Removal guide Scam Alerts

Remove Live Security Platinum (TUTORIAL)

By Stelian6 min read311comments

If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

Advertisements

Live Security Platinum Images

Below you can see some images of Live Security Platinum.
[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Advertisements

Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Advertisements
  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    Download RegistryFix.regOpens the download page in a new tab.
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    Download RKillYour download starts right away.
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    Download MalwarebytesFree official installer. Your download starts right away.
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    Download HitmanProOfficial Sophos download. Free scan, free 30-day trial to remove threats.
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

Advertisements

Finish the cleanup. Keep protection on.

Follow the removal steps above, then consider ongoing protection against malicious software and unwanted advertising.

Affiliate links We may earn a commission if you buy through these links, at no extra cost to you. How we’re funded

MalwarebytesSCAM & MALWARE PROTECTION

Go beyond a one-time scan.

Malwarebytes can detect and remove malware and unwanted programs. Premium Security adds real-time protection against new threats.

  • Scam Guard for suspicious messages
  • Real-time malware protection with Premium
Explore MalwarebytesExplore features on the official website
AdGuardAD & TRACKER BLOCKING

Reduce unwanted ads and redirects.

AdGuard filters ads and trackers while you browse. It can help reduce exposure to advertising that sends you to unwanted pages.

  • Blocks intrusive ads and pop-ups
  • Filters trackers while you browse
Explore AdGuardExplore features on the official website

Features vary by device and plan. These tools add protection; they do not guarantee that a website or offer is trustworthy.

Join the discussion

311 comments

Share your experience or ask a question about this article.

Your email stays private. Comments are reviewed before publishing.

Discussion

  1. Shelly

    Thanks much. I’m not a techie by any means. Your instructions are simple and easy to follow. Just finished and everything seems to be good – posted a link on Facebook for others to find you, just in case.

    ReplyReport
  2. Adrian Stefanik

    That’s me once again…

    I am having now problems with Windows 7.
    After I restarted the system all my icons move to one side of the screen (I have made the groups). It is irritating me.
    But the second is – I cannot turn on my Firewall!! This is really bad…
    I get an error: 0x80070424…

    I will search tomorrow, I will try to fix those two. But I think there is more , my system is not revovered completely… Very bad.

    I wish you a nive evening.

    Bye!

    // Adrian Stefanik

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Adrian Stefanik

      Download Windows Repair by Tweaking.com to your desktop.  Use the direct download link for the Portable version of Windows Repair by Tweaking.com

      1. Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com – Windows Repair folder to your desktop.
      2. Now open this folder and double-click Repair_Windows.exe.
      3. Click the Start Repairs tab on the far right.
      4. Click the Start button (bottom right)
        Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
      5. Click Unselect All
      6. Put a checkmark in the following items:
        • Repair Windows Firewall
        • Repair Hosts File
        • Repair Temp Files
        • Remove Policies Set By Infections
        • Set Windows Services To Default Startup

        Note: Leave everything else unchecked

      7. Put a checkmark in Restart System When Finished
      8. Now click the Start button (bottom right)
      ReplyReport
      1. Adrian Stefanik

        In reply to Stelian Pilici

        Goodmornig Stelian,

        Thank you for your hint, I followed the instructions, but those two problems are not solved. I still cannot switch on my Firewall and the icons on the desktop do not want to stay on their places…

        Firewall is a bigger issue I think.
        I cannot just switch on the Firewall in Window 7, what I see is only:
        “Use recommended settings” – translated from Dutch, I have Dutch Windows. I can say “Use those recommended” and I see “Windows Firewall cannot change all the changes” , error 0x8007042c.

        You helped me a lot so you do not have to help me on this , in worst case I will reinstall my Windows, but maybe you can learn something on my example (that would be kind of reward for your engagement).

        Best regards,

        // Adrian S.

        Report
    View all 12 replies
  3. Adrian Stefanik

    Hallo Stelian,

    Thanks a lot!!! It seems to be removed, but I see that Live Security Platinum application is still present on my disc, in C:\ProgramData\B7E8…..367
    ProgramData is hidden folder, i had to change an folder option to see it.
    I am going to remove it now (whole folder B7E8…..367 ).
    Removed…. I am restarting my PC now….
    Two strange thing as far… My Windows Security Essentials does not work (says that it is not an installed service when I try to scan, I cannot change the settings ) and in Start menu when I type a word Live, the Live Security Platinum is found with it’s location ::\ProgramData\B7E8…..367 , bus folder B7E8…..367 does not exist anymore!

    Greetings and thanks again!

    // Adrian Stefanik

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Adrian Stefanik

      Hello,
      Please run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish
      ReplyReport
  4. Tom Yovicich

    This Live Security malware…..I am running Norton Internet Security full system scan right now. Will that do anything to remove this malware or must i do your above fix procedure (like I’m paying Symantec for…what?)

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Tom Yovicich

      Let the Norton Full System scan complete….The heuristic engine might detect the malicious files….
      Next,run a scan with Malwarebytes and HitmanPro as seen on the guide. :)

      ReplyReport
      1. Tom Yovicich

        In reply to Stelian Pilici

        So kind of you to so promptly respond–kudos! Not familiar with Malwarebytes or HitmanPro. Are these sites with (hopefully) free software downloads to proceed?

        Report
    2. Andrew

      In reply to Tom Yovicich

      I cannot get RKill to install. I get an Installation Failed message and the log does not indicate that a single process was killed. I downloaded alternately named versions fo RKill but that did not work. What’s next?

      –Andy

      ReplyReport
    View all 7 replies
  5. Adrian Stefanik

    Hallo Stelian,

    As far it is going good, I am now performing the scan with HitmanPro.
    The scan with Malwarebytes Anti-Malware FREE went good but after that I could still see the Live Security Platinium application icon in Start menu.

    I will try to remove all manually if it will not disappear after the action of Hitman.

    Greetings

    // Adrian Stefanik

    ReplyReport
    1. Stelian PiliciTeam

      In reply to Adrian Stefanik

      If HitmanPro will detect any infections, make sure that they aren’t false possitive or compromised critical system files before removing them!:)
      As far as the left over icon..yo can just go ahead and delete it.

      ReplyReport
  6. Adrian Stefanik

    Hi Stelian,

    I am just following your procedure on my second laptop that has been just infected. And I am praying in the same time…
    I’ll let you know if it works…
    Who makes such shit-stupid-software? Stupid Live Security Platinum… I have never experienced any infection like that before.

    Greetings,

    // Adrian Stefanik

    ReplyReport
  7. doug kercher

    Hi, Thanks for your help. I also cant connect to internet in safe mode. I tried normal mode as you instructed to download Hitman but the malware takes over before i can get onto my browser.
    Any ideas please, thanks doug
    ps the people who come up with this stuff need putting away.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to doug kercher

      I have just added a serial key… Use that so the rogue antivirus won’t bother you :) _ then follow the guide.
      Serial Key: AA39754E-715219CE
      If it doesn’t work… reply back and we’ll go from there!

      ReplyReport
  9. Adrian Marin

    Thanks Stelian!Got this virus from an email attachment, your guide saved my PC.

    ReplyReport
  11. Antonia

    My Dell has been infected with Live Security Platinum, bringing in its train (apparently) Symantec Proxy Email Virus. I followed all the steps above without problems, and threats or traces were removed at each point. After the Emsisoft scan finished, I rebooted, but now am unable to get past the Welcome page. When I click my user icon, the Windows XP just closes down. I have tried opening in Safe Mode, with the same result. Can you advise? I have not yet been able to check whether the viruses have gone or not – and maybe I have a new one, now!

    ReplyReport
  12. clint

    Thanks for that, it all worked except at the very end it didnt come up with the activate free licsense option on hit man pro.

    ReplyReport
    1. Stelian PiliciTeam

      In reply to clint

      I’ll comment to the HitmanPro developers for analysis… In the mean time , you can perform a scan with Emsisoft Anti-Malware…
      Perform a system scan with Emsisoft Anti-Malware:

      1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
        [Image: ekk1.png]
      3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
        [Image: ekk2.png]
      4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

        [Image: ekk3.png]

        [Image: ekk4.png]

      5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

        [Image: ekk5.png]

      6. Select “Smart scan” and click-on the below “SCAN” button.

        [Image: ekk6.png]

      7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

        [Image: ekk7.png]

      8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
        Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
        [Image: ekk8.png]
      9. Emsisoft Emergency Kit will now start removing the malicious files.
        If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.
      ReplyReport
  13. MeganW

    PLEASE HELP!!!! I am a technologically challenged teacher and have attempted to do all the things you have suggested but nothing will download and it refuses to allow me on the internet in “safe mode with netoworking”. It keeps telling me my current security settings won’t allow me to download the programmes you’ve suggested! I am at my wits end! I desperately need to do work and can not get rid of this malware!!!! :( :(

    ReplyReport
    1. Stelian PiliciTeam

      In reply to MeganW

      Please follow the below instructions:
      STEP 1 : While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove all the detected threats.

      STEP 2: Download/Run Rkill and then run a scan with Malwarebytes.
      1.Download any re-named version of Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2.Next,please perform a scan with Malwarebytes as seen on the guide.

      STEP3 : Perform a system scan with Emsisoft Anti-Malware:

      1. Please download the latest official version of Emsisoft Emergency Kit : http://www.emsisoft.de/en/software/eek/
      2. After the download process will finish , you’ll need to unpack EmsisoftEmergencyKit.zip
        [Image: ekk1.png]
      3. Open the Emsisoft Emergency Kit Folder and double click EmergencyKitScanner.bat
        [Image: ekk2.png]
      4. A pop-up will prompt you to update Emsisoft Emergency Kit , please click the “Yes” button.

        [Image: ekk3.png]

        [Image: ekk4.png]

      5. After the Update process has completed , put the mouse cursor over the “Menu” tab on the left and click-on “Scan PC”.

        [Image: ekk5.png]

      6. Select “Smart scan” and click-on the below “SCAN” button.

        [Image: ekk6.png]

      7. Emsisoft Emergency Kit will now start scanning your computer for malicious files as shown below.

        [Image: ekk7.png]

      8. When the scan will be completed , you will be presented with a screen showing you the malware infections that Emsisoft Emergency Kit has detected.Please note that the infections found may be different than what is shown in the image.
        Make sure that everything is Checked (ticked) and click on the ‘Quarantine selected objects’ button.
        [Image: ekk8.png]
      9. Emsisoft Emergency Kit will now start removing the malicious files.
        If during the removal process Emsisoft will display a message stating that it needs to reboot, please allow this request.
      ReplyReport
    2. MeganW

      In reply to MeganW

      Thank you, but it still comes up with “your current security settings will not allow you to perform this function” every time I try download HitManPro. It will not let me watch the tutorial on YouTube at all. :( What else can I do?!?!?!?!

      ReplyReport
      1. Stelian PiliciTeam

        In reply to MeganW

        1.Run the below registry fix!

        A.Copy all the text in bold below and paste to Notepad/Text Document

        Windows Registry Editor Version 5.00

        [-HKEY_CLASSES_ROOT\.exe\shell]

        [-HKEY_CLASSES_ROOT\.exe\DefaultIcon]

        [HKEY_CLASSES_ROOT\.exe]
        @=”exefile”

        [HKEY_CLASSES_ROOT\exefile]
        “Content Type”=-

        [HKEY_CLASSES_ROOT\exefile\shell\open\command]
        @=”\”%1\” %*”
        “IsolatedCommand”=-

        [HKEY_CLASSES_ROOT\exefile\shell\runas\command]
        “IsolatedCommand”=-

        [HKEY_CLASSES_ROOT\.bat]
        @=”batfile”

        [HKEY_CLASSES_ROOT\batfile\shell\open\command]
        @=”\”%1\” %*”

        [-HKEY_CURRENT_USER\SOFTWARE\Classes\.exe]

        [-HKEY_CURRENT_USER\Software\Classes\exefile]

        [-HKEY_CLASSES_ROOT\secfile]

        [-HKEY_CURRENT_USER\Software\Classes\secfile]

        [-HKEY_CLASSES_ROOT\pezfile]

        [-HKEY_CURRENT_USER\Software\Classes\pezfile]

        [-HKEY_CLASSES_ROOT\sezfile]

        [-HKEY_CURRENT_USER\Software\Classes\sezfile]

        [-HKEY_CLASSES_ROOT\ah]

        [-HKEY_CURRENT_USER\Software\Classes\ah]

        [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command]
        @=”firefox.exe”

        [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command]
        @=”firefox.exe”

        [HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command]
        @=”iexplore.exe”

        B.THIS IS VERY IMPORTANT! Save file as fix.reg to your Desktop. NOTE: (Save as type: All files)

        C. Double-click on fix.reg file to run it. Click “Yes” for Registry Editor prompt window. Then click OK.

        NEXT,

        1.Download any re-named version of Rkill (direct download links bellow):
        http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
        http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
        http://download.bleepingcomputer.com/grinler/rkill.scr

        2.Next,please perform a scan with Malwarebytes as seen on the guide.

        3. : Perform a system scan with Emsisoft Anti-Malware as seen on my previous reply!

        Report
  14. tfraz

    I have attempted to follow your instructions but the virus keeps blocking all attempts to open any of the downloads to fix the problem
    Is there something else I can try?

    ReplyReport
    1. Stelian PiliciTeam

      In reply to tfraz

      OPTION 1 : While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove all the detected threats.
      VERY IMPORTANT!: When HitmanPro will detect the infections, make sure that they aren’t false possitive or compromised critical system files before removing them!I’m saying this because usually when you can’t connect to the internet while in Safe Mode with Networking could mean that you have other infections besides this Smart HDD Rogue.
      4.Run Rkill and then a scan with Malwarebytes.

      OPTION 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes.
      1.Download any re-named version of Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2.Next,please perform a scan with Malwarebytes as seen on the guide and then a scan with HitmanPro.

      Let me know , how everything goes!

      ReplyReport
  15. Emma

    Thank you so much! That dumb virus was really annoying me, and this helped alot!

    ReplyReport
  16. arjun

    i can not connect to the internet while in network safe mode…. plz help me

    ReplyReport
    1. Stelian PiliciTeam

      In reply to arjun

      OPTION 1 : While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove all the detected threats.
      VERY IMPORTANT!: When HitmanPro will detect the infections, make sure that they aren’t false possitive or compromised critical system files before removing them!I’m saying this because usually when you can’t connect to the internet while in Safe Mode with Networking could mean that you have other infections besides this Smart HDD Rogue.
      4.Run Rkill and then a scan with Malwarebytes.

      OPTION 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes.
      1.Download any re-named version of Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2.Next,please perform a scan with Malwarebytes as seen on the guide and then a scan with HitmanPro.

      Let me know , how everything goes!

      ReplyReport
  17. juanjo

    much easier. Trash your computer with windows and buy a new one with linux, mac osx or something better. You would do a favor to the rest of the world.

    ReplyReport
  18. ljp

    so far seems to have worked perfectly – thanks so much for making this fix publicly available and best of all free

    ReplyReport

Report a comment

Reports are private and reviewed by a moderator.

Written by

Stelian

Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.

61,114 articlesWriting since 2011
More from Stelian →

MalwareTips community · since 2009

Stuck on a step? 75,000+ members can help you for free.

Post your question on the forum and our volunteer malware removal experts will walk you through it, step by step.

75K+members
999K+forum messages
100K+forum topics
17+years online
Get free malware removal helpJoin the forum →

Previous

Remove Windows Secure Web Patch (Uninstall Guide)

Next

Remove Windows Maintenance Guard virus (Uninstall Guide)

Share