Remove “This extension is managed and cannot be removed” from Chrome

If you are seeing pop-up ads with Google Chrome, and in your extension list there is an extension with the “This extension is managed and cannot be removed or disabled” text, then your browser is infected with an adware program. The “This extension is managed and cannot be removed or disabled” was created by Google to help the developers, however cyber criminals are using the enterprise policy to install malicious extension onto Google Chrome. The reason why they are doing this is that because the “Installed by enterprise policy ” extensions are managed and cannot be removed or disabled via Chrome’s Extensions page.
[Image: This extension is managed and cannot be removed or disabled extension in Google Chrome]
The “This extension is managed and cannot be removed or disabled” extension are usually adware programs that displays pop-up ads, advertisement banners and sponsored links within Google Chrome.
Unfortunately, some free downloads do not adequately disclose that other software will also be installed and you may find that you have installed the malicious “This extension is managed and cannot be removed or disabled” extension without your knowledge.”

The “This extension is managed and cannot be removed or disabled” adware infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
The “This extension is managed and cannot be removed or disabled” extension it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

The “This extension is managed and cannot be removed or disabled” Chrome extension is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation an adware program. When you install these free programs, they will also install the malicious “This extension is managed and cannot be removed or disabled” Chrome extension as well. Some of the programs that are known to bundle the “This extension is managed and cannot be removed or disabled” extensions include “Youtube Downloader HD”, “Fast Free Converter”, “Video Media Player 1.1″ and “DVDX Player 3.2″.
When installed, the “This extension is managed and cannot be removed or disabled” Chrome extension display pop-up advertisements, in-text ads and and as you browse Internet, it will show coupons and other deals available on different websites.
[Image: This extension is managed and cannot be removed or disabled extension malware]
If a Chrome user will try to remove the malicious extension, he will see on the Chrome’s extension page the following message next to the unwanted extension, and underneath there will be a message that will say: “This extension is managed and cannot be removed or disabled“.
Cyber criminals are using the “This extension is managed and cannot be removed or disabled” because the malicious extension that are installed with this policy cannot be remove by Chrome users by simply clicking the Trash Can icon.
[Image: This extension is managed and cannot be removed or disabled virus]
You should always pay attention when installing software because often, a software installer includes optional installs, such as this “This extension is managed and cannot be removed or disabled” extension. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove “This extension is managed and cannot be removed or disabled” Chrome extension (Virus Removal Guide)

This page is a comprehensive guide, which will remove “This extension is managed and cannot be removed or disabled” extension from Google Chrome, and any other adware program that may have been installed during the the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall the program that has installed the “This extension is managed and cannot be removed or disabled” extension on Google Chrome
STEP 2: Find the name of the “This extension is managed and cannot be removed or disabled” malicious extension and write down its ID
STEP 3: Delete the malicious registry key that keeps re-installing the “This extension is managed and cannot be removed or disabled” extension in Google Chrome
STEP 4: Remove the “This extension is managed and cannot be removed or disabled” malicious folder from your computer
STEP 5: Scan your computer for malware with Malwarebytes Anti-Malware and HitmanPro

STEP 1: Uninstall the program that has installed the “This extension is managed and cannot be removed or disabled” extension on Google Chrome

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall the program that has installed the “This extension is managed and cannot be removed or disabled” extension on Google Chrome program, click the Start button, then click on the Control Panel menu option.
    [Image: Control Panel in Windows Start Menu]
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
    [Image: Control Panel in Windows 8]
  2. When the Control Panel window opens click on the Uninstall a program option under Programs category. This option is shown by the arrow in the image below. If you are using the Classic View of the Control Panel, then you would double-click on the Programs and Features icon instead.
    [Image: Uninstall a program]
  3. When the Programs and Features or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall AlllCheapPeruiCe 5.2, YoubeAdBlocker 1.2, TheBlooccker 1.3, Video Player, Plus-HD 1.3, BetterSurf, CouponMeApp, TubeAdblOCkER, BLoCkTheADApp 3.2, WatchItAdBlocake, Media Player 1.1, Savings Bull, Start Savin, Websteroids, ScorpionSaver, HD-Plus 3.5 and any other recently installed unknown program from your computer.
    To check the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll though the list, and uninstall any unwanted or unknown programs
    [Image: Uninstall the program responsible for the This extension is managed and cannot be removed or disabled extension]
    Depending on what program has installed the “This extension is managed and cannot be removed or disabled” adware infection, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

If you are having issues while trying to uninstall the “This extension is managed and cannot be removed or disabled” program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.


STEP 2: Find the name of the “This extension is managed and cannot be removed or disabled” malicious extension and write down its ID

  1. Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Google Chrome Extensions
  2. In the Extensions tab, to find the ID of the “This extension is managed and cannot be removed or disabled” malicious extension, enable the “Developer mode” by putting a check-mark in its box as seen below.
    Next, you we will need to write down the ID and the name of the “This extension is managed and cannot be removed or disabled” malicious extension, then we can close Google Chrome.
    [Image: This extension is managed and cannot be removed or disabled Chrome extension ID]
    In our case the malicious extension name is: YoutubeAdBlocker 1.2 and it’s ID is: hfgknhajhghfgnmdbfickicmhnkcce, however in your case the name and ID of the “This extension is managed and cannot be removed or disabled” might be different.

STEP 3: Delete the malicious registry key that keeps re-installing the “This extension is managed and cannot be removed or disabled” extension in Google Chrome

  1. If you are using Windows 7, Windows Vista or Windows XP, click on the Start button, then in the search box, type: regedit.exe and click on Regedit as seen below.
    If you are using Windows 8, drag your mouse to the right edge of your screen, then type in the the search box: regedit.exe and click on Regedit.
    [Image: Open the Windows Registry Editor]
    Alternatively, you can press the Windows Key + R to open the Run box, then type regedit.exe to open the Windows Registry Editor.
    NOTE: Depending on your version of Windows, and how it’s configured, you may see a User Account Control dialog box where you’ll need to confirm that you want to open Registry Editor.
  2. The Registry Editor window should now open, and we will need to click on Edit and select Find next from the drop down menu.
    [Image: Click on Edit then select Find next]
  3. In the Find next box type the ID of the “This extension is managed and cannot be removed or disabled” malicious extension that you have written down in the previous stage, then click on Find next.
    [Image: Type the ID of the malicious extension]
    After the search will be performed, the Registry Editor should show you a registry key in HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Google\Chrome\ExtensionInstallForcelist as seen below.
    Right-click on the registry key (usually represented by a number), and from the menu select Delete.
    [Image: Remove the This extension is managed and cannot be removed or disabled registry key]
  4. A confirmation window should now pop-up and you will need to click on Yes to confirm that you want to delete this malicious registry key.
    [Image: Confirm that you want to delete the malicious registry key]
    Now, we can close the Windows Registry Editor.

STEP 4: Remove the “This extension is managed and cannot be removed or disabled” malicious folder from your computer

  1. Open Google Chrome, type in the omnibox (Address Bar) to chrome://policy/, then in the Policies window click on Show Value.
    [Image: Click on  Show value to see the malicious folder]
    As you can see below there’s a path on your computer pointing to an extension update file. It is very important find the folder with the ID of the unwanted extension and delete it. Otherwise, it can reinstall itself.
    [Image: This extension is managed and cannot be removed or disabled malicious folder]
    In our case the “This extension is managed and cannot be removed or disabled” malicious folder is located in C:/ProgramData/YoutubeAdblocker, however the path may be different in your case.
  2. The Program Data folder is usually hidden, so to see the malicious folder we will need to enable the Show hidden files, folders and drives option.
    To view the hidden files and folders, click on the Start button, and click on Computer. Next ,click Organize and choose Folder and Search Options.
    If you are using Windows 8 from the Control Panel, type “folder” in the search box and select Folder Options.
    Folder and Search Option
    Click the View tab, select Show hidden files, folders and drives, then click on Apply and then OK.
    Show hidden files, folders and drives
  3. Browse to the “This extension is managed and cannot be removed or disabled” malicious folder that we’ve previously found with the chrome://policy/ command. In our case is C:/ProgramData/YoutubeAdblocker, however your path may be different.
    After you have found the “This extension is managed and cannot be removed or disabled” malicious folder, right click on it, and then select Delete to remove the folder.
    [Image: Delete This extension is managed and cannot be removed or disabled malicious folder]
  4. Unwanted extension’s files are stored in Chrome’s default extensions folder as well. You need to delete the directory corresponding to the noted ID.If you are using Windows Vista, Windows 7 or Windows 8, browse to : %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions (e.g C:\Users\Your-Username\AppData\Local\GOOGLE\CHROME\USER DATA\DEFAULT\Extensions). Or if you are using Windows XP, browser to: %USERPROFILE%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extension.
    Then, search the folder which has the ID which of the “This extension is managed and cannot be removed or disabled” malicious extension, then right-click on it and select Delete.
    [Image:Remove This extension is managed and cannot be removed or disabled malicious extension folder]
    In our case the “This extension is managed and cannot be removed or disabled” malicious Chrome extension was hfgknhajhghfgnmdbfickicmhnkcce, however in your case is most likely different.
  5. Finally, we will need to browse to %windir%\system32\GroupPolicy\ (e.g. C:\Windows\system32\GroupPolicy), and from there delete the Machine and User folders.
    [Image: Delete Machine and User folders]

STEP 5: Scan your computer for malware with Malwarebytes Anti-Malware and HitmanPro

Remove “This extension is managed and cannot be removed or disabled malicious folder” virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double click on it to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab,select Perform quick scan and then click on the Scan button to start scanning your computer.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for “This extension is managed and cannot be removed or disabled” malicious files as shown below.
    [Image: Malwarebytes Anti-Malware scanning for This extension is managed and cannot be removed or disabled malicious folder virus
  5. When the Malwarebytes scan will be completed,click on Show Result.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selected button.
    [Image:Malwarebytes removing virus]

Double-check for the This extension is managed and cannot be removed or disabled infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

  1. You can download HitmanPro from the below link, then double-click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro scanner
    HitmanPro installation
  3. HitmanPro will start scanning your computer for “This extension is managed and cannot be removed or disabled” malicious files as seen in the image below.
    HitmanPro scan This extension is managed and cannot be removed or disabled virus
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

Your computer should now be free of the “This extension is managed and cannot be removed or disabled” malicious. If you are still experiencing problems while trying to remove “This extension is managed and cannot be removed or disabled” extension from Google Chrome, please start a new thread in our Malware Removal Assistance forum.

IT’S YOUR TURN TO HELP!

If we have managed to help with your computer issues, then please let other people know that this article will help them!
You can share this article on Facebook,Twitter or Google Plus by using the below buttons.

ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ , and I will keep you up-to-date with the latest computer infections and malware threats.

SUPPORT MALWARETIPS! (OPTIONAL)

All our malware removal guides and utilities are completely free!
We do not request any kind of payment for our services, however if you like to support us with our website costs, you can make a small donation. Any amount is appreciated, and will support our fight against malware.
  • mikeryt

    Thanks so much it was doing my head in, what a guy , thanks for sharing your wisdom.

  • matt

    guys you could just uninstall chrome and then re-install… worked for me on both of my computers that had this issue

  • Josh

    OMG! OMG! You saved my life. I tried everything else. I was at the point of giving up and taking my computer to the shop. I love looking at my browser again with stupid ads! You are a god among men!

  • Nik

    I felt like a genius, very smug, after successfully removing this awful malware but it’s Stelian who gets the credit. Follow this carefully and you’ll be rid of it.

  • Beth

    I even posted this issue on one of those tech help forums and it was completely ignored. Thank you so much.

  • nin

    Thanks so much you’re a genius *muah*

  • kpyr

    I am grateful!

  • Eliana

    Oh my goodness :O I thought it was another stupid site that doesn’t help me AT ALL but you did it :O You actually DID IT!!!! THANK YOUUUUUUUUUUUUUUU <3

  • Jerry

    Finally something that worked! Can’t thank you enough!

  • paw

    Thank you!

  • newcoco

    Thanks a lot ..worked for me even without the antimalware software…

  • Sano Lekshman

    thanks a lot dude… what a way of explaining the process…really great

  • Rolle

    Thank you very much, Very clear and helpful!

  • Danielle

    Thank you!!

  • NanaNéias

    You are awesome! thanks very much for this.

  • Chloe

    Thank you so much!!!!! FINALLY I removed it.

  • mike821

    Excellent post. This has been bugging me for ages but these steps sorted it out no problem. Thanks!