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Windows Malware Removal Help & Support
help remove the *32 COM Surrogate
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 391065" data-attributes="member: 6533"><p>Let's see if we missed something:</p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Scan with ZOEK</span></u></strong></p><p></p><p>Please download <a href="http://hijackthis.nl/smeenk/" target="_blank"><strong>ZOEK</strong></a> by Smeenk and save it to your desktop (preferred version is the <strong>*.exe</strong> one)</p><p>Temporary disable your AntiVirus and AntiSpyware protection - instructions <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank">here</a>.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Wait patiently until the main console will appear, it may take a minute or two.</li> <li data-xf-list-type="ul">In the main box please paste in the following script:<br /> [code]createsrpoint;<br /> autoclean;<br /> emptyalltemp;<br /> ipconfig /flushdns;b[/code]</li> <li data-xf-list-type="ul">Make sure that <strong>Scan All Users</strong> option is checked.</li> <li data-xf-list-type="ul">Push <strong>Run Script</strong> and wait patiently. The scan may take a couple of minutes.</li> <li data-xf-list-type="ul">When the scan completes, a <strong>zoek-results</strong> logfile should open in notepad.</li> <li data-xf-list-type="ul">If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)</li> </ul><p></p><p>Post its content into your next reply.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Scan with Farbar Recovery Scan Tool</u></strong></span></p><p></p><p>Please re-run <strong>Farbar Recovery Scan Tool</strong> to give me a fresh look at your system.</p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Make sure that <strong>Addition</strong> option is checked.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button and wait.</li> <li data-xf-list-type="ul">The tool will produce two logfiles on your desktop: <strong>FRST.txt</strong> and <strong>Addition.txt</strong>.</li> </ul><p>Please include their content into your next reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 391065, member: 6533"] Let's see if we missed something: [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/img] [b] [u][color=blue]Scan with ZOEK[/color][/u][/b] Please download [url=http://hijackthis.nl/smeenk/][b]ZOEK[/b][/url] by Smeenk and save it to your desktop (preferred version is the [b]*.exe[/b] one) Temporary disable your AntiVirus and AntiSpyware protection - instructions [url=http://www.bleepingcomputer.com/forums/topic114351.html]here[/url]. [list][*]Right-click on [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/51a612a8b27e2-Zoek.png[/img] icon and select [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/img] [b] Run as Administrator[/b] to start the tool. [*]Wait patiently until the main console will appear, it may take a minute or two. [*]In the main box please paste in the following script: [code]createsrpoint; autoclean; emptyalltemp; ipconfig /flushdns;b[/code] [*]Make sure that [b]Scan All Users[/b] option is checked. [*]Push [b]Run Script[/b] and wait patiently. The scan may take a couple of minutes. [*]When the scan completes, a [b]zoek-results[/b] logfile should open in notepad. [*]If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)[/list] Post its content into your next reply. [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Scan with Farbar Recovery Scan Tool[/U][/B][/COLOR] Please re-run [B]Farbar Recovery Scan Tool[/B] to give me a fresh look at your system. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Make sure that [B]Addition[/B] option is checked. [*]Press [B]Scan[/B] button and wait. [*]The tool will produce two logfiles on your desktop: [B]FRST.txt[/B] and [B]Addition.txt[/B]. [/LIST] Please include their content into your next reply. [/QUOTE]
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