Solved dllhost.exe com surrogate problem

[dpuma]

can result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 10-11-2014
Ran by Puma (administrator) on PUMA-PC on 10-11-2014 21:42:14
Running from C:\Users\Puma\Downloads
Loaded Profile: Puma (Available profiles: Puma & Guest)
Platform: Windows 7 Home Premium (X64) OS Language: English (United States)
Internet Explorer Version 9
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Stardock Corporation) C:\Program Files\Dell\DellDock\DockLogin.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Symantec Corporation) C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe
() C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE
(Dell Inc.) C:\Program Files\Dell\Dell Wireless WLAN Card\BCMWLTRY.EXE
(ActivIdentity) C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe
(ActivIdentity) C:\Program Files\ActivIdentity\ActivClient\acevents.exe
(Andrea Electronics Corporation) C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
(Apple Inc.) C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
(Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe
(Microsoft Corporation) C:\Windows\SysWOW64\svchost.exe
(Verizon) C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe
(Alcatel-Lucent) C:\Program Files\Common Files\Motive\McciCMService.exe
(Microsoft Corporation) C:\Windows\System32\msiexec.exe
(Prolific Technology Inc.) C:\Windows\SysWOW64\IoctlSvc.exe
() C:\Windows\SysWOW64\PSIService.exe
(Safer-Networking Ltd.) D:\Spybot - Search & Destroy 2\SDFSSvc.exe
(Safer-Networking Ltd.) D:\Spybot - Search & Destroy 2\SDUpdSvc.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
(Radialpoint Inc.) C:\Program Files (x86)\Verizon\VSP\ServicepointService.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe
(Safer-Networking Ltd.) D:\Spybot - Search & Destroy 2\SDWSCSvc.exe
(Microsoft Corporation) C:\Windows\System32\rundll32.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SmcGui.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe
(Dell Inc.) C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(ActivIdentity) C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
(ActivIdentity) C:\Program Files\ActivIdentity\ActivClient\acevents.exe
(ActivIdentity) C:\Program Files\ActivIdentity\ActivClient\acsagent.exe
(CyberLink Corp.) C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe
(SupportSoft, Inc.) C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
(Symantec Corporation) C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\ProtectionUtilSurrogate.exe
(Piriform Ltd) C:\Program Files\CCleaner\CCleaner64.exe
(Adobe Systems Incorporated) C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrobat_sl.exe
() C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe
(Adobe Systems Inc.) C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\acrotray.exe
(Symantec Corporation) C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe
(Apple Inc.) C:\Program Files (x86)\iTunes\iTunesHelper.exe
(Apple Inc.) C:\Program Files\iPod\bin\iPodService.exe
(Adobe Systems Incorporated) C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_15_0_0_189_ActiveX.exe
(Microsoft Corporation) C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
(Microsoft Corporation) C:\Windows\splwow64.exe
(Safer-Networking Ltd.) D:\Spybot - Search & Destroy 2\SDTray.exe
(SupportSoft, Inc.) C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe

==================== Registry (Whitelisted) ==================
(If an entry is included in the fixlist, the registry item will be restored to default or removed. The file will not be moved.)
HKLM\...\Run: [SynTPEnh] => C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1812776 2009-06-25] (Synaptics Incorporated)
HKLM\...\Run: [RtHDVCpl] => C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe [7970848 2009-07-14] (Realtek Semiconductor)
HKLM\...\Run: [Broadcom Wireless Manager UI] => C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.exe [4968960 2009-07-16] (Dell Inc.)
HKLM\...\Run: [accrdsub] => C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe [491192 2013-04-22] (ActivIdentity)
HKLM\...\Run: [acevents] => C:\Program Files\ActivIdentity\ActivClient\acevents.exe [197272 2013-04-22] (ActivIdentity)
HKLM-x32\...\Run: [PDVDDXSrv] => C:\Program Files (x86)\CyberLink\PowerDVD DX\PDVDDXSrv.exe [140520 2009-06-24] (CyberLink Corp.)
HKLM-x32\...\Run: [Dell Webcam Central] => C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe [409744 2009-06-24] (Creative Technology Ltd)
HKLM-x32\...\Run: [DellSupportCenter] => C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe [206064 2009-05-21] (SupportSoft, Inc.)
HKLM-x32\...\Run: [GrooveMonitor] => C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe [30040 2009-02-26] (Microsoft Corporation)
HKLM-x32\...\Run: [Adobe Acrobat Speed Launcher] => C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe [37232 2008-06-12] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [AprvRemoveLegacyExcelKeys] => "C:\Program Files (x86)\ApproveIt\Support\Tools\AprvClean.exe" -k HKCU SOFTWARE\Microsoft\Office\Excel\Addins\OfficeAddIn.OfficeAddIn
HKLM-x32\...\Run: [AprvRemoveLegacyWordKeys] => "C:\Program Files (x86)\ApproveIt\Support\Tools\AprvClean.exe" -k HKCU SOFTWARE\Microsoft\Office\Word\Addins\OfficeAddIn.OfficeAddIn
HKLM-x32\...\Run: [ApproveItForOfficeSetup] => C:\Program Files (x86)\ApproveIt\Support\Tools\ApproveItForOfficeSetup.exe [155648 2009-04-29] (Silanis Technology Inc.)
HKLM-x32\...\Run: [Desktop Disc Tool] => C:\Program Files (x86)\Roxio\Roxio Burn\RoxioBurnLauncher.exe [498160 2009-12-15] ()
HKLM-x32\...\Run: [Acrobat Assistant 8.0] => C:\Program Files (x86)\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe [640376 2008-06-11] (Adobe Systems Inc.)
HKLM-x32\...\Run: [APSDaemon] => C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe [43816 2014-07-31] (Apple Inc.)
HKLM-x32\...\Run: [ccApp] => C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe [115560 2009-07-08] (Symantec Corporation)
HKLM-x32\...\Run: [QuickTime Task] => C:\Program Files (x86)\QuickTime\QTTask.exe [421888 2014-01-17] (Apple Inc.)
HKLM-x32\...\Run: [iTunesHelper] => C:\Program Files (x86)\iTunes\iTunesHelper.exe [152392 2014-08-01] (Apple Inc.)
HKLM-x32\...\Run: [SDTray] => D:\Spybot - Search & Destroy 2\SDTray.exe [4101576 2014-06-24] (Safer-Networking Ltd.)
Winlogon\Notify\GoToAssist: C:\Program Files (x86)\Citrix\GoToAssist\514\G2AWinLogon_x64.dll [X]
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
Winlogon\Notify\ScCertProp: wlnotify.dll [X]
Winlogon\Notify\SDWinLogon-x32: SDWinLogon.dll [X]
HKU\S-1-5-21-2131441486-1022673857-2001062433-1000\...\Run: [CCleaner Monitoring] => C:\Program Files\CCleaner\CCleaner64.exe [6501656 2014-10-29] (Piriform Ltd)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ActivClient Agent.lnk
ShortcutTarget: ActivClient Agent.lnk -> C:\Program Files\ActivIdentity\ActivClient\acsagent.exe (ActivIdentity)
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\ApproveIt StartUp.lnk
ShortcutTarget: ApproveIt StartUp.lnk -> C:\Windows\Installer\{6ECD42B2-32AF-4898-880D-0608EA5C592A}\Icon9557F1BC1.ico ()
Startup: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\AtHomeConnect.lnk
ShortcutTarget: AtHomeConnect.lnk -> C:\Program Files (x86)\AtHomeConnect\AtHomeConnect.exe (HR Block )
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk
ShortcutTarget: Dell Dock First Run.lnk -> C:\Program Files\Dell\DellDock\DellDock.exe (Stardock Corporation)
BootExecute: autocheck autochk * sdnclean64.exe
==================== Internet (Whitelisted) ====================
(If an item is included in the fixlist, if it is a registry item it will be removed or restored to default.)
HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.reuters.com/
HKU\S-1-5-21-2131441486-1022673857-2001062433-1000\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe
SearchScopes: HKLM - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKLM-x32 - {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL =
SearchScopes: HKCU - {24776BD3-55FF-4E5E-9E87-8C9BA7930E15} URL =
BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre6\bin\jp2ssv.dll No File
BHO-x32: HP Print Enhancer -> {0347C33E-8762-4905-BF09-768834316C61} -> C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll (Hewlett-Packard Co.)
BHO-x32: PE_IE_Helper Class -> {0941C58F-E461-4E03-BD7D-44C27392ADE1} -> C:\Program Files (x86)\IBM\Lotus Forms\Viewer\3.5\PEhelper.dll (IBM Corporation)
BHO-x32: Adobe PDF Link Helper -> {18DF081C-E8AD-4283-A596-FA578C2EBDC3} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll (Adobe Systems Incorporated)
BHO-x32: Search Helper -> {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} -> C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll (Microsoft Corporation)
BHO-x32: Groove GFS Browser Helper -> {72853161-30C5-4D22-B7F9-0BBC1D38A37E} -> C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll (Microsoft Corporation)
BHO-x32: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files (x86)\Java\jre7\bin\ssv.dll (Oracle Corporation)
BHO-x32: Windows Live Sign-in Helper -> {9030D464-4C02-4ABF-8ECC-5164760863C6} -> C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll (Microsoft Corporation)
BHO-x32: Adobe PDF Conversion Toolbar Helper -> {AE7CD045-E861-484f-8273-0445EE161910} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
BHO-x32: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
BHO-x32: Windows Live Toolbar Helper -> {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} -> C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)
BHO-x32: SmartSelect Class -> {F4971EE7-DAA0-4053-9964-665D8EE6A077} -> C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
BHO-x32: HP Smart BHO Class -> {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} -> C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll (Hewlett-Packard Co.)
Toolbar: HKLM-x32 - &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll (Microsoft Corporation)
Toolbar: HKLM-x32 - Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll (Adobe Systems Incorporated)
Toolbar: HKU\S-1-5-21-2131441486-1022673857-2001062433-1000 -> No Name - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
Toolbar: HKU\S-1-5-21-2131441486-1022673857-2001062433-1000 -> No Name - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - No File
DPF: HKLM-x32 {02BCC737-B171-4746-94C9-0D8A0B2C0089} http://office.microsoft.com/sites/production/ieawsdc32.cab
DPF: HKLM-x32 {4871A87A-BFDD-4106-8153-FFDE2BAC2967} http://dlm.tools.akamai.com/dlmanager/versions/activex/dlm-activex-2.2.5.0.cab
DPF: HKLM-x32 {F27237D7-93C8-44C2-AC6E-D6057B9A918F} https://hipnsa1.hipusa.com/dana-cached/sc/JuniperSetupClient.cab
Handler: x-owacid2 - {5B290518-830E-4C57-A66B-E4F748900C27} - No File
Handler-x32: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.14.0.8089.0726.dll (Microsoft Corporation)
Handler-x32: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\Program Files (x86)\Windows Live\Messenger\msgrapp.14.0.8089.0726.dll (Microsoft Corporation)
Handler-x32: x-owacid2 - {5B290518-830E-4C57-A66B-E4F748900C27} - C:\Program Files (x86)\Microsoft\SMIME Client (2010)\mimectl.dll (Microsoft Corporation)
Tcpip\Parameters: [DhcpNameServer] 192.168.10.10
FireFox:
========
FF ProfilePath: C:\Users\Puma\AppData\Roaming\Mozilla\Firefox\Profiles\c2eg4nrm.default
FF Plugin: @adobe.com/FlashPlayer -> C:\Windows\system32\Macromed\Flash\NPSWF64_14_0_0_145.dll ()
FF Plugin: @Microsoft.com/NpCtrl,version=1.0 -> C:\Program Files\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin: @radialpoint.com/SPA,version=1 -> C:\Program Files (x86)\Verizon\VSP\nprpspa.dll (Verizon)
FF Plugin-x32: @adobe.com/FlashPlayer -> C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_14_0_0_145.dll ()
FF Plugin-x32: @Apple.com/iTunes,version=1.0 -> C:\Program Files (x86)\iTunes\Mozilla Plugins\npitunes.dll ()
FF Plugin-x32: @Google.com/GoogleEarthPlugin -> C:\Program Files (x86)\Google\Google Earth\plugin\npgeplugin.dll (Google)
FF Plugin-x32: @java.com/DTPlugin,version=10.67.2 -> C:\Windows\SysWOW64\npdeployJava1.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @java.com/JavaPlugin,version=10.67.2 -> C:\Program Files (x86)\Java\jre7\bin\plugin2\npjp2.dll (Oracle Corporation)
FF Plugin-x32: @Microsoft.com/NpCtrl,version=1.0 -> C:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\npctrl.dll ( Microsoft Corporation)
FF Plugin-x32: @microsoft.com/WLPG,version=14.0.8081.0709 -> C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF Plugin-x32: @Motive.com/NpMotive,version=1.0 -> C:\Program Files (x86)\Common Files\Motive\npMotive.dll (Alcatel-Lucent)
FF Plugin-x32: @radialpoint.com/SPA,version=1 -> C:\Program Files (x86)\Verizon\VSP\nprpspa.dll (Verizon)
FF Plugin-x32: @tools.google.com/Google Update;version=3 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin-x32: @tools.google.com/Google Update;version=9 -> C:\Program Files (x86)\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin HKU\S-1-5-21-2131441486-1022673857-2001062433-1000: @tools.google.com/Google Update;version=3 -> C:\Users\Puma\AppData\Local\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin HKU\S-1-5-21-2131441486-1022673857-2001062433-1000: @tools.google.com/Google Update;version=9 -> C:\Users\Puma\AppData\Local\Google\Update\1.3.25.5\npGoogleUpdate3.dll (Google Inc.)
FF Plugin HKU\S-1-5-21-2131441486-1022673857-2001062433-1000: google.com/WidevineMediaOptimizer -> C:\Users\Puma\AppData\Roaming\IDM\bin\npwidevinemediaoptimizer.dll (Google Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\mfc71.dll (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\msvcr71.dll (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npmfv.dll (IBM Corporation)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\NPOFF12.DLL (Microsoft Corporation)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\nppdf32.dll (Adobe Systems Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin2.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin3.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin4.dll (Apple Inc.)
FF Plugin ProgramFiles/Appdata: C:\Program Files (x86)\mozilla firefox\plugins\npqtplugin5.dll (Apple Inc.)
FF Extension: High Definition Video - C:\Users\Puma\AppData\Roaming\Mozilla\Firefox\Profiles\c2eg4nrm.default\Extensions\hdv@vovcacik.addons.mozilla.org.xpi [2014-05-17]
FF Extension: Java Console - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} [2014-11-09]
FF Extension: Java Console - C:\Program Files (x86)\Mozilla Firefox\extensions\{CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} [2014-11-09]
FF HKLM-x32\...\Firefox\Extensions: [smartwebprinting@hp.com] - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3
FF Extension: HP Smart Web Printing - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\MozillaAddOn3 [2011-05-12]
Chrome:
=======
==================== Services (Whitelisted) =================
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
R2 ac.sharedstore; C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe [278288 2013-04-22] (ActivIdentity)
S3 Adobe LM Service; C:\Program Files (x86)\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe [69632 2010-03-31] (Adobe Systems) [File not signed]
R2 ccEvtMgr; C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe [108392 2009-07-08] (Symantec Corporation)
R2 ccSetMgr; C:\Program Files (x86)\Common Files\Symantec Shared\ccSvcHst.exe [108392 2009-07-08] (Symantec Corporation)
R2 DockLoginService; C:\Program Files\Dell\DellDock\DockLogin.exe [155648 2009-06-09] (Stardock Corporation) [File not signed]
S3 FLEXnet Licensing Service; C:\Program Files (x86)\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe [651720 2010-05-02] (Macrovision Europe Ltd.) [File not signed]
R3 hpqcxs08; C:\Program Files (x86)\HP\Digital Imaging\bin\hpqcxs08.dll [248832 2009-05-21] (Hewlett-Packard Co.) [File not signed]
R2 hpqddsvc; C:\Program Files (x86)\HP\Digital Imaging\bin\hpqddsvc.dll [133120 2009-05-21] (Hewlett-Packard Co.) [File not signed]
R2 HPSLPSVC; C:\Program Files (x86)\HP\Digital Imaging\bin\HPSLPSVC64.DLL [923136 2009-05-21] (Hewlett-Packard Co.) [File not signed]
R2 IHA_MessageCenter; C:\Program Files (x86)\Verizon\IHA_MessageCenter\Bin\Verizon_IHAMessageCenter.exe [350792 2013-09-13] (Verizon) [File not signed]
S3 LiveUpdate; C:\Program Files (x86)\Symantec\LiveUpdate\LuComServer_3_3.EXE [3093880 2009-07-13] (Symantec Corporation)
S4 McciCMService; C:\Program Files (x86)\Common Files\Motive\McciCMService.exe [319488 2010-03-17] (Alcatel-Lucent) [File not signed]
R2 McciCMService64; C:\Program Files\Common Files\Motive\McciCMService.exe [517632 2010-03-17] (Alcatel-Lucent) [File not signed]
R2 Net Driver HPZ12; C:\Windows\system32\HPZinw12.dll [71680 2008-12-03] (Hewlett-Packard) [File not signed]
R2 PLFlash DeviceIoControl Service; C:\Windows\SysWOW64\IoctlSvc.exe [53248 2005-09-13] (Prolific Technology Inc.) [File not signed]
R2 Pml Driver HPZ12; C:\Windows\system32\HPZipm12.dll [89600 2008-12-03] (Hewlett-Packard) [File not signed]
R2 ProtexisLicensing; C:\Windows\SysWOW64\PSIService.exe [177704 2007-06-05] ()
R2 SDScannerService; D:\Spybot - Search & Destroy 2\SDFSSvc.exe [1738168 2014-06-24] (Safer-Networking Ltd.)
R2 SDUpdateService; D:\Spybot - Search & Destroy 2\SDUpdSvc.exe [2088408 2014-06-27] (Safer-Networking Ltd.)
R2 SDWSCService; D:\Spybot - Search & Destroy 2\SDWSCSvc.exe [171928 2014-04-25] (Safer-Networking Ltd.)
R2 SmcService; C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Smc.exe [3197256 2009-09-17] (Symantec Corporation)
S4 SNAC; C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\SNAC64.EXE [411976 2009-09-17] (Symantec Corporation)
R2 Symantec AntiVirus; C:\Program Files (x86)\Symantec\Symantec Endpoint Protection\Rtvscan.exe [2477304 2009-09-17] (Symantec Corporation)
R2 wltrysvc; C:\Program Files\Dell\Dell Wireless WLAN Card\bcmwltry.exe [3417088 2009-07-16] (Dell Inc.) [File not signed]
==================== Drivers (Whitelisted) ====================
(If an entry is included in the fixlist, the service will be removed from the registry. The file will not be moved unless listed separately.)
U5 AppMgmt; C:\Windows\system32\svchost.exe [27136 2009-07-13] (Microsoft Corporation)
S3 BrSerIf; C:\Windows\System32\DRIVERS\BrSerIf.sys [97280 2006-09-02] (Brother Industries Ltd.)
R1 eeCtrl; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\eeCtrl64.sys [487216 2014-08-27] (Symantec Corporation)
R3 EraserUtilRebootDrv; C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [142640 2014-08-27] (Symantec Corporation)
S3 MREMP50; C:\Program Files (x86)\Common Files\Motive\MREMP50.sys [21248 2010-03-17] (Printing Communications Assoc., Inc. (PCAUSA)) [File not signed]
S3 MRESP50; C:\Program Files (x86)\Common Files\Motive\MRESP50.sys [20096 2010-03-17] (Printing Communications Assoc., Inc. (PCAUSA)) [File not signed]
R3 NAVENG; C:\ProgramData\Symantec\Definitions\VirusDefs\20141109.003\eng64.sys [129752 2014-08-11] (Symantec Corporation)
R3 NAVEX15; C:\ProgramData\Symantec\Definitions\VirusDefs\20141109.003\ex64.sys [2137304 2014-08-11] (Symantec Corporation)
S3 S3XXx64; C:\Windows\System32\DRIVERS\S3XXx64.sys [73984 2013-06-05] (Identive)
R1 SRTSP; C:\Windows\System32\Drivers\SRTSP64.SYS [443952 2009-08-25] (Symantec Corporation)
R1 SRTSP; C:\Windows\SysWOW64\Drivers\SRTSP64.SYS [443952 2009-08-25] (Symantec Corporation)
S3 SRTSPL; C:\Windows\System32\Drivers\SRTSPL64.SYS [481840 2009-08-25] (Symantec Corporation)
S3 SRTSPL; C:\Windows\SysWOW64\Drivers\SRTSPL64.SYS [481840 2009-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\System32\Drivers\SRTSPX64.SYS [32304 2009-08-25] (Symantec Corporation)
R1 SRTSPX; C:\Windows\SysWOW64\Drivers\SRTSPX64.SYS [32304 2009-08-25] (Symantec Corporation)
R3 SymEvent; C:\Windows\system32\Drivers\SYMEVENT64x86.SYS [172592 2013-05-08] (Symantec Corporation)
R3 Teefer2; C:\Windows\System32\DRIVERS\teefer2.sys [62512 2009-05-27] (Symantec Corporation)
R1 WPS; C:\Windows\system32\drivers\wpsdrvnt.sys [52784 2009-09-17] (Symantec Corporation)
R3 WpsHelper; C:\Windows\system32\drivers\WpsHelper.sys [233120 2012-10-05] (Symantec Corporation)
S3 catchme; \??\C:\ComboFix\catchme.sys [X]
S3 MREMP50a64; \??\C:\PROGRA~1\COMMON~1\Motive\MREMP50a64.SYS [X]
S3 MREMPR5; \??\C:\PROGRA~1\COMMON~1\Motive\MREMPR5.SYS [X]
S3 MRENDIS5; \??\C:\PROGRA~1\COMMON~1\Motive\MRENDIS5.SYS [X]
S3 MRESP50a64; \??\C:\PROGRA~1\COMMON~1\Motive\MRESP50a64.SYS [X]
==================== NetSvcs (Whitelisted) ===================
(If an item is included in the fixlist, it will be removed from the registry. Any associated file could be listed separately to be moved.)

==================== One Month Created Files and Folders ========
(If an entry is included in the fixlist, the file\folder will be moved.)
2014-11-10 21:42 - 2014-11-10 21:43 - 00023959 _____ () C:\Users\Puma\Downloads\FRST.txt
2014-11-10 21:41 - 2014-11-10 21:41 - 02116096 _____ (Farbar) C:\Users\Puma\Downloads\FRST64.exe
2014-11-10 21:36 - 2014-11-10 21:36 - 00039334 _____ () C:\Windows\PFRO.log
2014-11-10 21:34 - 2014-11-10 21:34 - 00709564 _____ () C:\Users\Puma\Downloads\DqEB
2014-11-10 20:47 - 2014-11-10 21:42 - 00000000 ____D () C:\FRST
2014-11-10 20:40 - 2014-11-10 20:40 - 00012200 _____ () C:\ComboFix.txt
2014-11-10 20:25 - 2011-06-26 01:45 - 00256000 _____ () C:\Windows\PEV.exe
2014-11-10 20:25 - 2010-11-07 12:20 - 00208896 _____ () C:\Windows\MBR.exe
2014-11-10 20:25 - 2009-04-19 23:56 - 00060416 _____ (NirSoft) C:\Windows\NIRCMD.exe
2014-11-10 20:25 - 2000-08-30 19:00 - 00518144 _____ (SteelWerX) C:\Windows\SWREG.exe
2014-11-10 20:25 - 2000-08-30 19:00 - 00406528 _____ (SteelWerX) C:\Windows\SWSC.exe
2014-11-10 20:25 - 2000-08-30 19:00 - 00098816 _____ () C:\Windows\sed.exe
2014-11-10 20:25 - 2000-08-30 19:00 - 00080412 _____ () C:\Windows\grep.exe
2014-11-10 20:25 - 2000-08-30 19:00 - 00068096 _____ () C:\Windows\zip.exe
2014-11-10 20:19 - 2014-11-10 20:40 - 00000000 ____D () C:\Qoobox
2014-11-10 20:18 - 2014-11-10 20:38 - 00000000 ____D () C:\Windows\erdnt
2014-11-10 03:40 - 2014-11-10 21:36 - 00000224 _____ () C:\Windows\setupact.log
2014-11-10 03:40 - 2014-11-10 03:40 - 00277896 _____ () C:\Windows\Minidump\111014-68297-01.dmp
2014-11-10 03:40 - 2014-11-10 03:40 - 00000000 _____ () C:\Windows\setuperr.log
2014-11-09 23:30 - 2014-11-09 23:31 - 32601272 _____ (Microsoft Corporation) C:\Users\Puma\Downloads\Windows-KB890830-x64-V5.17.exe
2014-11-09 23:25 - 2014-11-09 23:25 - 00002770 _____ () C:\Windows\System32\Tasks\CCleanerSkipUAC
2014-11-09 23:15 - 2014-11-09 23:15 - 00000000 ____D () C:\Windows\ERUNT
2014-11-09 22:59 - 2014-11-09 22:59 - 01706808 _____ (Thisisu) C:\Users\Puma\Downloads\JRT.exe
2014-11-09 22:58 - 2014-11-10 21:07 - 00000000 ____D () C:\AdwCleaner
2014-11-09 22:55 - 2014-11-09 22:56 - 02140160 _____ () C:\Users\Puma\Downloads\AdwCleaner.exe
2014-11-09 22:00 - 2014-11-09 22:01 - 00000000 ____D () C:\Program Files (x86)\Mozilla Firefox
2014-11-04 23:41 - 2014-11-04 23:41 - 00004034 _____ () C:\Windows\System32\Tasks\{BC376D1A-F992-487A-6964-BE2E4EDB5C19}
2014-11-04 23:41 - 2014-11-04 23:41 - 00000000 _____ () C:\Users\Puma\AppData\Roaming\ovmwpiw.dll
2014-10-26 10:17 - 2014-10-26 15:33 - 00014078 _____ () C:\Users\Puma\Desktop\3rd PLT 201410126.xlsx
2014-10-22 19:57 - 2014-10-22 19:57 - 00000000 ___HD () C:\ProgramData\{9A88E103-A20A-4EA5-8636-C73B709A5BF8}
2014-10-20 19:22 - 2014-10-20 19:31 - 00000000 ____D () C:\Users\Puma\Desktop\1687
2014-10-19 20:12 - 2014-09-14 19:44 - 03195392 _____ (Microsoft Corporation) C:\Windows\system32\win32k.sys
==================== One Month Modified Files and Folders =======
(If an entry is included in the fixlist, the file\folder will be moved.)
2014-11-10 21:40 - 2013-05-08 19:12 - 02014724 _____ () C:\Windows\WindowsUpdate.log
2014-11-10 21:39 - 2011-02-15 20:28 - 00000894 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2014-11-10 21:36 - 2009-07-14 00:08 - 00000006 ____H () C:\Windows\Tasks\SA.DAT
2014-11-10 21:29 - 2014-09-28 20:39 - 00000904 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2131441486-1022673857-2001062433-1000UA.job
2014-11-10 21:13 - 2010-05-24 22:31 - 00240128 ___SH () C:\Users\Puma\Thumbs.db
2014-11-10 20:56 - 2011-02-15 20:28 - 00000898 _____ () C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2014-11-10 20:40 - 2009-07-13 22:20 - 00000000 __RHD () C:\Users\Default
2014-11-10 20:38 - 2009-07-13 21:34 - 00000215 _____ () C:\Windows\system.ini
2014-11-10 20:35 - 2014-09-28 20:39 - 00000852 _____ () C:\Windows\Tasks\GoogleUpdateTaskUserS-1-5-21-2131441486-1022673857-2001062433-1000Core.job
2014-11-10 20:24 - 2010-04-06 20:37 - 00000000 ____D () C:\ProgramData\Spybot - Search & Destroy
2014-11-10 20:11 - 2009-07-13 23:45 - 00014016 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2014-11-10 20:11 - 2009-07-13 23:45 - 00014016 ____H () C:\Windows\system32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2014-11-10 19:46 - 2009-07-14 00:13 - 00730596 _____ () C:\Windows\system32\PerfStringBackup.INI
2014-11-10 03:40 - 2011-03-24 23:23 - 00000000 ____D () C:\Windows\Minidump
2014-11-09 23:27 - 2013-05-07 21:00 - 00000000 ____D () C:\Users\Puma\AppData\Local\CrashDumps
2014-11-09 23:25 - 2013-05-08 19:01 - 00000824 _____ () C:\Users\Public\Desktop\CCleaner.lnk
2014-11-09 23:25 - 2013-05-08 19:01 - 00000000 ____D () C:\Program Files\CCleaner
2014-11-09 23:09 - 2012-05-07 19:38 - 00000000 ____D () C:\Program Files (x86)\Mozilla Maintenance Service
2014-11-09 19:07 - 2009-07-14 00:08 - 00032642 _____ () C:\Windows\Tasks\SCHEDLGU.TXT
2014-11-08 18:55 - 2014-09-01 19:50 - 00000000 ____D () C:\Users\Puma\AppData\Local\Adobe
2014-11-08 18:55 - 2012-04-29 20:29 - 00701104 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerApp.exe
2014-11-08 18:55 - 2012-01-03 22:07 - 00071344 _____ (Adobe Systems Incorporated) C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
2014-10-29 19:24 - 2014-09-28 20:39 - 00003872 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2131441486-1022673857-2001062433-1000UA
2014-10-29 19:24 - 2014-09-28 20:39 - 00003476 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskUserS-1-5-21-2131441486-1022673857-2001062433-1000Core
2014-10-21 18:51 - 2011-02-15 20:28 - 00003894 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineUA
2014-10-21 18:51 - 2011-02-15 20:28 - 00003642 _____ () C:\Windows\System32\Tasks\GoogleUpdateTaskMachineCore
2014-10-19 22:41 - 2011-03-10 20:45 - 00000000 ____D () C:\ProgramData\pdf995
2014-10-19 20:39 - 2009-07-13 23:45 - 00424768 _____ () C:\Windows\system32\FNTCACHE.DAT
2014-10-19 20:36 - 2010-03-13 16:21 - 00000000 ____D () C:\ProgramData\Microsoft Help
2014-10-19 20:28 - 2010-08-25 21:41 - 00000000 ____D () C:\Users\Puma\Documents\My PSP Files
2014-10-19 20:28 - 2010-03-31 20:20 - 00000000 ____D () C:\Users\Puma\AppData\Local\Corel
2014-10-19 20:28 - 2010-03-31 20:19 - 00000952 ___SH () C:\Windows\SysWOW64\KGyGaAvL.sys
2014-10-19 20:25 - 2013-07-10 19:56 - 00000000 ____D () C:\Windows\system32\MRT
==================== Bamital & volsnap Check =================
(There is no automatic fix for files that do not pass verification.)
C:\Windows\System32\winlogon.exe => File is digitally signed
C:\Windows\System32\wininit.exe => File is digitally signed
C:\Windows\SysWOW64\wininit.exe => File is digitally signed
C:\Windows\explorer.exe => File is digitally signed
C:\Windows\SysWOW64\explorer.exe => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\SysWOW64\svchost.exe => File is digitally signed
C:\Windows\System32\services.exe => File is digitally signed
C:\Windows\System32\User32.dll => File is digitally signed
C:\Windows\SysWOW64\User32.dll => File is digitally signed
C:\Windows\System32\userinit.exe => File is digitally signed
C:\Windows\SysWOW64\userinit.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed
C:\Windows\System32\Drivers\volsnap.sys => File is digitally signed

LastRegBack: 2014-11-05 00:10
==================== End Of Log ============================

 

[dpuma]

Addition log

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[dpuma]

Thank for your help TwinHeadedEagle. Here are the files

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[dpuma]

i dont see more than 1 dll surrogate, but I see more svchost.exe, is that normal?

 

[TwinHeadedEagle]

Uncheck Show processes from all users

How is your PC now?

 

[dpuma]

looks good! So I shoulnt worry about all of "svchost.exe"? Are they normal proccesses? thanks! again!

 

[TwinHeadedEagle]

Correct, they are normal. Unless they slow down your PC, they are good.



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle