How To Remove Live Security Platinum (Uninstall Guide)

Live Security Platinum is a malicious program,which is displaying bogus security alerts in an attempt to trick you into buying this fake security product.
We strongly advise you to follow our Live Security Platinum removal guide and ignore any alerts that this malicious software might generate.
Under no circumstance should you buy this rogue security software as this could lead to identity theft,and if you have, you should contact your credit card company and dispute the charge stating that the program is a scam and a computer virus.

If your computer is infected with Live Security Platinum,then you are seeing this images:

[Image: Live Security Platinum virus]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
Live Security Platinum license key: AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon (Tools for Internet Explorer 8 users) ,then select Internet Options.
Go to the tab Connections.At the bottom, click on LAN settings.
Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.

STEP 4: Run RKill to terminate known malware processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.

IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

Download the latest official version of Malwarebytes Anti-Malware FREE.
MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
When the scan is finished a message box will appear, click OK to continue.
You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
HITMANPRO DOWNLOAD LINK (This link will open a download page in a new window from where you can download HitmanPro)
Double click on the previously downloaded fileto start the HitmanPro installation.

IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
Click on Next to install HitmanPro on your system.
The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
HitmanPro will start scanning your system for malicious files as seen in the image below.
Once the scan is complete,you’ll see a screen which will display all the malicious files that the program has found.Click on Next to remove this malicious files.
Click Activate free license to start the free 30 days trial and remove the malicious files.
HitmanPro will now start removing the infected objects.If this program will ask you to restart your computer,please allow this request.

STEP 7: Remove any left over malicious registry keys and files

Live Security Platinum has sadded some malicious registry keys to your Windows installation , to remove this malicious changes we need to run a scan with RogueKiller

Please download the latest official version of RogueKiller.
ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
After the scan has completed, press the Delete button to remove any malicious registry keys.
Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.

If you are still experiencing problems while trying to remove Live Security Platinum from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

Stop and verify before you click, log in, download, or pay.

Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.

Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.

Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.

Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.

Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.

Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.

Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).

Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.

Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.

Move quickly. Speed matters for disputes, account recovery, and limiting damage.
- Stop payments and contact: do not send more money or respond to the scammer.
- Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
- Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
- Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
- Scan your device: remove suspicious apps or extensions, then run a full malware scan.
- Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
- Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

128 thoughts on “How to remove Live Security Platinum (Uninstall Guide)”

Nicholas

December 7, 2012 at 23:11

Took several tries….computer did NOT want to start in safe mode nor download some of the links…..but finally got through every step! THANK YOU SO MUCH FOR THIS!!!
BTA

October 6, 2012 at 05:25

THANKS!
kat

October 4, 2012 at 11:36

hi thanks for the info, i followed all the steps and computer pretty much back to normal. apart from one thing, when my mum goes into her email it shuts down, i thought viruses like this steals info so am afraid it still might be infecting some part. or would this be unrelated?
my email seems fine
- Stelian Pilici
  
  October 4, 2012 at 11:52
  Hello Kat,
  It doesn’t look like its LSP,however you can try to reinstall your browser and see if this will fix your problem.
  NEXT,please follow a scan with the following tools:
  1.Run a scan with Kaspersky Virus Removal Tool
  Click here to download the Kaspersky Virus Removal Tool.
  1. Save it to your desktop.
  2. Double click the setup file to run it.
  3. Follow the onscreen prompts until it is installed
  4. Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    
    System Memory
    
    Hidden startup objects
    
    Disk boot sectors
    
    Local Disk (C:)
    
    Also any other drives (Removable that you may have)
  5. Then click on Actions on the left hand side
  6. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
  7. Click on Automatic Scan
  8. Now click the Start Scanning button, to run the scan
  9. After the scan is complete, close the program
  2.Run a scan with Eset Online Scanner.
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
Badoi Lucian

October 3, 2012 at 17:01

Do this steps work for Directdownloader virus?
- Stelian Pilici
  
  October 4, 2012 at 11:59
  
  Hello,
  Yes Lucia,do ahead and follow this guide.
Niranjan

October 1, 2012 at 08:15

Below are my Rkill logs:

Log 1: – —
- Stelian Pilici
  
  October 2, 2012 at 18:08
  Hello,
  You do have a ZeroAccess rootkit infection on this computer.Lets fix it.
  
  Can you please run a scan with Combofix, ESET online scanner and post the logs here so that I can get an idea on what’s going on:
  STEP 1 : Run a scan with Combofix
  Download ComboFix from one of the following locations:
  COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
  COMBOFIX DOWNLOAD LINK #2 (This link will automatically download Combofix on your computer)
  VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop
  - Close any open browsers.
  - Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
  - WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  - Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  - If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
  1. Double click on ComboFix.exe & follow the prompts.
  2. Accept the disclaimer and allow to update if it asks
  3. When finished, it shall produce a log for you.
  Notes:
  1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
  2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
  3. If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.
  STEP 2: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  NEXT,please run a scan with HitmanPro and RogueKiller as seen on the guide.
  Waiting for your reply to tell me if your machine is ok and the logs.
  - Niranjan
    
    October 5, 2012 at 10:01
    
    Thanks a lot for your help. Followed all the steps and removed Zero access. Now my machine is back to normal. Thanks again!!!
  - Stelian Pilici
    
    October 5, 2012 at 13:48
    :D
    Unless you are having other problems, it is time to do the final steps.
    
    Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
    
    In the Run box, type in ComboFix /Uninstall (Notice the space between the “x” and “/”) then click OK
    
    Follow the prompts on the screen
    
    A message should appear confirming that ComboFix was uninstall
    
    Delete the following folders: (If they exist)
    C:\ComboFix
    C:\Qoobox
    
    Enjoy your Malware FREE computer!:D
Niranjan

October 1, 2012 at 07:52

Stelian,

I followed step by step guide and everything was nice until I run RogueKiller. While installing, I got warning message saying it may harm my machine.

But still I run the program. After the scan completed, I saw this warning flashing above the scan results – ZERO Access.
I press the delete button to remove scan results and then press shortcutfix.

Later my IE9 pop up with page taking about ZeroAccess. Here is the link
tigzyrk.blogspot/2011/09/rootkit-zeroaccess-max

Can you please help me to understand on this problem? My machine runs Win7, 32bit.
Colin

September 27, 2012 at 22:59

I posted a comment on 21 Sep which has been removed. I got rid of the horrible “live security platinum trojan” merely by going back to a restore point before the infection. Worked fine. No need for all the complication listed here. Can’t see why you don’t want people to know this?
Whatever, thanks for all your work, sterling stuff.
- Stelian Pilici
  
  October 2, 2012 at 18:19
  
  Hello Colin,
  System restore does not work in many cases because this infection will come bundled with a ZeroAccess rootkit. I’m glad to here that this worked for you,still I would suggest that you download and run a scan with this 3 tools just to make a check.
  Stay safe and thank you for the comment.
Mai Lai

September 25, 2012 at 14:32

Just many many many many…..thanks!
Ruta

September 23, 2012 at 17:28

Thank you so much!!!! just removed it!!!! you are amazing! The only problem that i have now,is that i cannot transfer photos from camera via memory card or via cable.It says: CommonUtillity is missing.? I had the same problem before and i thoutgh it was because of the ” live secutity platinum”,but since i removed it,the problem still reapears.Please if you could help me i would very grateful
- Stelian Pilici
  
  September 25, 2012 at 05:30
  
  Hello Ruta,
  It sounds like a missing driver…. Please try to uninstall the current driver and then restart your computer.Windows should search for a new driver and fix your problem.
LARICE

September 22, 2012 at 20:55

MTO OBRIGADA, EU ESTAVA DESESPERADA NAO SABIA O QUE FAZER, O VIRUS SE INSTALOU NO COMPUTADOR DA MINHA EMPRESA. E AQUI ONDE EU MORO NO INTERIOR NAO TEM PESSOAS QUALIFICADAS PARA ME AUXILIAR. AINDA BEM QUE ENCONTREI NESSE SITE TUDO Q EU PRECISAVA. OBRIGADA MESMO.
Simon

September 22, 2012 at 11:50

Hey Stelian,
Great guide to fix up the malware / virus.
I also had the issue with non-esistent services etc. but all fixed up ok now after running combofix etc.
However whenever I try to run Windows Updates I constantly get a message to “Restart your computer to install important updates”
I do that and restart Windows Updates and same issue.
I have tried running MS recommendations to clear out the cache etc. but to no avail.
Any thoughts?

Simon
- Stelian Pilici
  
  September 22, 2012 at 18:09
  Hello Simon,
  Live Security Platinum is known to compromise some Windows services,please try the below steps and see if this will fix your computer:
  STEP 1: Run a scan with ESET Online Scanner:
  1. Download ESET Online Scanner utility.
    ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
  2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
  3. Check Yes, I accept the Terms of Use
  4. Click the Start button.
  5. Check Scan archives
  6. Push the Start button.
  7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  8. When the scan completes, push Finish
  STEP 2: Repair Background Intelligent Transfer Service service
  1. Click the Start buton
  2. Type “cmd” in the Search Box and then press Enter
  3. Right-click “cmd.exe” and select “Run as administrator”
  4. Click “Continue” on the “User Account Control” Window
  5. In the command prompt type the following command
  sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
  6.Restart your computer and check if the problem is solved.
  STEP 3: Remove the residual damage from Live Security Platinum
  Download Windows Repair All In One and install this utility.
  Go to the Startup Repairs tab and click the Start button (bottom right)
  Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
  1. Click Unselect All
  2. Put a checkmark in the following items:
    
    Repair Hosts File
    
    Remove Temp Files
    
    Repair Windows Firewall
    
    Repair Windows Updates
    
    Remove Policies Set By Infections
    
    Set Window Services To Default Startup
    
    Note: Leave everything else unchecked
  3. Put a checkmark in Restart System When Finished
  4. Now click the Start button (bottom right)
  Restart your computer and see if your everything works!
Jessica Rabbit

September 20, 2012 at 23:33

Thank you very very much!!!
- Larry k
  
  September 22, 2012 at 13:24
  
  Great work, easy to follow. Thanks for that…
  strange many dates are very recent, ie 19/20 sep 2012, hence must have affected many of us…
Paul West

September 20, 2012 at 18:20

This process did not work for me and I tried it twice! Malwarebytes did the job just by downloading the software and installing. Free for the trial period!
- Stelian Pilici
  
  September 22, 2012 at 18:14
  
  Hello Paul,
  Please run also run the HitmanPro and RogueKiller scans…….Then retry to run the Malwarebytes scan..
  Good luck!
Heather

September 19, 2012 at 20:10

Awesome!!! Thank you so much for this info!! You all are awesome!!
Manda

September 19, 2012 at 08:13

AMAZING !!! I was sceptical at first but I figured.. how much worse could it get..
Your easy to follow, links included, all scenarios covered tutorial has saved my sanity and $$$.
Thanks from “Down Under”