Removal guide Scam Alerts

Remove Live Security Platinum (TUTORIAL)

By Stelian6 min read311comments

If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

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Live Security Platinum Images

Below you can see some images of Live Security Platinum.
[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

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Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

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  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    Download RegistryFix.regOpens the download page in a new tab.
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    Download RKillYour download starts right away.
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    Download MalwarebytesFree official installer. Your download starts right away.
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

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311 comments

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Discussion

  1. Maria

    Thank you Stelian, you saved my day, all my work was in the PC and I thought it was all over :(
    It is now completely fixed, God bless you.

    ReplyReport
  3. Dan W

    This worked beautifully!!!! One big problem, however. Since using this process, Windows update no longer works. When I go to the update center in Control Panel, I get a red X and a prompt to check for updates. When I click on said prompt I get a dialogue stating that “the update service is not running, you may need to restart”. Obviously that doesn’t work, so another forum suggests using SERVICES.MSC to find and modify the services named “Background Intelligent Transfer Service” and “Windows Update”. Neither of these services appear on the list. I’ve checked multiple forums and found mostly similar suggestions, none of which seem to work. Another much smaller but mildly annoying issue is that my desktop icons will now left-align at every restart. I’m not sure if that’s related or not. If you think my current symptoms could be related to the programs used to axe Live Security Platinum, please let me know if you can think of any solutions. It would really make my day(again)!

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Dan W

      Hello,
      Lets try to fix this.
      First run a scan with RogueKiller:

      1. Please download the latest official version of RogueKiller.
        ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
        RogueKiller scanning
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
        Remove File Recovery virus infection with RogueKiller
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
        Remove residual damage

      Next,you’ll need to run a File System Check and Disk Check.
      To do this , download Windows Repair All In One and install this utility.
      Then go to Step 2 (Check File System) and click on “DO IT”, after this step is done, go to Step 3 (System File Check) and again click on “DO IT”.
      NEXT,go to the last Startup Repairs tab and click the Start button (bottom right)
      Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

      1. Click Unselect All
      2. Put a checkmark in the following items:
        • Repair Hosts File
        • Repair WMI
        • Remove Temp Files
        • Repair Windows Updates
        • Repair Windows Firewall
        • Remove Policies Set By Infections
        • Set Window Services To Default Startup

        Note: Leave everything else unchecked

      3. Put a checkmark in Restart System When Finished
      4. Now click the Start button (bottom right)

      Let me know everything goes…:D

      ReplyReport
      1. Justin Dolan

        In reply to Stelian Pilici

        I had the same problems as the person above. I used the Rogue Killer and Windows Repair AIO as you said, which did fix the Windows Updates, but still getting errors when trying to install those updates. Also, Windows Firewall still isn’t working. When trying to turn it on I get a window pop up and it says, “Windows Firewall can’t change some of the settings. Error code 0x8007042c” When trying to install the Windows Updates the error code is 80246008.

        Thanks for all the help, the tutorial on removing that Live Security Platinum was awesome! I was trying to figure it out all night until I stumbled across this page.

        Report
        1. Justin Dolan

          In reply to Justin Dolan

          Also, I just noticed my AVG isn’t scanning or updating anymore after getting this virus. It just doesn’t do anything. Upon checking the scan logs I see the message as follows:

          “Whole computer scan”;”7/28/2012, 4:02 AM”;”The scan log is corrupted (scan has not finished properly)”

          Report
    View all 9 replies
  4. xamyx

    thank you so much i cant thank you anougth, your my hero :) thanks huni xxxxxxxx

    ReplyReport
  5. Teddy

    Hi, thank you for your tips, I entered the serial you gave me and installed avg antivirus that god rid of the shitty Live security platinum shitty virus

    ReplyReport
  6. Hamed

    Thanks for the tips… I am a PhD student with all my life on my laptop and only a month away from defense!!! I can’t lose my laptop now!
    I am stuck at step 4, as I seem not to be able to run RKill. I tried all the renamed versions as well, but when I double click on it, nothing happens… Help me please :(

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Hamed

      Hello,
      Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      2.Please perform a scan with HitmanPro as seen on the guide.

      3.Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish
      ReplyReport
  7. Martin Beaton

    Stelian, I would make love to you all night and day, if I was that way inclined. I thought my laptop was finished. I sat in the corner and wept for its possessed soul. By a remarkable stroke of luck I found this guide, followed it step-by-step and Voila! The malware has vanished. I couldn’t be happier. Send me your address so I can send you some cake and my worn underwear. You’ll need to, er… send me your credit card details first.

    ReplyReport
  8. Brandon

    Yes thank you very much for the activation key. it allowed me to send one of the nastiest ignorant hatefull messages i have ever written in my lifetime that i can surely hope reaches the software developer whoever gave us this key thank you very much you are a beautiful soul and should feel great about yourself.

    ReplyReport
    1. Victoria

      In reply to Brandon

      Thank you so much Stelian! Your step-by-step guide was very helpful God bless you.
      Another problem I’m facing now is, after the removal of the Live Security Platinum, my Internet explorer and Firefox browsers are unable to connect to the internet, and it has also disabled my windows firewall and will not allow me to switch it on.

      Please help me!!

      ReplyReport
      1. Stelian PiliciTeam

        In reply to Victoria

        Hello,
        If you have a USB disk then download and copy the Combofix utility on it and then copy/paste on the infected computer.. then run it as you see in the below instructions:
        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

        Waiting for your reply to tell if you have a working internet connection or not… :P

        Report
        1. Victoria

          In reply to Stelian Pilici

          Hi, I have downloaded the Combo fix as per your instruction. I don’t have any firewall running, but I have Ad Aware Antivirus with Antispyware, I have unchecked everything I could from the window start up menu and I’ve also turned off the real time protection, but I cannot turn off the green shield button and Combo fix is detecting it as real time scanner still active. What shall I do please, how do I turn it off?

          Thanks for your help.

          Report
    View all 10 replies
  9. Kouson Arc

    Thank you so much. I thought that I was going to have to buy a new computer or a Mac.

    ReplyReport
  11. Clay

    Thank you so much for the information you have provided, my work computer was down with this virus, i thought i lost all my financial records and everything on QuickBooks, i couldnt even run payroll, and my computer wouldnt boot into normal mode. This fixed everything, thank you again for saving me lots of time, frustation, and money.

    ReplyReport
  13. Rojan

    The Live Security Platinum is still responding in my computer. Can you please give me some more advice.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Rojan

      Can you please run a scan with Combofix:
      STEP 1 : Run a scan with Combofix

      Download ComboFix from one of the following locations:

      COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
      COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

      VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      • Close any open browsers.
      • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
        ———————————————————–

        • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
        • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
          ———————————————————–
        • Close any open browsers.
        • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
        • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
        • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

        ———————————————————–

       

      1. Double click on ComboFix.exe & follow the prompts.
      2. Accept the disclaimer and allow to update if it asks
      3. When finished, it shall produce a log for you.

      Notes:

      1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
      2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
      3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

      STEP 2: Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish
      ReplyReport
  14. Danielle

    Help! When I try to run Registry Editor, I get an error that says, “Cannot import C:\……registryfix.reg: Not all data was successfully written to the registry. Some keys are open by the system or other processes.” What do I do?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Danielle

      Can you please use the activation code: AA39754E-715219CE and then try again to merge this file.
      Waiting for your reply to tell me if it worked or not.

      ReplyReport
  15. Tom

    thanks for the phenomenal help
    can’t really tell you how much I appreciated this blog nor how much it has helped me!

    ReplyReport
    1. Eng. Tomasz Pelczar

      In reply to Tom

      The same big thanks, I had thought to check “self advertised” program and without Your help I had to stay on my second operating system Linux Ubuntu or re-install operating system, over 90 $ for not essential help, I had in the background the soft Kaspersky software, I had made mistake within installation, thanks of the very good document and help …

      ReplyReport
  16. Sarah

    Thank you so much for this tutorial!!!

    I was completely stuck and these instructions are very clear and easy to follow.

    You’re a life saver, thank you!

    ReplyReport
  17. Allie

    Thank you so much for posting all this information, Stelian. My Daughter’s computer was infested with this horrible virus and I managed to fix it following your very clear instructions. I am very, very grateful.
    Thanks again!
    Allie

    ReplyReport
  18. Tatiana

    I had the virus and this guide helped me through everything, thank you so much, but I do have a question. It seems that the original source of the virus was installed 3 months prior to it doing anything, so it was just laying dormant until I came across some weird looking files and attempted to delete them; that’s when the virus unleashed. I’ve gotten viruses like this one before in other PC’s, but is that normal, for a virus to just lay dormant? :O That’s never happened to me before; usually as soon as I get it, it attacks.

    ReplyReport
  20. Elizabeth Ann

    I love you. No really. I do. What a PITA this was today when all the sudden my very existence was brought to a screeching halt with this stupid virus. Thank you SO much for the easy to follow, step by step instructions as I am a blonde and if you didn’t, I would be crying to my IT team at work begging them to fix it and would have probably gotten talked into having to make them ALL dinner. I think I know how I got it :0( meh. Last week I downloaded a “free tv” toolbar that was awesome for the one freaking show I watched. Word to wize, Don’t be a cheap fool.

    ReplyReport

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Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

61,114 articlesWriting since 2011
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