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Windows Malware Removal Help & Support
After running Malwarebytes Anti-Malware I can no longer connect to internet
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 272625" data-attributes="member: 6533"><p>Hello,</p><p></p><p></p><p></p><p>They call me <span style="color: #0000ff"><strong>TwinHeadedEagle</strong></span> around here, and I'll be working with you.</p><p></p><p></p><p></p><p><span style="font-size: 18px">Before we start please read and note the following:</span></p><ul> <li data-xf-list-type="ul"><strong>At the top of your post, please click on the "<span style="color: #0080ff">Watch thread</span>" button and make sure to check </strong><span style="color: #0080ff"><strong>Watch this thread...and receive email notifications</strong></span><span style="color: #000000">. <strong>This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.</strong></span></li> <li data-xf-list-type="ul">Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform <strong><span style="color: #ff0000">System Restore</span> </strong>or any other restore.</li> <li data-xf-list-type="ul"><u><strong>Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.</strong></u></li> <li data-xf-list-type="ul"><strong><span style="color: #ff0000">Please </span><u><span style="color: #ff0000">do not</span> </u></strong><span style="color: #ff0000">run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.</span><br /> </li> <li data-xf-list-type="ul"><span style="color: #000000"><strong>All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.</strong></span></li> <li data-xf-list-type="ul"><span style="color: #ff0000">If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.</span></li> <li data-xf-list-type="ul"><span style="color: #000000">I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.</span></li> <li data-xf-list-type="ul"><strong><span style="color: #ff0000">Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.</span></strong><br /> </li> <li data-xf-list-type="ul"><span style="color: #000000"><strong>Please attach all report using <img src="http://i57.tinypic.com/fjqb1h.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> button below. Doing this, you make it easier for me to analyze and fix your problem.</strong></span><br /> </li> <li data-xf-list-type="ul"><span style="color: #000000"><strong>Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.</strong></span></li> <li data-xf-list-type="ul">If I don't hear from you within <span style="color: #ff0000"><strong>3 days</strong></span> from this initial or any subsequent post, then this thread will be closed.</li> </ul><p></p><p></p><p></p><p>Yes, there is a fake proxy server set by malware. We will first fix your Internet and then we will remove huge amount of malware present on your PC.</p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/registry-fix/reg_file_icon.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Registry Fix</span></u></strong></p><p></p><p><strong><span style="color: red">Modifying the registry may create unforeseen results. Please do not proceed, unless you have created a registry backup prior to doing that!</span></strong></p><p></p><p>We need to prepare a fix file first.</p><p></p><ul> <li data-xf-list-type="ul">Press the <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> + <strong>R</strong> on your keyboard at the same time.</li> <li data-xf-list-type="ul">A <strong>Run</strong> window should appear in the lower left corner. Type in <strong>notepad.exe</strong> and press <strong>Enter</strong>.</li> <li data-xf-list-type="ul">In the shown window paste in the following script. <strong>Make sure that all of the codebox content is pasted!</strong><br /> [code]Windows Registry Editor Version 5.00<br /> <br /> reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f[/code]</li> <li data-xf-list-type="ul">Go to <strong>File</strong> menu and select <strong>Save as</strong>.</li> <li data-xf-list-type="ul">Make sure that the <strong>Save as type</strong> option is set to <span style="color: blue"><strong>All Files (*.*)</strong></span> and the place to save will be your <strong>desktop</strong>.</li> <li data-xf-list-type="ul">Name the file <strong><span style="color: red">fix.reg</span></strong> and select <strong>Save</strong>.</li> </ul><p>After that, your prepared <strong>fix.reg</strong> file should be located on your desktop.</p><p></p><p>Now we need to import the file into the registry.</p><p></p><ul> <li data-xf-list-type="ul">Locate the <strong>fix.reg</strong> file on your desktop.</li> <li data-xf-list-type="ul">Right-click the <img src="https://sites.google.com/site/cannedfixes/registry-fix/reg_file_icon.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon of your file and select <strong>Merge</strong>.</li> <li data-xf-list-type="ul">You'll be prompted about adding the information to the registry. Please agree.</li> </ul><p>After this please <strong>manually reboot</strong> your machine. Any report won't be generated.</p><p></p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Fix with AdwCleaner</span></u></strong></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/adwcleaner/" target="_blank"><strong>AdwCleaner</strong></a> by Xplode and save the file to your desktop.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Follow the prompts and click <strong>Scan</strong>. </li> <li data-xf-list-type="ul">When finished, please click <strong>Clean</strong>.</li> <li data-xf-list-type="ul">Upon completion, click Report. A log (<strong>AdwCleaner[S*].txt)</strong> will open.</li> </ul><p></p><p>Please include the contents of that file in your reply.</p><p></p><p><span style="font-size: 12px"><strong><u>Note:</u></strong> Reports will be saved in your system partition, usually at <strong>C:\Adwcleaner</strong></span></p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 272625, member: 6533"] Hello, They call me [COLOR=#0000ff][B]TwinHeadedEagle[/B][/COLOR] around here, and I'll be working with you. [SIZE=5]Before we start please read and note the following:[/SIZE] [LIST] [*][B]At the top of your post, please click on the "[COLOR=#0080ff]Watch thread[/COLOR]" button and make sure to check [/B][COLOR=#0080ff][B]Watch this thread...and receive email notifications[/B][/COLOR][COLOR=#000000]. [B]This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.[/B][/COLOR] [*]Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform [B][COLOR=#ff0000]System Restore[/COLOR] [/B]or any other restore. [*][U][B]Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.[/B][/U] [*][B][COLOR=#ff0000]Please [/COLOR][U][COLOR=#ff0000]do not[/COLOR] [/U][/B][COLOR=#ff0000]run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.[/COLOR] [*][COLOR=#000000][B]All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.[/B][/COLOR] [*][COLOR=#ff0000]If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.[/COLOR] [*][COLOR=#000000]I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.[/COLOR] [*][B][COLOR=#ff0000]Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.[/COLOR][/B] [*][COLOR=#000000][B]Please attach all report using [IMG]http://i57.tinypic.com/fjqb1h.png[/IMG] button below. Doing this, you make it easier for me to analyze and fix your problem.[/B][/COLOR] [*][COLOR=#000000][B]Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.[/B][/COLOR] [*]If I don't hear from you within [COLOR=#ff0000][B]3 days[/B][/COLOR] from this initial or any subsequent post, then this thread will be closed. [/LIST] Yes, there is a fake proxy server set by malware. We will first fix your Internet and then we will remove huge amount of malware present on your PC. [IMG]https://sites.google.com/site/cannedfixes/registry-fix/reg_file_icon.jpg[/IMG] [B] [U][COLOR=blue]Registry Fix[/COLOR][/U][/B] [B][COLOR=red]Modifying the registry may create unforeseen results. Please do not proceed, unless you have created a registry backup prior to doing that![/COLOR][/B] We need to prepare a fix file first. [LIST] [*]Press the [img]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png[/img] + [B]R[/B] on your keyboard at the same time. [*]A [B]Run[/B] window should appear in the lower left corner. Type in [B]notepad.exe[/B] and press [B]Enter[/B]. [*]In the shown window paste in the following script. [B]Make sure that all of the codebox content is pasted![/B] [code]Windows Registry Editor Version 5.00 reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable /t REG_DWORD /d 0 /f[/code] [*]Go to [B]File[/B] menu and select [B]Save as[/B]. [*]Make sure that the [B]Save as type[/B] option is set to [COLOR=blue][B]All Files (*.*)[/B][/COLOR] and the place to save will be your [B]desktop[/B]. [*]Name the file [B][COLOR=red]fix.reg[/COLOR][/B] and select [B]Save[/B]. [/LIST] After that, your prepared [B]fix.reg[/B] file should be located on your desktop. Now we need to import the file into the registry. [LIST] [*]Locate the [B]fix.reg[/B] file on your desktop. [*]Right-click the [IMG]https://sites.google.com/site/cannedfixes/registry-fix/reg_file_icon.jpg[/IMG] icon of your file and select [B]Merge[/B]. [*]You'll be prompted about adding the information to the registry. Please agree. [/LIST] After this please [B]manually reboot[/B] your machine. Any report won't be generated. [img]https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png[/img] [b] [u][color=blue]Fix with AdwCleaner[/color][/u][/b] Please download [url=http://www.bleepingcomputer.com/download/adwcleaner/][b]AdwCleaner[/b][/url] by Xplode and save the file to your desktop. [list][*]Right-click on [img]https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png[/img] icon and select [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/img] [b] Run as Administrator[/b] to start the tool. [*]Follow the prompts and click [b]Scan[/b]. [*]When finished, please click [b]Clean[/b]. [*]Upon completion, click Report. A log ([b]AdwCleaner[S*].txt)[/b] will open.[/list] Please include the contents of that file in your reply. [size=3][b][u]Note:[/u][/b] Reports will be saved in your system partition, usually at [b]C:\Adwcleaner[/b][/size] [/QUOTE]
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