Get Help Process: Why Is It Running In Task Manager?

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Written by: Stelian Pilici

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Task Manager is a powerful tool in Windows that allows users to monitor and manage running processes, applications, and system performance. It provides valuable insights into the health and efficiency of your computer. However, sometimes you may come across a process called “Get Help” running in Task Manager, and you might wonder what it is and why it is running. In this article, we will explore the Get Help process, its purpose, and whether it is a cause for concern.

Windows Task Manager

Understanding the Get Help Process

The Get Help process, also known as “GetHelp.exe,” is a legitimate Windows process that is part of the Windows 10 operating system. It is associated with the Windows Help and Support Center, which provides users with access to various support resources and troubleshooting guides.

When you encounter an issue or have a question about your Windows system, you can use the Get Help process to access Microsoft’s support resources. It allows you to search for solutions, browse through articles, and even contact Microsoft support directly.

Why Is the Get Help Process Running?

The Get Help process may run in Task Manager for several reasons:

  1. Windows Troubleshooting: If you encounter a problem with your Windows system, the Get Help process may run in the background to assist with troubleshooting. It helps gather information about the issue and provides relevant solutions or suggestions.
  2. Windows Updates: During Windows updates, the Get Help process may run to ensure that the latest support resources and troubleshooting guides are available to users.
  3. User Initiated: You may have manually launched the Get Help process to seek assistance or access support resources.

It is important to note that the Get Help process is a legitimate Windows component and is not inherently malicious or harmful to your computer.

Is the Get Help Process a Cause for Concern?

In most cases, the presence of the Get Help process in Task Manager is not a cause for concern. It is a built-in feature of Windows 10 and is designed to assist users in troubleshooting and accessing support resources.

However, it is always essential to remain vigilant and ensure that the process running on your system is legitimate. Malware and other malicious programs may attempt to disguise themselves as legitimate processes to avoid detection.

If you suspect that the Get Help process running on your system is not genuine or if you notice any suspicious behavior, it is recommended to scan your computer for viruses and malware. One reliable and effective tool for this purpose is Malwarebytes Free. It is a trusted antivirus program that can detect and remove various types of malware.

How to Verify the Legitimacy of the Get Help Process

If you want to verify the legitimacy of the Get Help process running on your system, you can follow these steps:

  1. Open Task Manager by pressing Ctrl + Shift + Esc or by right-clicking on the taskbar and selecting “Task Manager.”
  2. Navigate to the “Processes” or “Details” tab, depending on your version of Windows.
  3. Locate the “GetHelp.exe” process in the list of running processes.
  4. Right-click on the process and select “Open File Location.”
  5. If the file location is within the C:\Windows\System32 folder, it is likely a legitimate Windows process. However, if it is located elsewhere or in a suspicious folder, it may be a sign of malware.

If you are still unsure about the legitimacy of the Get Help process, it is recommended to seek assistance from a trusted computer technician or perform a thorough scan with an antivirus program.

Conclusion

The Get Help process running in Task Manager is a legitimate Windows component associated with the Windows Help and Support Center. It is designed to provide users with access to support resources and troubleshooting guides. While it is generally not a cause for concern, it is crucial to verify the legitimacy of the process and remain vigilant against potential malware.

If you encounter any suspicious behavior or suspect that the Get Help process is not genuine, it is advisable to scan your computer for viruses and malware using a reliable antivirus program like Malwarebytes Free. Remember to always prioritize the security and integrity of your system to ensure a smooth and safe computing experience.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

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