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Can't get past boot manager screen and computer won't access USB or DVD
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<blockquote data-quote="Alien_Galaxy" data-source="post: 181944" data-attributes="member: 20823"><p>Sorry it took me so long to get back to you. Things continue to go from bad to worse with every move I make. I was using my husband's laptop and was going to download those software links as you instructed but I encountered some problems. I had trouble accessing windows explorer and then the internet browsers would not even open. I tried a couple different browsers. My husband has all our computers and the printer networked so I am quite sure his system is probably infected too. I even think it may have came from him because he downloads a lot of movies. That is why I am replying to your post via my phone. I have 1 more computer but it is also networked, so I immediately uninstalled the Memeo Seagate Software which does our backups. It has been out of use for some time and has been powered off, so I am hoping that it will not be too infected since I just turned it on and booted it up today for the first time in a long time. I took the liberty of running an antivirus scan with the currently installed AV software. It had found 8 infiltrations at 95%. It's 98% done now.I wanted to check with you on how to disconnect from our network before I continue with the downloads.</p></blockquote><p></p>
[QUOTE="Alien_Galaxy, post: 181944, member: 20823"] Sorry it took me so long to get back to you. Things continue to go from bad to worse with every move I make. I was using my husband's laptop and was going to download those software links as you instructed but I encountered some problems. I had trouble accessing windows explorer and then the internet browsers would not even open. I tried a couple different browsers. My husband has all our computers and the printer networked so I am quite sure his system is probably infected too. I even think it may have came from him because he downloads a lot of movies. That is why I am replying to your post via my phone. I have 1 more computer but it is also networked, so I immediately uninstalled the Memeo Seagate Software which does our backups. It has been out of use for some time and has been powered off, so I am hoping that it will not be too infected since I just turned it on and booted it up today for the first time in a long time. I took the liberty of running an antivirus scan with the currently installed AV software. It had found 8 infiltrations at 95%. It's 98% done now.I wanted to check with you on how to disconnect from our network before I continue with the downloads. [/QUOTE]
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