        • System Memory
        • Hidden startup objects
        • Disk boot sectors
        • Local Disk (C:)
        • Also any other drives (Removable that you may have)
      5. Then click on Actions on the left hand side
      6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      7. Click on Automatic Scan
      8. Now click the Start Scanning button, to run the scan
      9. After the scan is complete, close the program
  • Dave

    Great advice. I used System Restore. It took about an hour, so be patient. The hard disk light kept flickering so I stayed with it. On restarting my computer the blocking Ukash page had gone and my desktop was back! Then I followed the link to run Malwarebytes Anti-Malware. Quick scan picked up about 400 infected files which were easy to remove. Sorted! Thanks again.

  • Mark lupton

    Top advice, easily removed . Thanks a lot . Mark

  • Jason

    Hey matey, just downloaded Hitman Pro Kickstart and ran throught all the points successfully until i got to the scan itself when the program said i had no internet connection (although i have a wireless connection up and running) and was ‘searching for Internet connection’ with a countdown timer of 5 minutes next to it. What can i do now now as Hitman won’t take me any further unless i have a connection (even though i do)?

    Jase x

    • Stelian Pilici

      Hello Jason,
      If there is no internet connection, you can try scanning in EWS mode (goto Settings -> Advanced -> Early Warning Scoring and check “I am an Expert”).
      If it still doesn’t work,you’ll need to create a Kaspersky Rescue CD as seen HERE: http://malwaretips.com/blogs/remove-police-trojan/ , on Method 3.
      If everything fails, then you’ll need to create an account on our forums and a member of the staff will help you (with more advanced tools) to remove this nasty virus: http://malwaretips.com/Forum-Malware-Removal-Assistance
      Good Luck!

  • Ineedhelpsomuch

    Hi this happened to me on a school laptop, if I go the the IT people do you think they will be able to help me? I’m really scared and even considered ringing the police to sort it out, should I ring the police? Thanks heaps
    leigh

    • Stelian Pilici

      Hello,
      Just follow the instructions from this guide, and you should be able to easily remove this infection…..Start with Step 1:)

      • Liam Morrison

        Hi, once I am going into Safe Mode with Command Prompt it starts scrolling type before I can imput ‘cd restore’. I know I have to be quick but I am doing this within seconds but doesn’t type anything on the screen.

        Can you help please…?

        • Stelian Pilici

          Hello Liam,
          Once you are at the Command prompt,type in the following:
          For Windows XP: C:\windows\system32\restore\rstrui.exe and press Enter
          For Windows Vista/7/8 : C:\windows\system32\rstrui.exe and press Enter
          If for some reason, it won’t go into the System Restore options, boot your computer in Safe Mode with Command Prompt, and type msconfig in the Command prompt. This should start the Windows System Configuration tool. Go to the Start-up tab, and search for any suspicious or unknonw entries (random numbers or letter, ctfmon.exe and other suspicious entries) and uncheck them from start-up. Next boot your computer in regular mode and perform a scan with HitmanPro and Malwarebytes as seen on the guide.

          If it still doesn’t work,you’ll need to create a Kaspersky Rescue CD as seen HERE: http://malwaretips.com/blogs/remove-police-trojan/ , on Method 3.
          If everything fails, then you’ll need to create an account on our forums and a member of the staff will help you (with more advanced tools) to remove this nasty virus: http://malwaretips.com/Forum-Malware-Removal-Assistance
          Good Luck!

  • Sultan

    You have saved me alot of hassle and time. Your help is greatly appreciated.Thanks.

  • Eviltuff

    Thanks! This helped, but I do have a problem though. It could be nothing, but when the message poped up, it had some of my personal info, name, acount, predetermined username, email, age, this worries me, could it be the reap thing. I mean everything it had was common items found on my computer and nothing big like adress or SS but is their a real copies of the virus that is legit? And does this mean anything? Or is it just me. Thanks

    • Stelian Pilici

      Hello,
      No,the police won’t lock down your computer…so this is nothing more than a scam!
      Stay safe!

      • Eviltuff

        Ok, thanks then. This was a lifesaver!

  • Ian

    Hi
    Just to thank for your clear instructions, sequence and detail which was totally effective in helping me remove and clean up my PC after being hit by the ‘ your computer has been locked’ and you may go to jail malware. A great service very professionally delivered
    Ian
    Dublin

  • Queb

    thank you very much. It have been very helpfull

  • Honey Dee

    You r really a life saver, came home and this crap was on and almost lost my mind. Thank you so very much…… your awesome!

  • Gearoid

    Thanks for the help. Really got us out of a lot of bother

  • pete

    no boot from safe mode or restore point options so I chose option 3 – created hitmanpro to flash and booted from flash drive ok however started to scan and it stopped at “classifying 97%” I left it for over 3 hours and cancelled the scan. Next I attempted a quick scan and that stopped at “classifying99% – can you clarify how long the scan should take as the above instruction video says it should only take a few minutes ………. am I being too impatient??

  • Mel Carberry

    Thank You,Your software removed my computer problem.
    Glad you people are here.

    Regards
    Mel

  • Andy

    Thank you so much. Method 2 did the trick for me. Just one to note though, it buggered my Norton up so had to reinstall. Many thanks andy

  • escapades

    ______**ANOTHER SOLUTION**______

    This is a solution that worked for me. I had no previous system restore date and Safe Mode with Networking was also being locked.

    In Safe Mode with cmd, I found that it was explorer.exe which triggered the lock.

    So I restarted in Safe Mode with cmd, and before the lock came into effect (there appeared to be a transition lag), I opened up the Task Manager and closed explorer.exe.

    It worked. The lock did not show up, and now I had access to my browser and the internet via Task Manager to install Malwarebytes and rid the computer of the virus. I ran a second scan just to make sure.
    (Just for the record, I actually had opened Internet Explorer before closing explorer.exe, but launching your browser with Task Manager I assume also would work)

    I hope this can be of some help to others. Good luck.

  • Bram

    Thanks a lot for the helpful solutions above (I had to use the command prompt option asc normal safe mode still gave me the blocked screen). One quick question though, after I scan with Malwarebytes (both quick and full), do you suggest I still run the HitmanPro program? Or is the Malwarebytes enough (it did find an infected file)?

    Kind regards,
    Bram

    • Stelian Pilici

      Hello Bram,
      Malwarebytes should have detected the malicious files, nevertheless the HitmanPro scan is free and will only take 5 – 10 minutes…Their is no good reason why you shoudn’t do it! :)
      Stay safe!

  • Jim Wheatley

    Thank you – this was very helpful

  • Chuck

    I have the Police cybercrime virus on my ibm thinkpad computer. I am running windows xp I have done the hitman pro kickstart. I loaded on my desktop computer and then made a usb to load on my infected laptop. It will not recognize my usb. When booting up my usb lights up and looks like it ia available. But I have no access to it during my boot up. What am I missing? Is there something I can do?

  • PC

    Doing the step with command prompt worked for me. Nice job! good advice and I wish the best for you with your shop.

  • Macedonia

    Thank you man you really helped me all the best

  • Mr S.

    Thanks so much!! Worked perfectly!! You’re a lifesaver!

  • Phil

    Awesome stuff,method 2 worked perfectly..thanks so much for the help

  • Melanie

    Thank you sooo Much!! It saved my life.. tried method 1 and didnt work but Method 2 worked for me.
    Thank you again as a student it is such a relief i found this blog, because all my neede files are on my laptop.
    Massive thank you!!

  • Maria

    Thank you!!

  • Seth

    im trying it right now, one question, where do i get the virus from????

  • justme

    OMG thank God for you!
    I didn noe what to do but thankfully with this advice, method 2 worked great for me!

    Thank Yu :)

  • Jason

    Worked perfectly

  • Ih8viruses

    I got over the problem by removing the battery and unplugging the charger.
    I plugged in the charger again and turned on the computer.

    However, although this gets rid of the screen, it erases the history tab for today.
    All other data is left, though.

  • Joe

    Step 1, Method 3 + Step 2 = UKASH, down in flames. It also took care of another malware item I didn’t know about. Kudos!

  • Vsalisa

    omg!!! thank you sooo much <3 i followed method 1 and it fixed my laptop!

  • Matt

    Hey Stelian

    Thanks for the help, but I’m still struggling…

    Methods 1 & 2 are blocked. I’ve got a Kickstart loaded on to a USB and I’m trying method 3. Problem I have is that when I select boot from the flash drive the next screen says to remove disks and hit any key to continue. It won’t continue with the USB in and if I remove it boots to the locked Ukash screen.

    It’s driving me mad. What can I do??

    Thanks again

    • Stelian Pilici

      Hello Matt,
      It looks like you have a more aggressive variant of this virus. Can you please try to format and install back HitmanPro and givinig a try?
      If it doesn’t work, you’ll need to created a Kaspersky Rescue CD as seen in this article, on Method 3.

  • Jacques

    Succès total et rapide avec la méthode numéro 2. Un gros merci pour avoir partager cette solution. J’imagine qu’elle doit fonctionner pour tous ces types de virus en nous permettant d’avoir accès aux points de restauration du système.

  • sean

    You saved my butt! I thought my computer was getting hacked into.. thanks to you i stopped them! on christmas eve at that!! the best! :)

  • Fred

    awesome easy to do and great instructions

  • marian

    salut Stelian , l-am luat si eu – POLICE UKASH – ma poti ajuta , te rog ? mersi mult

    • Stelian Pilici

      Salut Marian,
      Ai incercat vreuna din variantele din articolul asta?Toate sunt usoare de realizat si in functie de ce versiune de virus ai , ar trebui sa rezolve problema ta!
      Sarbatorii fericite!

  • laura

    Thank you so much! I was so terrified when it appeared on my computer! Thank you thank you :)

  • Kim

    Thank you so much! You are a cyber god!

  • Keith

    Thank you, thank you! When my miscreant daughter picked this up at midnight yesterday I thought that was the end of one lappie and the loss of a great deal of university work. I figured I needed to do something from safe mode but had no idea of the instructions to run Restore from a command prompt. You just saved us one unhappy Christmas.

  • Greeg

    Thank you! You really rock!

  • Adissa A.

    This website helped me a lot but I am still confused. Because when I did the cd restore…and started it on again the screen with the virus (locked computer) didnt appear. And I didnt use a usb to install the scanning tool. I just downloaded it from my actual (infected computer) and i could see any results of that virus …there where 1 or two ..but not called spyware more like GSA i think. So is my computer safe now? has it been removed or not? Thanks again.

    • Stelian Pilici

      Hello Adissa,
      You should’ve have used just only one of the methods , but even if you used both that’s not a problem.
      If the Malwarebytes scan and HitmanPro came up clean then your computer is good to go!
      Stay safe!

  • Metra

    I called the police in a panic. Once I got my head together, your website was a blessing. The first time attempted method 1, it didn’t offer a place to type in commands. I tried again and it was a success. Warning “don’t let kids use your laptop and watch freetv!”. Thanks a bunch for the help. Merry Christmas…whhohoo

  • Ken

    Thanks a lot. Got infected by virus (Ukash). Used method 1 and I fixed the problem. Your a good man

    Thanks very much.

    • Balazs Attila

      Mersi frumos Stelian Pilici. Mi-a functionat metoda nr.2. Era cat pe ce sa pun botul la virusul asta ciumeg. mai salvat de o reformatare. Inca odata multumesc mult, sa ai Sarbatori Fericite si Un An Nou Fericit! (Respect efortul si munca ta.)

      • Stelian Pilici

        Salut Attila,
        Pentru nimic si ai grija de tine!Sarbatori fericite !

        • Mr Teufel

          Thank you, your advice has been very helpful.