Beware Of Costco ‘Samsung QLED 8K Smart TV’ Email Scam
Written by: Stelian Pilici
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The Costco ‘Samsung QLED 8K Smart TV’ email scam is a phishing scam designed to steal personal and financial information from victims. This article will provide an in-depth look at how the scam works, how to spot and avoid it, what to do if you fall victim, and frequently asked questions.
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What is the Costco ‘Samsung QLED 8K Smart TV’ Email Scam?
The Samsung QLED 8K TV email scam pretends to be from Costco, claiming the recipient has been selected to receive a free Samsung QLED 8K Smart TV. The scam email contains Costco branding and graphics to appear legitimate.
The email states the recipient simply needs to complete a survey to claim their free TV. However, the survey is designed to steal personal and financial information. The scam takes advantage of people’s desire to get something for free.
How the Costco ‘Samsung QLED 8K Smart TV’ Scam Works
The scam starts with an unsolicited email sent to the victim’s inbox. The email is made to look like an official correspondence from Costco, featuring company logos and branding. The message congratulates the recipient, stating they have been selected to receive a free Samsung QLED 8K Smart TV.
To claim the supposed free TV, the email instructs the victim to complete a short survey. This survey asks for personal details like your name, address, phone number, and email address. It also requests credit card information, under the guise of needing to process a small shipping and handling fee.
Eager to claim their free prize, many recipients end up completing the survey and submitting their personal data. However, after handing over their information, victims never receive the promised free TV. The reason is because there was no TV being given away in the first place. The scam survey was just a way to illegally obtain people’s personal and financial details.
With the stolen information now in hand, the scammers either use it themselves for activities like identity theft or sell it on the black market. The victim usually doesn’t realize their data has been compromised until they notice fraudulent charges on their credit card statement or that some other form of identity theft has occurred. By then, it is too late and the scammers have already profited off their information.
The Costco Samsung TV scam takes advantage of consumer excitement over the prospect of getting a high-end 8K TV for free. But the reality is that these too-good-to-be-true offers are always a scam. Responding to unsolicited messages like this often ends up with criminals obtaining your private data. Being able to identify the red flags is key to avoiding falling victim.
How to Spot the Costco ‘Samsung QLED 8K Smart TV’ Email Scam
There are several red flags that can help identify this scam:
The email is unsolicited – you didn’t sign up for any Costco contest or promotion.
There are spelling and grammatical errors throughout the email.
The email address does not match an official Costco domain.
Hovering over links shows suspicious URLs unrelated to Costco.
Claims of free big ticket items like TVs are always suspicious.
High pressure tactics like “limited time offer” are used to get people to act quickly without thinking.
Strange payment requests for small fees via wire transfer or prepaid cards.
Poor image quality of logos and branding.
No phone number or physical address provided to contact them.
What to Do if You Get the Costco ‘Samsung QLED 8K Smart TV’ Scam Email
If you receive an email claiming you’ve won a free Samsung QLED 8K TV from Costco, here are important steps to take:
Do not click any links or open attachments in the email. These could contain malware.
Forward the scam email to phishing@costco.com so Costco can investigate it.
Report the scam email to your email provider’s abuse department.
Delete the scam email immediately.
If you already responded and entered personal information, contact your bank and credit card companies. Let them know your information was compromised and ask them to watch for suspicious activity.
Place a fraud alert on your credit reports with Equifax, Experian and TransUnion. This makes it harder for scammers to open new accounts in your name.
File a complaint with the Federal Trade Commission (FTC) and IC3.gov so authorities are aware of the scam.
What to Do if You Already Fell for the Costco ‘Samsung QLED 8K Smart TV’ Scam
If you already responded to the email and entered your personal or financial details, take these steps right away:
Contact your bank and credit card companies. Report any fraudulent charges or activity. Cancel compromised cards and request new ones.
Change passwords on all of your online accounts, especially financial accounts that use the same password as what you entered on the scam site. Make the new passwords strong and unique.
Place a 90 day initial fraud alert on your credit reports to help prevent identity theft.
Monitor all bank and credit card statements closely for any unauthorized charges. Report any suspicious activity immediately.
Consider signing up for identity theft protection services to help monitor for misuse of your personal information.
File a report with your local police department regarding the identity theft. Get a copy of the police report.
Submit an ID theft affidavit to the FTC at IdentityTheft.gov. This helps legally records the fraud.
Contact all three credit bureaus to put a freeze on your credit reports to block thieves from opening new accounts.
Be aware of future phishing attempts using your info. Ignore any calls or emails requesting personal info.
Is Your Device Infected? Check for Malware
If your device is running slowly or acting suspicious, it may be infected with malware. Malwarebytes Anti-Malware Free is a great option for scanning your device and detecting potential malware or viruses. The free version can efficiently check for and remove many common infections.
Malwarebytes can run on Windows, Mac, and Android devices. Depending on which operating system is installed on the device you’re trying to run a Malwarebytes scan, please click on the tab below and follow the displayed steps.
Malwarebytes For WindowsMalwarebytes For MacMalwarebytes For Android
Scan your computer with Malwarebytes for Windows to remove malware
Malwarebytes is one of the most popular and most used anti-malware software for Windows, and for good reasons. It is able to destroy many types of malware that other software tends to miss, without costing you absolutely nothing. When it comes to cleaning up an infected device, Malwarebytes has always been free and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Windows.
You can download Malwarebytes by clicking the link below.
When Malwarebytes has finished downloading, double-click on the MBSetup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
You may be presented with a User Account Control pop-up asking if you want to allow Malwarebytes to make changes to your device. If this happens, you should click “Yes” to continue with the Malwarebytes installation.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes setup wizard which will guide you through the installation process. The Malwarebytes installer will first ask you what type of computer are you installing this program on, click either Personal Computer or Work Computer.
On the next screen, click “Install” to install Malwarebytes on your computer.
When your Malwarebytes installation completes, the program opens the Welcome to Malwarebytes screen.
Click on “Scan”.
Malwarebytes is now installed on your computer, to start a scan click on the “Scan” button. Malwarebytes will automatically update the antivirus database and start scanning your computer for malicious programs.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now scan your computer for browser hijackers and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the Malwarebytes scan is finished scanning it will show a screen that displays any malware, adware, or potentially unwanted programs that it has detected. To remove the adware and other malicious programs that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files and registry keys that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your computer should now be free of trojans, adware, browser hijackers, and other malware.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Scan your computer with Malwarebytes for Mac to remove malware
Malwarebytes for Mac is an on-demand scanner that can destroy many types of malware that other software tends to miss without costing you absolutely anything. When it comes to cleaning up an infected device, Malwarebytes has always been free, and we recommend it as an essential tool in the fight against malware.
Download Malwarebytes for Mac.
You can download Malwarebytes for Mac by clicking the link below.
When Malwarebytes has finished downloading, double-click on the setup file to install Malwarebytes on your computer. In most cases, downloaded files are saved to the Downloads folder.
Follow the on-screen prompts to install Malwarebytes.
When the Malwarebytes installation begins, you will see the Malwarebytes for Mac Installer which will guide you through the installation process. Click “Continue“, then keep following the prompts to continue with the installation process.
When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen. Click the “Get started” button.
Select “Personal Computer” or “Work Computer”.
The Malwarebytes Welcome screen will first ask you what type of computer are you installing this program, click either Personal Computer or Work Computer.
Click on “Scan”.
To scan your computer with Malwarebytes, click on the “Scan” button. Malwarebytes for Mac will automatically update the antivirus database and start scanning your computer for malware.
Wait for the Malwarebytes scan to complete.
Malwarebytes will scan your computer for adware, browser hijackers, and other malicious programs. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Quarantine”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes has detected. To remove the malware that Malwarebytes has found, click on the “Quarantine” button.
Restart computer.
Malwarebytes will now remove all the malicious files that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your computer.
Your Mac should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan your phone with Malwarebytes for Android to remove malware
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
Your phone should now be free of adware, browser hijackers, and other malware.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Nothing will happen if you try to claim the free TV, because it does not exist. The claim form is only there to steal your personal and financial details. No TV will ever be sent.
Could this email really be from Costco?
No, this is a scam email and is not associated with Costco in any way. The scammers fake the Costco branding to appear legitimate.
Is this type of scam illegal?
Yes, phishing scams are illegal. Scammers can face fines or jail time if caught and convicted.
What do scammers do with my information?
Scammers use your personal info for activities like opening fraudulent credit cards or bank accounts in your name or selling your details on the dark web.
Can I get my money back if I paid them?
If you paid via credit card, you can request a chargeback from your credit card company to potentially get the money returned. If you paid another way, it is unlikely you will get the money back.
How did scammers get my email address?
Scammers buy or steal email address lists on the black market. They also use bots to scrape addresses online. Protecting your email address is important.
Could clicking links in the email infect my computer?
Yes, phishing scams frequently contain malware in links or attachments, hoping victims will click and infect their device. Never click on links or downloads in suspicious emails.
Is there anyway to stop these kinds of scams?
These scams may never stop entirely, but being aware of red flags and smart computing habits significantly reduces your risk of falling victim. Never let your guard down with unsolicited messages.
Final Thoughts
The Costco Samsung TV scam is designed to steal consumers’ personal and financial information by capitalizing on people’s desire for free tech products. Being able to recognize phishing scams is crucial. If you receive a suspicious offer, delete it immediately rather than engaging. If you did provide info, take steps quickly to prevent identity theft. Share awareness of these scams with family and friends to help protect them.
How to Stay Safe Online
Here are 10 basic security tips to help you avoid malware and protect your device:
Use a good antivirus and keep it up-to-date.
It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.
Keep software and operating systems up-to-date.
Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.
Be careful when installing programs and apps.
Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."
Install an ad blocker.
Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.
Be careful what you download.
A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.
Be alert for people trying to trick you.
Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.
Back up your data.
Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.
Choose strong passwords.
Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.
Be careful where you click.
Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.
Don't use pirated software.
Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.
To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.
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Meet Stelian Pilici
Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.
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