Remove Live Security Platinum (Uninstall Guide)

Live Security Platinum is a malicious program also known as rogue security software, which will display fake security alerts in an attempt to scare you into buying this fake security product.
In addition, Live Security Platinum has also hijacked your PC,blocking your from running files,so now when your trying to open and executable file (file ending with .exe), this program will instead display this fake alerts:
Warning! Application cannot be executed. The file rdpclip.exe is infected. Please active your antivirus software.

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Security Monitor: WARNING! Attention! System detected a potential hazard (TrojanSPM/LX) on your computer that may infect executable files. Your private information and PC safety is at risk. To get rid of unwanted spyware and keep your computer safe you need to update your current security software. Click Yes to download official intrusion detection system (IDS software).

Live Security Platinum Warning Spyware.IEMonster activity detected. This is spyware that attempts to steal passwords from Internet Explorer, Mozilla FireFox, Outlook and other programs. Click here to remove it immediately with Live Security Platinum

Live Security Platinum Firewall Alert Live Security Platinum Firewall has blocked a program from accessing the Internet. Internet Explorer Internet Browser is infected with SVCHOST.Stealth.Key-logger. This worm is trying to send your credit card details using Internet Explorer Internet Browser to connect to remove host

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Live Security Platinum will also cause malicious browser redirects and system slowdowns so it needs to be removed from your computer as soon as possible.
This is are a few images of Live Security Platinum:

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Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

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STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
Download RegistryFix.regOpens the download page in a new tab.
Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
Download RKillYour download starts right away.
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
Download MalwarebytesFree official installer. Your download starts right away.
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

Please download the latest official version of RogueKiller.
Download RogueKillerOpens the download page in a new tab.
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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Join the discussion

538 comments

Share your experience or ask a question about this article.

Your progress

Did these steps help?

Let us know how the guide worked for you.

E
Elijah14 years ago
Hello,
Thank you so much for the instructions!
I have one minor problem though.
After Step 5 (Running Malwarebytes Anti-Malware) and restarting my lap top I can’t access internet. This is strange, since my network setting say that I am connected. McAffee says that I don’t have any problems also.
Could you please help?
Thanks.

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Elijah
  Hello,
  Lets try to see if we can fix this :
  Get a USB stick and copy on it Combofix, then transfer it to the infected computer and perform the following steps:
  Please read and follow all the steps very carefully.
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  Please add the log that Combofix will produce in your next reply.
  
  STEP 2 : Download and run the Complete Internet Repair utility.
  1.Download Complete Internet Repair utilityto your desktop
  2.Unzip all the files to their own folder on the desktop
  3.Within the folder double click CIntRep
  4.Select the following items,then press the GO button.
  - Reset Interent Protocol (TCP/IP)
  - Repair Winsock (Reset Catalog)
  - Renew Internet Connection
  - Flush DNS Resolver Cache
  - Reset Windows Firewall Configuration
  - Reset the default hosts fie
  Let me know if this fixed the problem…
  Reply Report
  1. Elijah14 years ago
    In reply to Stelian Pilici
    Thank you very much!
    You saved my computer.
    Should I still run Hitman Pro? I couldn’t since I was disconnected from the internet.
    Thank you again!
    
    Report
2. Pranav Shah14 years ago
  In reply to Elijah
  Wow. You are a life saver. I can’t believe I was able to follow someone instructions and actually perform all the steps without complications (as what usually happens because either it is a step by step video on youtube or elsewhere which goes too quickly and you constantly have to pause, or they miss a step in written instructions and things don’t work out). I should send you some money because I would have had to taken my laptop somewhere to get it fixed.
  
  Reply Report
View all 6 replies
S
Shelly J14 years ago
Hi Stelian,
Thanks for the great tutorial. I’m bookmarking this site in case something like this happens in the future. I was able to get through all the steps and get rid of the malware. But, when I opened back up in Regular mode and downloaded Hitman Pro I see that at some point (probably when we had another virus) my husband has already used a 30 day trial of Hitman Pro. So, while it did let me do a scan (and found several Trojan, Virus, etc. files that no other program has found) I cannot remove them since I can’t activate a free trial (and don’t really want to spend $20 on it since I’m not currently working. Is there another program I can run that may have better luck finding these files (Malwarebytes isn’t finding them, neither is AVG or Avira Anti-Vir). Thanks in advance for your help!
Shelly

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Shelly J
  Hello Shelly,
  Can you please run a scan with Combofix and ESET online scanner and post the logs here :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me if your machine is ok and the logs from this utilities.
  Reply Report
hdir14 years ago
Thanks Bro… :)

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J
John14 years ago
I followed your guide exactly how it was written, even your further replies to other people’s posts. I can run Eset and hitman pro when I am in safemode, when I am in normal mode it says I am not connected to the internet. However, I can access the internet via IE but not Mozilla. I set the proxy settings exactly how you said to do them. In safe mode Mozilla runs perfectly fine, the issue is when I get into normal mode when things start to mess up.

Thank you for this guide, any and all further help would be appreciated.

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to John
  Hello John,
  Please read and follow all the steps very carefully.
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  Next, please post the log back here and let me know how things are running.
  Reply Report
  1. O
    Oistein14 years ago
    In reply to Stelian Pilici
    I have the same problem. I only got connection with docp, when i put in the ip adress manually, the computer dont got connection.
    
    Report
    1. Stelian PiliciTeam14 years ago
      In reply to Oistein
      Please run a Combofix scan and post the log here!…
      Good luck!
      
      Report
M
Matt14 years ago
Hi Stelian. I tried following the instructions but I can’t get past the rkill.exe stage. When rkill.exe runs, I get a dialogue box saying the computer has to restart. I have no choice in this matter and the computer restarts in a minute or so. There is clearly a problem with services.exe because it gets terminated in the rkill log, and AVG keeps telling me it’s a trojan about every hour. AVG does not give the choice to remove it. Only to ignore it.

So how do I fix services.exe, and how do I run rkill.exe without it automatically rebooting the computer?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Matt
  Hello,
  Please read and follow all the steps very carefully.
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  2.Run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  3.Please perform a scan with HitmanPro as seen on the guide.
  
  4.Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
  1. M
    Matt14 years ago
    In reply to Stelian Pilici
    I downloaded ComboFix onto the desktop, renaming it Combo-Fix. When I run it, it extracts a lot of files and then closes. I get no further prompts or anything. I’m just back at the desktop like nothing happened. There is no new program in my start menu or anything. What should I do?
    
    Report
    1. Stelian PiliciTeam14 years ago
      In reply to Matt
      Can you please run Malwarebytes Chameleon and then do the Combofix scan….You have the instructions in my previous post.
      
      Report
View all 5 replies
K
Kobus14 years ago
Hi
I am reading this on another PC as I cant manage anything from mine.
I will print this and try at my infected PC.
I am not able to back-up or copy any of my data or photos in normal mode or safe mode.
Can I start the process before backing-up or is this risky?
Kind regards
Kobus

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Kobus
  Hello Kobus,
  If you can’t back-up your files than you can just go on with the instructions…You should be ok…
  You can follow this steps:
  Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  2.Please perform a scan with HitmanPro as seen on the guide.
  
  3.Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me how everything is running!
  Good luck…
  Reply Report
Hal14 years ago
Hi Stelian,

Thanks very much for creating an excellent tutorial that allowed me to successfully remove the Live Security Platinum malware/virus off my laptop.
With great appreciation
Hal

Reply Report
CHALERMSAK14 years ago
Thank you very much. ขอบคุณครับ

Reply Report
Vania14 years ago
Thank you very much. You’ve saved my computer and my life :-)

Reply Report
S
steve14 years ago
Hi Stelian,

Firstly, thanks for this great advice on the removal of this nasty.
Since using the removal advice though, I can’t seem to turn on my Security in the Security Center… Any ideas would be well appreciated.

Cheers again

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to steve
  Hello Steve,
  Lets try to fix this.
  First run a scan with RogueKiller:
  1. Please download the latest official version of RogueKiller.
    ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
  3. After the scan has completed, press the Delete button to remove any malicious registry keys.
  4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
  Next, download Windows Repair All In One and install this utility.
  Go to the Startup Repairs tab and click the Start button (bottom right)
  Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  1. Click Unselect All
  2. Put a checkmark in the following items:
    
    Repair Hosts File
    
    Remove Temp Files
    
    Repair Windows Firewall
    
    Remove Policies Set By Infections
    
    Set Window Services To Default Startup
    
    Note: Leave everything else unchecked
  3. Put a checkmark in Restart System When Finished
  4. Now click the Start button (bottom right)
  Let me know everything goes…:D
  Reply Report
  1. S
    steve14 years ago
    In reply to Stelian Pilici
    Hi Stelian, thank you again for taking the time to offer me advice on how to sort out my security issues… However when I tried to run rogue killer and the windows repair all in one my sysyem is advicing that I dont install ” rogue killer and window aio repair is not commonly downloaded and could harm your computer “… What do you advise I do?
    Thanks again,
    Steve
    
    Report
    1. Stelian PiliciTeam14 years ago
      In reply to steve
      All the tools that I recommend are safe to use… Just ignore that warning and download and run those files. :)
      
      Report
S
Sarah14 years ago
Hey, the removal process went perfectly however, now my computer has really slowed down and I cant figure out how to remove the rkill from my system. I’ve already tried the steps suggested to another comment about the speed of their machine but, those haven’t helped from what I can tell. Any more advice is greatly appreciated!

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Sarah
  Hello,
  Can you please run a scan with Combofix and ESET online scanner and post the logs here :
  
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Waiting for your reply to tell me if your machine is ok ..
  Reply Report
A
andrea14 years ago
i tried to work in normal mode to go through the chameleon steps but in normal mode i cant use the internet, so i tried to do it in safe mode.. once i tried using the chameleon link a box popped up with files. one had a yellow question mark and the other had the black DOS next to it. i clicked on that one and it said i would have to execute files in order for it to install properly. I clicked execute and it left me with one file, the mbam chameleon. now i dont know what to do..

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to andrea
  Hello Peter,
  Lets try to see if we can fix this.Can you please run a scan with Combofix.
  Please read and follow all the steps very carefully.
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2 : Download and run the Complete Internet Repair utility.
  1.Download Complete Internet Repair utilityto your desktop
  2.Unzip all the files to their own folder on the desktop
  3.Within the folder double click CIntRep
  4.Select the following items,then press the GO button.
  - Reset Interent Protocol (TCP/IP)
  - Repair Winsock (Reset Catalog)
  - Renew Internet Connection
  - Flush DNS Resolver Cache
  - Reset Windows Firewall Configuration
  - Reset the default hosts fie
  Let me know if this fixed the problem…
  Reply Report
A
Allison14 years ago
After I run RKill and after it completes my computer automatically shuts down. Is there a way to stop this? My computer tells me it’s going to shut down in 1 minute and there isn’t a cancel button.. Can you help me with this?

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Allison
  Hello Allison,
  Lets work in NORMAL MODE to see if we can get around this :
  Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  2.Please perform a scan with HitmanPro as seen on the guide.
  
  3.Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Reply Report
H
Heeeelp!14 years ago
Hello Stelian, I have been trying to overcome this nasty virus for 3 days now and i’ve been able to get it to stop running in normal mode thanks to your advice. But now when I enter normal mode my computer is very slow (also when starting up) and I can maybe use the internet for maybe 5 minutes before it randomly stops responding along with the desktop, making normal mode unusable. I have used almost every scanner available and have been able to remove some of the viruses. I then ran full scans afterwards and have not been able to detect anymore viruses, but i’m not sure what to do next as I cannot use normal mode since my whole desktop will stop responding. I need you’re advice!

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to Heeeelp!
  Hello,
  Hello TJ,
  STEP 1 : Run a scan with Combofix
  
  Download ComboFix from one of the following locations:
  
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    ———————————————————–
    
    Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
    
    Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
    ———————————————————–
    
    Close any open browsers.
    
    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    
    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    
    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    
    ———————————————————–
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  Please post the log in your reply and details on how your computer is running.
  Reply Report
J
John14 years ago
Hi,i can’t start my computer in Safe Mode with Networking or only Safe Mode.Perheps it’s stoped by the virus.Thank U very much!

Reply Report
1. S
  Stelian PiliciTeam14 years ago
  In reply to John
  Hello John,
  Lets work in NORMAL MODE to see if we can get around this :
  Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:
  1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
  2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
  3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
  5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
  6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
  7. Upon completion of the scan, if anything has been detected, click on Show Result
  8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
  9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats
  2.Please perform a scan with HitmanPro as seen on the guide.
  
  3.Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  Reply Report
  1. Kevin14 years ago
    In reply to Stelian Pilici
    Got rid of it !!!
    
    Report
R
Rini Nurul Badariah14 years ago
Thank you very much, Stelian. This info helped me incredibly. Is it OK if I uninstall Hitman Pro and so on now that my laptop’s clean already?
I’ve also updated Adobe a few hours before this malware stroke, BTW.
Thanks again:)

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Rini Nurul Badariah
  Hello,
  Yes, you can uninstall HitmanPro is that’s what you want!:)
  
  Reply Report
D
Debra14 years ago
Hi – thanks for your free guide to remove this virus. Seems to have worked on my laptop however now that I’ve rebooted I can’t get MS Outlook to launch. I click on the shortcut and nothing happens? if you have any advice, I’d be grateful. thanks

Reply Report
1. Stelian PiliciTeam14 years ago
  In reply to Debra
  Hello Debra,
  Can you please try to start MS Outlook from it’s folder…..
  
  Reply Report
gary l14 years ago
i ahve very little computer knowledge and i followed these instructions and removed this virus. i had an adobe flash player update and clicked it and believe that is where i got this virus.
you should have a donation link for people to send you money if they want. i’d send some to you.
thanks, gary

Reply Report
Ann14 years ago
Muchas gracias Stelian. Just removed this virus from my computer thanks to your guide. It’s so very kind and generous of you to help us all gratis.

Reply Report
Dimitris14 years ago
Man, this is why internet is absolutely amazing! Precious FREE information for real troubles!

Thanks so much for your assistance. Managed to get rid of Live Premium virus with the first part of your help

Reply Report

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

61,116 articlesWriting since 2011

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Remove Live Security Platinum (Uninstall Guide)

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

STEP 2: Remove Live Security Platinum malicious proxy server

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

STEP 6: Double check your system for any left over infections with HitmanPro

STEP 7: Remove any left over malicious registry keys and files

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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