Solved Help needed to get rid of the dreaded GoSave

[dote37]

Help need to clean my computer of the GoSave Malware.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[dote37]

Hope this is what you are looking for:
Option Explicit
Dim fs, objFSO, objLogFile, oFolder
Set fs = CreateObject("scripting.filesystemobject")
oFolder = Wscript.Arguments.Item(0)
Const ForAppending = 2
Set objFSO = CreateObject("Scripting.FileSystemObject")
Set objLogFile = objFSO.OpenTextFile("test.txt", ForAppending, True)
objLogFile.Write(oFolder & " (F=")
objLogFile.Write CountFiles(oFolder)
objLogFile.Write(" D=")
objLogFile.Write CountFolders(oFolder)
objLogFile.Write(" ")
objLogFile.Write FolderSize(oFolder)
objLogFile.Write(" bytes)" & vbCrLf )
objLogFile.Close
Function CountFolders (ByVal StrFolder)
Dim ParentFld
Dim SubFld
Dim IntCount
Set ParentFld = fs.GetFolder (StrFolder)
IntCount = ParentFld.SubFolders.Count
For Each SubFld In ParentFld.SubFolders
IntCount = IntCount + CountFolders(SubFld.Path)
Next
CountFolders = IntCount
End Function
Function FolderSize (ByVal StrFolder)
Dim ParentFld
Dim IntCount
Set ParentFld = fs.GetFolder (StrFolder)
IntCount = ParentFld.size
FolderSize = IntCount
End Function
Function CountFiles (ByVal StrFolder)
Dim ParentFld
Dim SubFld
Dim IntCount
Set ParentFld = fs.GetFolder (StrFolder)
IntCount = ParentFld.Files.Count
For Each SubFld In ParentFld.SubFolders
IntCount = IntCount + CountFiles(SubFld.Path)
Next
CountFiles = IntCount
End Function

 

[TwinHeadedEagle]

No this is not what I have been looking for. I need zoek-results.log

 

[dote37]

I can't get that to run. I right click on it to get the window open but when I click on "run as admin" all I get is a spining wheel for about 5 seconds and it stops. What am I doing wrong? Do I need to reinstall the zoek and try again?

 

[TwinHeadedEagle]

Did you disable your Antivirus?

 

[dote37]

I went through and turned off everything that I saw that looked like a antivirus, malware, firewall so I think that everything is off. The symbol beside the run as admin looks very light in color, did I turn something off that I shouldn't have?

 

[TwinHeadedEagle]

Can you try to download Zoek again?

 

[dote37]

OK, I will do that now.

 

[dote37]

Same thing, just spins and stops. I think that I have turned off everything that I can see that I have, Malwarebytes Malware Anti-Malware, Microsoft Security Essentials, Window Defender and the firewall all off. Sorry I am such a pain!

 

[TwinHeadedEagle]

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[dote37]

Ok it worked that time. Here are the reports that I hope are what you need

 

[TwinHeadedEagle]

Please uninstall Catalina Savings Printer

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[dote37]

Printer is now gone and I ran the program and have attached the file. Now everytime I restart the computer I get a window that says that "Viewpoint Media Player" has been found do I want to....but I have just been clicking no. Is that a player that I am suppose to have or do I need to see if I can find it in the program list and uninstall it?

 

[TwinHeadedEagle]

Can you make a picture of that message?

Reinstall Chrome and tell me how is the situation now?

 

[dote37]

Chrome is working fine, do I need to uninstall and re-install it? Internet Explorer is not working, just get ...has stopped working... and then closes. Haven't see the any of the ads - YEA!

 

[TwinHeadedEagle]

Just check Do not show again, and press No.

Try this for IE --> http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11

 

[dote37]

Nothing seems to work but not a big deal. I will just use FoxFire when I am not using Chrome. Thanks for the help. Sending donation

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle