Remove Live Security Platinum (Uninstall Guide)

Live Security Platinum is a malicious program also known as rogue security software, which will display fake security alerts in an attempt to scare you into buying this fake security product.
In addition, Live Security Platinum has also hijacked your PC,blocking your from running files,so now when your trying to open and executable file (file ending with .exe), this program will instead display this fake alerts:
Warning! Application cannot be executed. The file rdpclip.exe is infected. Please active your antivirus software.

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Security Monitor: WARNING! Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. Your private information and PC safety is at risk. To get rid of unwanted spyware and keep your computer safe you need to update your current security software. Click Yes to download official intrusion detection system (IDS software).

Live Security Platinum Warning Spyware.IEMonster activity detected. This is spyware that attempts to steal passwords from Internet Explorer, Mozilla FireFox, Outlook and other programs. Click here to remove it immediately with Live Security Platinum

Live Security Platinum Firewall Alert Live Security Platinum Firewall has blocked a program from accessing the Internet. Internet Explorer Internet Browser is infected with SVCHOST.Stealth.Key-logger. This worm is trying to send your credit card details using Internet Explorer Internet Browser to connect to remove host

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Live Security Platinum will also cause malicious browser redirects and system slowdowns so it needs to be removed from your computer as soon as possible.
This is are a few images of Live Security Platinum:

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Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

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STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
Download RegistryFix.regOpens the download page in a new tab.
Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
Download RKillYour download starts right away.
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
Download MalwarebytesFree official installer. Your download starts right away.
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

Please download the latest official version of RogueKiller.
Download RogueKillerOpens the download page in a new tab.
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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Join the discussion

538 comments

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Your progress

Did these steps help?

Let us know how the guide worked for you.

B
barry14 years ago
Thanks for the help. Got through all the steps and I seem to be doing ok except 1 major problem.
I cannot run any programs that require connecting to the internet after login and username. For example Tweetdeck or Thinkorswim.

Unable to connect. Please check your network.

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1. B
  barry14 years ago
  In reply to barry
  nevermind it had something to do with firewall i guess.
  
  Reply Report
  1. S
    Stelian PiliciTeam14 years ago
    In reply to barry
    Hello Barry,
    Exactly what’s happening…This infection has compromised your firewall… Please uninstall your firewall and run the below scans:
    
    1.Run a scan with Kaspersky Virus Removal Tool
    Click here to download the Kaspersky Virus Removal Tool.
    
    Save it to your desktop.
    
    Double click the setup file to run it.
    
    Follow the onscreen prompts until it is installed
    
    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
    
    Then click on Actions on the left hand side
    
    Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
    
    Click on Automatic Scan
    
    Now click the Start Scanning button, to run the scan
    
    After the scan is complete, close the program
    
    2.Run a scan with Eset Online Scanner.
    
    Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
    
    Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    
    Check Yes, I accept the Terms of Use
    
    Click the Start button.
    
    Check Scan archives
    
    Push the Start button.
    
    ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    
    When the scan completes, push Finish
    Report
J
Jodi14 years ago
The link that you have provided on step 3 for the Registryfix.reg download link doesn’t work for me. :/ It says it was blocked due to containing walware and exploits. How exactly does this virus get into a computer? Because I don’t download any programs on this laptop ever. I save a few pictures, but that’s about it. :(

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Jodi
  Hello Jodi,
  That alert is most likely generated by Live Security Platinum!
  Anyway,here is how you can create your own registryfix.reg :
  
  1.Create and run your registryfix.reg
  
  A.Copy all the text in bold below and paste to Notepad/Text Document
  
  Windows Registry Editor Version 5.00
  
  [-HKEY_CLASSES_ROOT\.exe\shell]
  
  [-HKEY_CLASSES_ROOT\.exe\DefaultIcon]
  
  [HKEY_CLASSES_ROOT\.exe]
  @=”exefile”
  
  [HKEY_CLASSES_ROOT\exefile]
  “Content Type”=-
  
  [HKEY_CLASSES_ROOT\exefile\shell\open\command]
  @=”\”%1\” %*”
  “IsolatedCommand”=-
  
  [HKEY_CLASSES_ROOT\exefile\shell\runas\command]
  “IsolatedCommand”=-
  
  [HKEY_CLASSES_ROOT\.bat]
  @=”batfile”
  
  [HKEY_CLASSES_ROOT\batfile\shell\open\command]
  @=”\”%1\” %*”
  
  [-HKEY_CURRENT_USER\SOFTWARE\Classes\.exe]
  
  [-HKEY_CURRENT_USER\Software\Classes\exefile]
  
  [-HKEY_CLASSES_ROOT\secfile]
  
  [-HKEY_CURRENT_USER\Software\Classes\secfile]
  
  [-HKEY_CLASSES_ROOT\pezfile]
  
  [-HKEY_CURRENT_USER\Software\Classes\pezfile]
  
  [-HKEY_CLASSES_ROOT\sezfile]
  
  [-HKEY_CURRENT_USER\Software\Classes\sezfile]
  
  [-HKEY_CLASSES_ROOT\ah]
  
  [-HKEY_CURRENT_USER\Software\Classes\ah]
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command]
  @=”firefox.exe”
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command]
  @=”firefox.exe”
  
  [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command]
  @=”iexplore.exe”
  
  B.THIS IS VERY IMPORTANT! Save file as fix.reg to your Desktop. NOTE: (Save as type: All files)
  
  C. Double-click on fix.reg file to run it. Click “Yes” for Registry Editor prompt window. Then click OK.
  
  NEXT,follow the guide to remove the malicious file from your computer.
  Good luck!
  
  Reply Report
bawse14 years ago
you are the best, great instructions and worked like a charm, thank you very much

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Stuart14 years ago
Thanks from my 13 year old son! He got Live Security and this has been a great step by step to follow. All seems fine now. Took some time, but worth it!

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Duc Anh14 years ago
Thank you very much, you save my lap…

Reply Report
Semi14 years ago
Thanks !

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J
JohnnyW14 years ago
Hi, Stelian. My problem is still exist, hope you can me some advice.
I followed your Step 1 to Step 6, so that my PC got back to Internet and IE browsing. Unfortunately when I conducted Step 7 Roguekiller, I got blue Screen when the program started prescan. Then I tried ESET Online Scanner and it cleared 10 files with threads. But I still encounter same problem when I conducted Roguekiller, I worry about the status of my PC, is it safe to use? What else can I do? Please give your expert comment, thanks.

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to JohnnyW
  Hello JohnnyW,
  Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
N
nat14 years ago
hello i was wondering if anyone can help me. live security platinum virus appears to have taken over my laptop. i have started it in safemode and can now finally access the internet however i have no clue how to remove it. i tried to unistall it but this did not work. i have read numerous posts on ways to remove it by downloading things and typing in stuff but it all seems complicated to me (im not the best with technology) can anyone explain and give me an easy method to get rid of this horrible virus? thank you

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to nat
  Hello nat,
  Read the guide above and you’ll get rid of this fake antivirus! :)
  
  Reply Report
  1. J
    jenni14 years ago
    In reply to Stelian Pilici
    My computer won’t let me d/l roguekiller..
    
    Report
    1. S
      Stelian PiliciTeam14 years ago
      In reply to jenni
      What type of error do you get when trying to download this utility?Can you try to download RogueKiller from here,if it doesn’t work then go ahead with the below steps:
      1.Run a scan with Kaspersky Virus Removal Tool
      Click here to download the Kaspersky Virus Removal Tool.
      
      Save it to your desktop.
      
      Double click the setup file to run it.
      
      Follow the onscreen prompts until it is installed
      
      Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
      
      System Memory
      
      Hidden startup objects
      
      Disk boot sectors
      
      Local Disk (C:)
      
      Also any other drives (Removable that you may have)
      
      Then click on Actions on the left hand side
      
      Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
      
      Click on Automatic Scan
      
      Now click the Start Scanning button, to run the scan
      
      After the scan is complete, close the program
      
      2.Run a scan with Eset Online Scanner.
      
      Download ESET Online Scanner utility.
      ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      
      Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      
      Check Yes, I accept the Terms of Use
      
      Click the Start button.
      
      Check Scan archives
      
      Push the Start button.
      
      ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      
      When the scan completes, push Finish
      
      Report
B
Bob14 years ago
Cheers Stelian, this was great to follow and heaps of help, now I should ban my wife from using the computer.
thanks again

Reply Report
1. Zee Snesko14 years ago
  In reply to Bob
  For some weird reason i didn’t do all of those things mentioned above…i tried the old skool ways lol….shut down my modem and let the PC running without any internet connection whatsoever, i just right clicked the Platinum AV icon on my desktop and open File Location, delete any files related to this crap fake AV. eventho u CAN’T delete the whole files on that folder (3 files listed inside the folder), but you CAN delete 2 of them, except the main Platinum AV.exe file. Once you delete those files turn your PC off, completely OFF!!. Turn it back on after a while and put your internet back on and download SUPERantispyware and Malwarebytes’ Anti-Malware to your PC, install them apps and run complete scan with both applications just to make sure your PC is clean from the virus. Restart your PC and it should running without any problem.
  
  I know it looks simple and very old skool, but it worked! i’m running Windows 7 Ultimate x64.
  
  Good luck folks..
  
  Reply Report
2. Jerry Kelly14 years ago
  In reply to Bob
  I followed your step by step process and it worked magically to remove a virus called “Live Security Platinum” fake software that took over my computer instantly! I am blessed to have found your site.
  
  Thanks for all you do!
  Jerry Kelly
  
  Reply Report
A
aisling14 years ago
fake alerts keep coming up though i have done everything

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to aisling
  Hello aisling,
  Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
Roccossi14 years ago
thanks, iam linux but my mom no :/ very useffuly!

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N
Nichole14 years ago
Thanks for sharing! I am having trouble with step 7, RogueKIller. My computer is saying it is not commonly downloaded and could harm computer. It won’t let me run this. Should I save? Try another Roguekiller ???

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Nichole
  Hello Nichole,
  You can ignore that alert .. The program is safe otherwise I wouldn’t recommended :)
  
  Reply Report
A
AdamYES14 years ago
Thankyou soooooo much !!!
was in the middle of doing a high school certificate assignment when the stupid live whatever platnum crap appeared !!
not sure what that last stuff did though – the rogue killer stuff
but im just glad the virus is gone.
again thanks so much for this ! youre a legend !!!

Reply Report
1. Bert14 years ago
  In reply to AdamYES
  Thanks a lot. You should be nominated for the Nobel-price.
  
  Reply Report
2. Mike14 years ago
  In reply to AdamYES
  THANK YOU…………………..
  was just doing some work at home in the office and the Live-Security-Platnium somehow started ans in less than 4 mins i could not use anything on my laptop.
  luckily a had my mac for other programs i used and googled the damn thing.
  
  i looked at a couple links and yours loked the best.
  I tried everything you said and it all worked great except for “Rogue Killer” I was unable to download or open it.
  
  Anyway, all is GREAT and working again.
  THANKS A MILLION
  
  Reply Report
Marco14 years ago
You are a life saver. Thank you so much for this!

I followed your instructions and my computer works fine again.

Reply Report
zeeshan14 years ago
Thanks a lot..Wonderful Guide.

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B
bazzet14 years ago
Hi,

Thanks so much. I think it works. I followed all the steps, but when doing step 6 onwards I still had to stay in safe mode. When I tried running the computer in normal mode after the anti-malware scan (step 5), live security platinum was still running. I wanted to check that doing step 6 onwards in safe mode is ok, or do I need to do something else. Now, after haveing done all the steps, I am able to work in normal mode fine.

Again, thanks a lot. You’re a savior!

Reply Report
1. AdamYES14 years ago
  In reply to bazzet
  same thing happened with me, just did everything in safe mode up until the hitman pro im pretty sure
  
  Reply Report
K
Katherine14 years ago
Hi. Malwarebytes ran for about 20 minutes, didn’t detect any objects yet and then froze up before it finished. Do you know how I can fix this problem?

Thanks
Katherine

Reply Report
1. K
  Katherine14 years ago
  In reply to Katherine
  When I try running Malwarebytes again it always freezes up at the same point. Also it seems that Rkill didn’t terminate any processes.
  
  Reply Report
  1. Stelian PiliciTeam14 years ago
    In reply to Katherine
    Hello Katherine,
    Can you please run a scan with RogueKiller (Instructions on STEP 7) and then try to run the Malwarebytes scan.
    If you are still having issues reply back and I’ll help you with further instructions.
    
    Report
Luc14 years ago
Without you I’m nothing!

the perfect guide to how to!

a 1000 time thank you!

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N
Noelle14 years ago
Hi, Thanks for this guide. I did Step 1 to 5. However, when the computer restarted normally, it was still the same as before. It wouldn’t let me use the Internet and there were still the Live Security Platinum Virus doing its scans etc. :( What should I do? Thanks heaps.

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Noelle
  Hello Noelle,
  Can you please use this license key ( AA39754E-715219CE ) to register this fake antivirus (so that you’ll get back your Internet connection) and then run a scan with Combofix,RogueKiller and ESET online scanner and post the logs here :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with RogueKiller
  1. Please download the latest official version of RogueKiller.
    RogueKiller Download Link (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  STEP 3: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Next,please run HitmanPro and Malwarebytes as seen on the guide.
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
  1. rachel14 years ago
    In reply to Stelian Pilici
    hi…after ComboFix rebooted my computer, a ComboFix window popped up saying “Please wait.” and it has been like that for at least an hour now…is this normal? thanks.
    
    Report
2. Kirri Pearson14 years ago
  In reply to Noelle
  Just wanted to say a big THANKYOU for your instructions – removed the virus, no problem!
  
  Reply Report
View all 8 replies
A
Alfredo14 years ago
Can I delete the “rkill’ folder and txts, as well as the “RK_Quarantine” folder and “RKreport” txts after I finish the entire process? Thanks a lot, your guide was super helpful.

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Alfredo
  Hello Alfredo,
  Yes,you can delete or uninstall all the tools that we’ve used!
  Stay safe!
  
  Reply Report

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

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Remove Live Security Platinum (Uninstall Guide)

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

STEP 2: Remove Live Security Platinum malicious proxy server

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

STEP 6: Double check your system for any left over infections with HitmanPro

STEP 7: Remove any left over malicious registry keys and files

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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