Live Security Platinum – Virus Removal Guide

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1. Y
   Yannick14 years ago

   This site is the one that fixed it for me, thx a lot.
   I tried 5 others without succes, this is a complete one that
   really gets rid of the f%ing Live Platinum…
   Props to the creator!!!

   Helpful ReplyReport
2. L
   Liam14 years ago

   Just used this guide to remove the virus from my Dad’s PC. Worked great thankyou!

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3. A
   Alison14 years ago

   Hi
   Can’t thank you enough – just when I’m on a deadline I pick up this damn malware. Your method worked a charm although oddly RKill found nothing – m-ban caught it and killed it dead.

   Helpful ReplyReport
   1. S
      sajaad14 years ago

      In reply to Alison

      You are a life saver. Thank you so much. If I were living anywhere close to you I would have depended on you for all my computer needs, and you would have had a lifetime customer.

      Helpful ReplyReport
4. C
   christine14 years ago

   Many thanks for your help ! Worked perfectly thanks to very clear instructions ! Please note that I had no access to free trial for HitMan Pro, only commercial versions. Thanks again.

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5. K
   Karen14 years ago

   Stelian – you saved my computer and made me feel competent!
   You’ve restored my faith in humanity – funny how something nice can come from something crappy…
   I’m off to check out your security configuration wizard now.
   Thank you!!

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6. S
   sean14 years ago

   when i run malware bytes anti malware it completes the scan and then when i click to remove the infected files an error message comes up saying overflow.
   whats wrong?

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   1. S
      Stelian PiliciTeam14 years ago

      In reply to sean

      Hello sean,
      Lets try another way around this :
      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes as seen on the guide.

      ---

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
         ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

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   2. M
      Manoj Perera14 years ago

      In reply to sean

      Hi Friend,

      Live Security Platinum removal can be done in one easy step. Just in the windows run type regedit

      When windows registry opens in the file find menu search for registry of Live Security Platinum registry location for “6F63A58B2B17D979CE3E2E66E56C3425” then right click on this file and click option “delete” and make sure that you are restarting the PC after this.

      Thats all and also remember to delete the shortcut icon for Live Security Platinum in desktop.

      Good Luck !

      Regards,

      Manoj Perera
      Bcs Hons

      Helpful ReplyReport
      1. D
         David14 years ago

         In reply to Manoj Perera

         That did not work for me.

         Helpful Report
   View all 4 replies
7. R
   Ressam14 years ago

   I just read your article and followed your instructions. My Sony Vaio is free of stupid Live Security Platinum now.
   You rock!
   Thanks a million. :)

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8. J
   John R14 years ago

   Your solution to getting rid of the Live Platinum Virus worked very nicely and was easy to implement! Thank you very much. I had expected to have lost my computer for good. In addition, the computer’s performance improved a lot.

   Quick follow-up question… Should I remove RKill and Malware by Anti Malware once the virus has been removed? If so, how do I do this?

   Thank you.

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   1. S
      Stelian PiliciTeam14 years ago

      In reply to John R

      Hello,
      Yes you can remove all the tools that we used if you want!:)

      Helpful ReplyReport
9. A
   a14 years ago

   Awesome! Totally worked just as described. Thank you

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10. P
    Peter14 years ago

    Stelian,

    My girlfriend caught this virus (ironically when researching cat viruses!) and I used your site to clean it. I had the 1 minute countdown too, so had to use normal mode. I never lost internet when the virus was on, and the proxy box wasn’t ticked. I cleaned everything, took a while but got there. Thanks.

    I then noticed that the firewall (McAfee) was off. When I tried to fix that, the internet went down. I decided to start right back at the beginning but again, the proxy box isn’t fixed. As mbam looks for updates and hitman needs an internet connection I’m now a little stuck. Without updates, mbam finds nothing, nor does rkill. I would assume I have enabled some sort of firewall but neither McAfee nor Windows think it’s running. I know the computer is registered with the router as I can log on and see it from a different computer.

    If I have to I’ll reinstall windows but I need to back up some files first – where does this virus lurk? i.e. will I inadvertently transfer it by backing up to a memory stick?

    Yours hopefully…

    p.s. like the “Norman” mode you refer to above – does that make “Anglo-Saxon” safe mode?!

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Peter

       Hello Peter,
       Lets try to see if we can fix this :
       Get a USB stick and copy on it Combofix, then transfer it to the infected computer and perform the following steps:
       Please read and follow all the steps very carefully.

       Download ComboFix from one of the following locations:

       COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
       COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

       VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

       • Close any open browsers.
       • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
         ———————————————————–
         • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
         • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
           ———————————————————–
         • Close any open browsers.
         • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
         • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
         • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

         ———————————————————–

        

       1. Double click on ComboFix.exe & follow the prompts.
       2. Accept the disclaimer and allow to update if it asks
       3. When finished, it shall produce a log for you.

       Notes:

       1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
       2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
       3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

       STEP 2 : Download and run the Complete Internet Repair utility.
       1.Download Complete Internet Repair utilityto your desktop
       2.Unzip all the files to their own folder on the desktop
       3.Within the folder double click CIntRep
       4.Select the following items,then press the GO button.

       • Reset Interent Protocol (TCP/IP)
       • Repair Winsock (Reset Catalog)
       • Renew Internet Connection
       • Flush DNS Resolver Cache
       • Reset Windows Firewall Configuration
       • Reset the default hosts fie

       Let me know if this fixed the problem…

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11. T
    Tim14 years ago

    I am able to install all programs, but when I am in the middle of my scan, my computer shuts down every time. Same thing also happens when I try and use pc tools product.

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    1. S
       Stelian PiliciTeam14 years ago

       In reply to Tim

       Hello Ti,,
       Lets see if we can get around this :
       Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

       1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
       2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
       3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
       4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
       5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
       6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
       7. Upon completion of the scan, if anything has been detected, click on Show Result
       8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
       9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

       ---

       2.Please perform a scan with HitmanPro as seen on the guide.

       ---

       3.Run a scan with ESET Online Scanner:

       1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
       2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
       3. Check Yes, I accept the Terms of Use
       4. Click the Start button.
       5. Check Scan archives
       6. Push the Start button.
       7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
       8. When the scan completes, push Finish

       Helpful ReplyReport
12. S
    Sandra Humphrey14 years ago

    I’M SO UPSET, I HAVE JUST PAID £60 TO HAVE WINDOWS REINSTALLED AND TO PUT A ANTIVIRUS SOFTWARE ON IT. I DID NOT KNOW THAT I COULD HAVE REMOVED IT. I THOUGHT MY COMPUTER WAS OVER IT WOULD NOT ALLOW ME ACCESS TO MY FILES AND IT WOULD NOT LET ME GO ON THE INTERNET. THERE WAS SO MUCH TROJAN ON MY LAPTOP. I WISH I HAD SEEN THIS FIRST.

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13. R
    rahmat putra14 years ago

    thanks a lot…its work…

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14. J
    Jonny14 years ago

    Hey Stelian. i was following your guide and its well explained but my problem is when i get to step 4. 3. starting Rkill. when i start Rkill i get a message saying that windows has encountered a critical error and will restart in one minute. then Rkill finishes its scan and i get the Rkill log and then the laptop unintentionally shuts down and i cant get past the problem. its happened a couple of times now 2 in safe mode with networking and once in normal mode.

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Jonny

       Hello Johny,
       Lets work in NORMAL MODE to see if we can get around this :
       Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

       1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
       2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
       3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
       4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
       5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
       6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
       7. Upon completion of the scan, if anything has been detected, click on Show Result
       8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
       9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

       ---

       2.Please perform a scan with HitmanPro as seen on the guide.

       ---

       3.Run a scan with ESET Online Scanner:

       1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
       2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
       3. Check Yes, I accept the Terms of Use
       4. Click the Start button.
       5. Check Scan archives
       6. Push the Start button.
       7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
       8. When the scan completes, push Finish

       Helpful ReplyReport
       1. K
          KCinCRISIS14 years ago

          In reply to Stelian Pilici

          Hi Stelian,

          I am having the same issues as jonny. I attempted your ‘normal mode’ version but cannot get passed the first hurdle.

          As soon as I open IE I get
          WARNING! THe site you are trying to visit may harm your computer etc.

          I do get an option to ignore it and continue regardless but would like your reassurance that that is what I should do??……

          Regards
          KCinCRISIS

          Helpful Report
          1. S
             Stelian PiliciTeam14 years ago

             In reply to KCinCRISIS

             Hello,
             Lets try another way around this
             While in Normal Mode,please try to download and run Malwarebytes Chameleon:

             1. Hold down the WINDOWS key and press the R key

             ,this should brind up the Run box…. In it, please type the below content to download Malwarebytes Chameleon.

             iexplore.exe http://downloads.malwarebytes.org/file/chameleon

             2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
             3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
             4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
             5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
             6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
             7. Upon completion of the scan, if anything has been detected, click on Show Result
             8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
             9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

             ---

             2.Please perform a scan with HitmanPro,RogueKiller and Unhide.exe as seen on the guide.

             ---

             3.Run a scan with ESET Online Scanner:

             1. Download ESET Online Scanner utility.
                ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
             2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
             3. Check Yes, I accept the Terms of Use
             4. Click the Start button.
             5. Check Scan archives
             6. Push the Start button.
             7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
             8. When the scan completes, push Finish

             If it still doesn’t want to work, please try the above steps while in Safe Mode with Networking.
             Waiting for your reply to see how everything is running…. Good luck!

             Helpful Report
15. S
    StripedCat14 years ago

    I ran through the steps as listed above. I noticed that initially the malware was listed as a recently installed program under ‘All Programs’. However, when I started running the Malwarebytes software, it disappeared.
    After running the Malwarebytes program, deleting the bad files and rebooting the computer, the malware had still not been removed. Instead, it would not let me open any of my browsers or other apps, or even run Malwarebytes or Rkill in normal mode, indicating that they were all infected. I went back into safe mode and ran Hitman, which seemed to work.
    I noticed that a lot of forums listed questions within the past week or so, indicating that it is a recent malware. Perhaps they are getting smart as well and countering the detection and removal softwares.
    Great link! Thanks for your help!

    Helpful ReplyReport
16. G
    Guy14 years ago

    Looks like the your first 6 steps did the trick. I’m very grateful for your solution – many thanks
    (My Anti-virus had just expired when I got the infection ! )
    Now I’m off to renew my protection

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Guy

       Hello,
       It’s good to see that you’ve manage to get rid of this virus. :)
       As far as your real time protection goes,I advise to install a security product to protect your computer.Below you can find some quick suggestions:
       Free – Avast 7 Free version or COMODO Internet Security
       Paid : Norton Internet Security 2012,Avast Internet Security 7,G-DATA Internet Security 2012 or ESET Smart Security 5.
       Anyway ,you should really start a thread in our Security Configuration forum as you need to build a layered security config: http://malwaretips.com/Forum-Security-Configuration-Wizard

       Also it would very good if you took the time and read this article that I’ve wrote: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ .. If you follow it,then we’ll never meet again in this conditions:)

       Helpful ReplyReport
17. D
    Deepthi14 years ago

    Million Thanks, you made me got rid of this virus.

    Thanks a lot

    Helpful ReplyReport
18. E
    espanyol14 years ago

    when i run the malwarebytes ( anti malware ) scanning didnot complete. Windows error appear ( encountered problem……… ). what will i do…i am not using home pc…iam at business.. hope to reply. thanks

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to espanyol

       Hello espanyol,
       Lets work in NORMAL MODE to see if we can get around this :
       Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

       1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
       2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
       3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
       4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
       5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
       6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
       7. Upon completion of the scan, if anything has been detected, click on Show Result
       8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
       9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

       ---

       2.Please perform a scan with HitmanPro as seen on the guide.

       ---

       3.Run a scan with ESET Online Scanner:

       1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
       2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
       3. Check Yes, I accept the Terms of Use
       4. Click the Start button.
       5. Check Scan archives
       6. Push the Start button.
       7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
       8. When the scan completes, push Finish

       Helpful ReplyReport
       1. E
          espanyol14 years ago

          In reply to Stelian Pilici

          tenx a lot! your a genius!

          Helpful Report
19. J
    Jessi14 years ago

    Thank You so much for explaining step by step how to get rid of this virus. I thought my computer was done for. Again, thank you very much for the help and have a nice day. ^_^

    Thursday, August 02, 2012

    Helpful ReplyReport
20. M
    Melissa14 years ago

    After/during the time that I ran RKill, my computer popped up with a message the windows needed to shut down immediately, then it logged me off and restarted. Any suggestions?

    Helpful ReplyReport
    1. S
       Stelian PiliciTeam14 years ago

       In reply to Melissa

       Hello Melissa,
       Lets work in NORMAL MODE to see if we can get around this :
       Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

       1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
       2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
       3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
       4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
       5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
       6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
       7. Upon completion of the scan, if anything has been detected, click on Show Result
       8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
       9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

       ---

       2.Please perform a scan with HitmanPro as seen on the guide.

       ---

       3.Run a scan with ESET Online Scanner:

       1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
       2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
       3. Check Yes, I accept the Terms of Use
       4. Click the Start button.
       5. Check Scan archives
       6. Push the Start button.
       7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
       8. When the scan completes, push Finish

       Helpful ReplyReport