The “2021 Annual Visitor Survey” page is a browser-based scam that displays fake messages to trick you into giving personal information (email, phone number, credit card) or subscribe to paid services.
What is “2021 Annual Visitor Survey”?
The “2021 Annual Visitor Survey” page is a browser-based scam that pretends to be from Google, then asks you to complete a survey to win a tech prize (Samsung Galaxy, MacBook Pro, iPhone). If you complete this survey, in the end, you’ll be either asked to enter personal information such as credit card details, email, home address or subscribe to unneeded paid services.
This is the message that the “2021 Annual Visitor Survey” page will show you:
2021 Annual Visitor Survey
Congratulation device User! Your IP has Won (1) Google Gift!
Every Saturday we randomly select 10 lucky device users, once a day to receive a gift Prize Guaranteed!) from Google. This gift is exclusively and ONLY IP users in London! This is just our way to thank you for your continuous support of our product and services.
You have been selected to win a gift worth up to £1,049 if you answer the next 4 questions correctly. ACT NOW! 9 other users have received this invitation with only 5 prizes available to win.
As you can imagine, the above message is not from YouTube, but rather from a group of scammers waiting to rob you under false pretenses. If you have been redirected to the “2021 Annual Visitor Survey” page, we recommend closing this page and do not enter any personal information.
Why am I seeing the “2021 Annual Visitor Survey” pop-up ads?
You are seeing the “2021 Annual Visitor Survey” pop-ups because your device is infected with malware, malicious push notifications, or a site you have visited has redirected your browser.
Less than reputable sites can display malicious ads that redirect your browser to the “2021 Annual Visitor Survey” pop-up scam to generate advertising revenue. If this happens, you can close the page and install an ad blocker like AdGuard to block the malicious ads. However, if you are continuously seeing pop-ups like the “2021 Annual Visitor Survey” pop-up scam, then your computer might be infected with a malicious program and you need to scan your device for adware and remove it.
Here are a few typical signs that you have a malicious program installed on your computer:
- Advertisements appear in places they shouldn’t be.
- Your web browser’s homepage has mysteriously changed without your permission.
- Web pages that you typically visit are not displaying properly.
- Website links redirect to sites different from what you expected.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted programs might get installed without your knowledge.
To check your computer for the “2021 Annual Visitor Survey” adware and remove it for free, please use the guide below.
Remove “2021 Annual Visitor Survey” scam (Virus Removal Guide)
This malware removal guide may appear overwhelming due to the number of steps and numerous programs that are being used. We have only written it this way to provide clear, detailed, and easy-to-understand instructions that anyone can use to remove malware for free.
Please perform all the steps in the correct order. If you have any questions or doubts at any point, stop and ask for our assistance.
Depending on which operating system is installed on the device you’re seeing the 2021 Annual Visitor Survey pop-up ads, follow the removal guide.
Remove 2021 Annual Visitor Survey pop-up ads from Windows- Remove 2021 Annual Visitor Survey pop-up ads from Mac
- Remove 2021 Annual Visitor Survey pop-up ads from Android
Remove 2021 Annual Visitor Survey pop-up ads from Windows
Remove 2021 Annual Visitor Survey pop-up ads from Mac
Remove 2021 Annual Visitor Survey pop-up ads from Android- STEP 1: Use Malwarebytes Free to remove “2021 Annual Visitor Survey” adware
- STEP 2: Double-check for malicious programs with HitmanPro
- STEP 3: Reset the browser settings to remove the “2021 Annual Visitor Survey” pop-up ads
STEP 1: Use Malwarebytes Free to remove “2021 Annual Visitor Survey” adware
In this first step, we will install Malwarebytes to scan and remove adware, browser hijackers, and malicious extensions that may be responsible for the “2021 Annual Visitor Survey” pop-up ads.
Malwarebytes Free is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
It is important to note that Malwarebytes Free will run alongside antivirus software without conflicts.
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Download Malwarebytes Free.
You can download Malwarebytes by clicking the link below.
MALWAREBYTES DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes) -
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
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Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
On the next screen, click “Install” to install Malwarebytes on your computer.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
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Select “Use Malwarebytes Free”.
After installing Malwarebytes, you’ll be prompted to select between the Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection; however, we will use the Free version to clean up the computer.
Click on “Use Malwarebytes Free“.
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Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Quarantine”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
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Restart computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Double-check for malicious programs with HitmanPro
In this second step, we will use HitmanPro to scan for other malicious programs that might be installed on your computer.
HitmanPro is a second opinion scanner that takes a unique cloud-based approach to malware scanning. HitmanPro scans the behavior of active files and also files in locations where malware normally resides for suspicious activity. If it finds a suspicious file that’s not already known, HitmanPro sends it to their clouds to be scanned by two of the best antivirus engines today, which are Bitdefender and Kaspersky.
Although HitmanPro is shareware and costs $24.95 for 1 year on 1 PC, there is actually no limit in scanning. The limitation only kicks in when there is a need to remove or quarantine detected malware by HitmanPro on your system and by then, you can activate the one time 30-days trial to enable the cleanup.
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Download HitmanPro.
You can download HitmanPro by clicking the link below.
HITMANPRO DOWNLOAD LINK
(The above link will open a new web page from where you can download HitmanPro) -
Install HitmanPro.
When HitmanPro has finished downloading, double-click on “hitmanpro.exe” (for 32-bit versions of Windows) or “hitmanpro_x64.exe” (for 64-bit versions of Windows) to install this program on your PC. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
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Follow the on-screen prompts.
When HitmanPro starts you will be presented with the start screen as shown below. Click on the “Next” button to perform a system scan.
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Wait for the HitmanPro scan to complete.
HitmanPro will now begin to scan your computer for malicious programs. This process will take a few minutes.
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Click on “Next”.
When HitmanPro has finished the scan, it will display a list of all the malware that the program has found. Click on the “Next” button to remove the malicious programs.
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Click on “Activate free license”.
Click on the “Activate free license” button to begin the free 30 days trial and remove all the malicious files from your PC.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
HITMANPRO DOWNLOAD LINK
STEP 3: Reset the browser settings to remove the 2021 Annual Visitor Survey pop-up ads
If your browser is still redirected to 2021 Annual Visitor Survey in this final step, we will need to reset the web browser settings to their original defaults. This step should be performed only if the previous steps have not solved your issues.
Remove 2021 Annual Visitor Survey pop-up ads from Google Chrome
To remove the 2021 Annual Visitor Survey pop-up ads from Chrome we will reset the browser settings to its default. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.
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Click the menu icon, then click on “Settings”.
In the top right corner, click on Chrome’s main menu button, represented by three vertical dots. When the drop-down menu appears, click on “Settings“.
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Click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link.
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Click “Reset settings to their original defaults”.
Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Click on “Reset settings to their original defaults“.
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Click “Reset Settings”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset Settings” button.
Remove 2021 Annual Visitor Survey pop-up ads from Firefox
To remove the 2021 Annual Visitor Survey pop-up ads from Firefox we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
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Click the menu icon, then click on “Help”.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
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Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.
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Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
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Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
Remove 2021 Annual Visitor Survey pop-up ads from Microsoft Edge
To remove the 2021 Annual Visitor Survey pop-up ads from Microsoft Edge we will reset the browser settings to its default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history and saved passwords will not be cleared.
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Open the “Settings” menu.
In the top right corner, click on Microsoft Edge’s main menu button, represented by three horizontal dots. When the drop-down menu appears, click on “Settings“.”.
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Click on “Reset Settings”.
On the left side of the window, click on “Reset Settings”.
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Click on “Restore settings to their default values”.
In the main window, click on “Restore settings to their default values”.
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Click “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset” button.
Remove 2021 Annual Visitor Survey pop-up ads from Internet Explorer
To remove the 2021 Annual Visitor Survey pop-up ads from Internet Explorer we will reset the browser settings to its default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
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Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper right part of your browser, then select “Internet Options“.
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Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
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Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
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Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box.
Close your browser and then you can open Internet Explorer again.
Your computer should now be free of the 2021 Annual Visitor Survey pop-up ads. If your current antivirus allowed this malicious program on your computer, you might want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
To remove the 2021 Annual Visitor Survey pop-up ads from macOS, follow these steps:
- STEP 1: Use Malwarebytes for Mac to remove 2021 Annual Visitor Survey pop-up ads
- STEP 2: Remove 2021 Annual Visitor Survey pop-up ads from Safari, Chrome, or Firefox
STEP 1: Use Malwarebytes for Mac to remove 2021 Annual Visitor Survey pop-up ads
Malwarebytes for Mac is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
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Download Malwarebytes Free.
You can download Malwarebytes for Mac by clicking the link below.
MALWAREBYTES FOR MAC DOWNLOAD LINK
(The above link will open a new page from where you can download Malwarebytes for Mac) -
Double-click on the Malwarebytes setup file.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
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Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts in order to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
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Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you on what type of computer are you installing this program, click either Personal Computer or Work Computer.
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Select “Use Malwarebytes Free”.
You’ll be then prompted to select between the Malwarebytes Free and the Premium version. The Malwarebytes Premium edition includes preventative tools like real-time scanning and ransomware protection, however, we will use the Free version to clean up the computer.
Click on “Use Malwarebytes Free“.
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Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malware.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for redirect and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Quarantine”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious programs that Malwarebytes has found, click on the “Quarantine” button.
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Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 2: Remove 2021 Annual Visitor Survey pop-up ads from Safari, Chrome, or Firefox
Safari
Remove 2021 Annual Visitor Survey pop-up ads from Safari browser
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Go to Safari’s “Preferences”.
On the menu bar, click the “Safari” menu and select “Preferences”.
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Check Homepage.
This will open a new window with your Safari preferences, opened to the “General” tab. Some redirects may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
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Click “Extensions”
Next, click on the “Extensions” tab.
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Find and uninstall the 2021 Annual Visitor Survey extensions.
The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Scroll through the list until you find the 2021 Annual Visitor Survey extension, and then click on “Uninstall” to remove it.
The malicious extension may have a different name on your computer. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove any extension.
Google Chrome
Reset Google Chrome to remove 2021 Annual Visitor Survey pop-up ads
Google Chrome has an option that will reset itself to its default settings. Resetting your browser settings will reset the unwanted changes caused by installing other programs. However, your saved bookmarks and passwords will not be cleared or changed.
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Click on the three dots at the top right and click “Settings”.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.
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At the bottom, click “Advanced”.
Chrome’s “Settings” should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the “Advanced” link (as seen in the below example).
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Under the section “Reset,” click “Reset”.
Chrome’s advanced settings should now be displayed. Scroll down until the “Reset and clean up” section is visible, as shown in the example below. Next, click on the “Reset settings to their original defaults” button.
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Confirm by clicking “Reset”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the “Reset Settings” button.
Mozilla Firefox
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Go to the “Help” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
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Click “Troubleshooting Information”.
From the Help menu, click on “Troubleshooting Information“.
If you’re unable to access the “Help” menu, type about:support in your address bar to bring up the Troubleshooting information page. -
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
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Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
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Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Your computer should now be free of the 2021 Annual Visitor Survey pop-up ads. If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future.
If you are still experiencing problems while trying to a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
- STEP 1: Uninstall the malicious apps from your Android phone
- STEP 2: Use Malwarebytes for Android to remove “2021 Annual Visitor Survey” adware
- STEP 3: Reset your browser settings to remove “2021 Annual Visitor Survey” pop-ups
STEP 1: Uninstall the malicious apps from your Android phone
In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find the malicious app.
The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list until you find the unknown or malicious app. Look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program.
Most often, cyber criminals hide malware inside the video or photo editing apps, weather apps, and camera apps.Here are some known malicious apps: ES File Explorer, Xender, Amber Weather Widget, GO Weather Forecast & Widgets, Kitty Play, Touchpal, Z Camera.
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Uninstall the malicious app
When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.
STEP 2: Use Malwarebytes for Android to remove “2021 Annual Visitor Survey” adware
In this next step, we will install Malwarebytes to scan and remove from your phone malicious apps and files.
Malwarebytes for Android searches all files and apps quickly and effectively for malware or potentially unwanted programs such as screen lockers or adware, freeing your Android device from bloatware.
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Download Malwarebytes.
You can download Malwarebytes by clicking the link below.
MALWAREBYTES DOWNLOAD LINK
(The above link open a Google Play Store from where you can download Malwarebytes) -
Install Malwarebytes on your phone
In the Google Play Store, tap “Install” to install Malwarebytes on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When the Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options.
This is the first of two screens which explain the difference between the Premium and Free version. Swipe this screen to continue.
Tap on “Got it” to proceed to the next step.
Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue.
Tap on “Allow” to give permission to Malwarebytes to access the files on your phone.
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Update database and run a scan with Malwarebytes
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes definitions to the latest version, then click on “Run full scan” to perform a system scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Click on “Remove Selected”.
When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
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Restart your phone.
Malwarebytes will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
STEP 3: Reset your browser settings to remove “2021 Annual Visitor Survey” pop-ups
In this final step, if your phone is still redirected to unwanted sites or you see pop-up ads, we will need to reset the web browser settings to their original defaults. This step should be performed only if the issues have not been solved by the previous steps.
Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.
Remove “2021 Annual Visitor Survey” from Google Chrome
To reset the Chrome browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Chrome.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the apps details.
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Tap “Storage”.
When the Chrome’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks and your settings in order to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, tap “Ok“.
Remove “2021 Annual Visitor Survey” from Firefox browser
To reset the Firefox browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Firefox.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the apps details.
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Tap “Storage”.
When the Firefox’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Firefox’s data including accounts, bookmarks and your settings in order to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, tap “Ok“.
Remove “2021 Annual Visitor Survey” from Opera browser
To reset the Opera browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Opera.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the apps details.
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Tap “Storage”.
When the Opera’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks and your settings in order to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, tap “Ok“.
Remove “2021 Annual Visitor Survey” from Samsung Internet Browser
To reset the Samsung Internet Browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Samsung Internet Browser.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the apps details.
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Tap “Storage”.
When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings in order to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, tap “Ok“.
Remove “2021 Annual Visitor Survey” from Microsoft Edge
To reset the Microsoft Edge browser to its default settings, follow the below steps:
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Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
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Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
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Find and tap on Microsoft Edge.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the apps details.
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Tap “Storage”.
When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
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Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
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Tap “Clear all data”.
Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings in order to reset the default settings.
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Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, tap “Ok“.
Your phone should now be free of the “2021 Annual Visitor Survey” pop-up ads. If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
- Ask for help in our Mobile Malware Removal Help & Support forum.
