If your browser is constantly being redirected to sites that display a “Potential threats detected” notification, asking you to download an app to fix it, then it is possible that you have an potentially unwanted application installed on your device.
The bogus “Potential threats detected” alert is shown in such a way as to trick the user into thinking their computer has crashed or that a virus has been detected on the computer. It does this to try and scare the infected user into downloading unwanted apps on your device.
The “Potential threats detected” pop-up will have this message:
Potential threats detected!
Your Mac device has been infected by the latest unpatched malware. This virus is highly dangerous and can cause severe damage to your machine.
IMMEDIATE REMOVAL REQUIRED TO AVOID PERMANENT DAMAGE.
*This tool is free to download
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How to remove Potential threats detected Adware from Apple Mac OS (Guide)
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
To remove “Potential threats detected” Fake Alerts, follow these steps:
- STEP 1: Uninstall the malicious apps from macOS
- STEP 2: Remove the unwanted extensions from your Web Browser
- (OPTIONAL) STEP 3: Perform a system scan with Malwarebytes for Mac Free
This step is needed if the malicious “Potential threats detected” pop-ups will not allow you to close your browser.
- Press Command + Option + Escape simultaneously. This will open the open the Force Quit Applications window.
- Select Safari, Chrome, Firefox or any other browser in which your are seeing the Tech Support Scam – Call for Support ransomware notification.
- Click the button that says “Force Quit“. This will forcefully end your browser program, thus removing the Tech Support Scam – Call for Support browser hijacker.
If you cannot switch from the unresponsive app, press Command + Option + Shift + Esc for three seconds to force it to quit. This key combination tells macOS to force quit the frontmost app.Alternatively, if you are using Safari or any other browser, you can disconnect your Internet, then open the web browser, navigate from the malicious web page, then reconnect to the Internet.
STEP 1: Uninstall the malicious apps from macOS
In this first step, we will try to identify and remove any malicious apps that might be installed on your device. The bellow video will explain how to remove unwanted apps from your macOS.
Known malicious apps: MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.
STEP 2: Remove the unwanted extensions from your Web Browser
- From the Safari menu, select “Preferences“.
In the Safari Preferences window, click the “Extensions” tab. Find any unknown plugin, then click on the “Uninstall” button.
This infection can add more than one extension, it is recommended that you remove all unknown extensions from Safari.
Known malicious extensions: MacSaver, MacVX (and variants like MacVaX), MacCaptain, MacPriceCut, SaveOnMac, Mac Global Deals or MacDeals, MacSter, MacXcoupon, Shop Brain (or variants like SShoP Braaiin), PalMall, MacShop, MacSmart, News Ticker Remover, Shopper Helper Pro, Photo Zoom, Best YouTube Downloader, ArcadeYum, Extended protection, Video download helper, FlashFree or GoldenBoy.
- Next, select “Preferences“, go to the “General” tab and change the “Default Search Engine” to Google. Then, in the “General” tab, find the “Home Page” and change it to “google.com”.
- Click on Chrome’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled Settings.
- Chrome’s Settings should now be displayed in a new tab or window, depending on your configuration. Next, scroll to the bottom of the page and click on the Show advanced settings link (as seen in the below example).
- Chrome’s advanced Settings should now be displayed. Scroll down until the Reset browser settings section is visible, as shown in the example below. Next, click on the Reset browser settings button.
- A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue on with the reset process. To complete the restoration process, click on the Reset button.
- In the Firefox’s address bar type: about:support, then click on Enter.
- Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
- To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
- Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
(OPTIONAL) STEP 3: Perform a system scan with Malwarebytes for Mac Free
Malwarebytes for Mac quickly scans your Mac for malware and adware and then lets you remove it with just a few clicks.
This step should be performed only if your issues have not been solved by the previous steps.
- You can download Malwarebytes fro Mac Free from the below link:
MALWAREBYTES FOR MAC DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes for Mac”)
- Install Malwarebytes for Mac on your device, then click on the “Scan” button to perform a system check-up.
- When the scan has completed, click on the “Remove Selected Items” to remove all the malware that Malwarebytes has detected.