If your web browser is constantly being redirected to the offer.alibaba.com site, then it is possible that you have an adware program installed on your computer.
This offer.alibaba.com redirect is usually caused by adware installed on your computer. These adware programs are bundled with other free software that you download off of the Internet. Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed adware without your knowledge.
Once this malicious program is installed, whenever you will browse the Internet, unwanted advertisements will pop-up on web pages that you visit. These ads are aimed to promote the installation of additional questionable content including web browser toolbars, optimization utilities and other products, all so the adware publisher can generate pay-per-click revenue.
You may also see in the browser status bar the following messages: “Waiting for offer.alibaba.com”, “Transferring data from offer.alibaba.com”, “Looking up offer.alibaba.com”, “Read offer.alibaba.com”, “Connected to offer.alibaba.com”.
When infected with this adware program, other common symptoms include:
- Advertising banners are injected with the web pages that you are visiting.
- Random web page text is turned into hyperlinks.
- Browser popups appear which recommend fake updates or other software.
- Other unwanted adware programs might get installed without the user’s knowledge.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.
How to remove Offer.alibaba.com redirect (Virus Removal Guide)
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
- STEP 1: Uninstall the malicious programs from Windows
- STEP 2: Use AdwCleaner to remove the Offer.alibaba.com Redirect
- STEP 3: Use Malwarebytes to scan for Malware and Unwanted Programs
- STEP 4: Double-check for malicious programs with HitmanPro
- (OPTIONAL) STEP 5: Reset your browser to default settings
STEP 1 : Uninstall the malicious programs from Windows
In this first step, we will try to identify and remove any malicious program that might be installed on your computer.
- Go to the uninstall menu.
Windows 10 or Windows 8.1
- To uninstall a program on Windows 10 or Windows 8, right-click on the Windows Start button and choose “Control Panel” from the pop-up menu.
- When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
Windows 7
- If you are using Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.
- When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
- To uninstall a program on Windows 10 or Windows 8, right-click on the Windows Start button and choose “Control Panel” from the pop-up menu.
- When the “Programs and Features” screen is displayed, scroll through the list of currently installed programs and uninstall all the unwanted or suspicious programs.
Known malicious programs: Wajam, 1.0.0.1, DNS Unlocker, Cinema Plus, Price Minus, SalesPlus, New Player, MediaVideosPlayers, Browsers_Apps_Pro, PriceLEess, Pic Enhance, Sm23mS, Salus, Network System Driver, SS8, Save Daily Deals, Word Proser, Desktop Temperature Monitor, CloudScout Parental Control, Savefier, Savepass, HostSecurePlugin, CheckMeUp or HD-V2.2.The malicious program may have a different name on your computer. To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.
If you cannot find any unwanted programs on your computer, you can proceed with the next step.
If you are having issues while trying to uninstall a program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.
STEP 2: Use AdwCleaner to remove the Offer.alibaba.com Redirect
AdwCleaner is a free utility that will scan your PC for the adware program responsible for the Offer.alibaba.com redirect.
- You can download Malwarebytes AdwCleaner from the below link.
MALWAREBYTES ADWCLEANER DOWNLOAD LINK (This link will start the download of “Malwarebytes AdwCleaner” on your computer) - When Malwarebytes AdwCleaner has finished downloading, please double-click on the AdwCleaner icon to perform a system scan with this program.
If Windows prompts you as to whether or not you wish to run Malwarebytes AdwCleaner, please allow it to run.
- When the Malwarebytes AdwCleaner program will open, click on the “Scan” button as shown below.
Malwarebytes AdwCleaner will now start to search for the Offer.alibaba.com adware and other malicious programs. - To remove the malicious files that were detected in the previous step, please click on the “Clean” button.
- Malwarebytes AdwCleaner will prompt you to save any open files or documents, as the program will need to reboot the computer to complete the cleaning process. Please do so, and then click on the “OK” button.
When your computer reboots and you are logged in, Malwarebytes AdwCleaner will automatically open a log file that contains the files, registry keys, and programs that were removed from your computer. Please review this log file and then close the notepad window.
You can now continue with the rest of the instructions.
STEP 2: Use Malwarebytes to scan for Malware and Unwanted Programs
Malwarebytes is a powerful on-demand scanner which will scan your PC for malware and other unwanted programs that may have been installed without your knowledge. It is important to note that Malwarebytes will run alongside antivirus software without conflicts.
- You can download download Malwarebytes from the below link.
MALWAREBYTES DOWNLOAD LINK (This link open a new page from where you can download “Malwarebytes”) - When Malwarebytes has finished downloading, double-click on the “mb3-setup-consumer” file to install Malwarebytes on your computer.
You may be presented with an User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
- When the Malwarebytes installation begins, you will see the Malwarebytes Setup Wizard which will guide you through the installation process.
To install Malwarebytes on your machine, keep following the prompts by clicking the “Next” button.
- Once installed, Malwarebytes will automatically start and update the antivirus database. To start a system scan you can click on the “Scan Now” button.
- Malwarebytes will now start scanning your computer for malicious programs.
This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
- When the scan has completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected.
To remove the malicious programs that Malwarebytes has found, click on the “Quarantine Selected” button.
- Malwarebytes will now quarantine all the malicious files and registry keys that it has found.
To complete the malware removal process, Malwarebytes may ask you to restart your computer.
When the malware removal process is complete, you can close Malwarebytes and continue with the rest of the instructions.
STEP 4: Double-check for malicious programs for HitmanPro
HitmanPro can find and remove malware, adware, bots, and other threats that even the best antivirus suite can oftentimes miss. HitmanPro is designed to run alongside your antivirus suite, firewall, and other security tools.
- You can download HitmanPro from the below link:
HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”) - When HitmanPro has finished downloading, double-click on the “hitmanpro” file to install this program on your computer.
You may be presented with an User Account Control pop-up asking if you want to allow HitmanPro to make changes to your device. If this happens, you should click “Yes” to continue with the installation.
- When the program starts you will be presented with the start screen as shown below. Now click on the Next button to continue with the scan process.
- HitmanPro will now begin to scan your computer for malware.
- When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove malware.
- Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
When the process is complete, you can close HitmanPro and continue with the rest of the instructions.
(OPTIONAL) STEP 5: Reset your browser to default settings
This step should be performed only if your issues have not been solved by the previous steps.
Google Chrome
- Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
- Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Advanced link (as seen in the below example).
- Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset settings button.
- A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
Internet Explorer
- Open Internet Explorer, click on the “gear icon” in the upper right part of your browser, then click again on Internet Options.
- In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
- In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
- When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now need to close your browser, and then you can open Internet Explorer again.
Mozilla Firefox
- In the upper-right corner of the Firefox window, click the Firefox menu button, then click on the “Help” button.
- From the Help menu, choose Troubleshooting Information.
If you’re unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting information page.
- Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
- To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
- Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Your PC should now be free of the Offer.alibaba.com adware. If you are still experiencing problems while trying to remove Offer.alibaba.com redirect from your web browser, please do one of the following:
- Run a system scan with Zemana AntiMalware
- Ask for help in our Malware Removal Assistance For Windows forum.