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Windows Malware Removal Help & Support
Help remove zeroaccess rootkit
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<blockquote data-quote="Papirus" data-source="post: 91691" data-attributes="member: 4131"><p>OK, I have done the following steps:</p><p></p><p>1. Reboot using OTLPE</p><p>2. Run FRST and select Fix (no scan this time) - [attachment=2958]</p><p>3. Close FRST</p><p>4. Run OTLPE from desktop</p><p>5. Select "Yes" to "Do you wish to load remote user profile for scanning?" question.</p><p>6. Highlight "Sam" profile</p><p>7. Check the "Automatically Load All Remaining Users?" option.</p><p>8. Click "OK" button</p><p>9. Paste the following text inside the custom scans/fixes textfield:</p><p>/md5start</p><p>services.exe</p><p>/md5stop</p><p>10. Check the "Use Safelist" under Extra Registry area</p><p>11. There is no option to select "Scan all users" so nothing is done here. Also the File Age drop down is defaulted to 30 days. </p><p>12. Click "Run Scan" button and generate the scan output as listed below:</p><p>[attachment=2959]</p><p>[attachment=2960]</p><p></p><p>Thanks.</p></blockquote><p></p>
[QUOTE="Papirus, post: 91691, member: 4131"] OK, I have done the following steps: 1. Reboot using OTLPE 2. Run FRST and select Fix (no scan this time) - [attachment=2958] 3. Close FRST 4. Run OTLPE from desktop 5. Select "Yes" to "Do you wish to load remote user profile for scanning?" question. 6. Highlight "Sam" profile 7. Check the "Automatically Load All Remaining Users?" option. 8. Click "OK" button 9. Paste the following text inside the custom scans/fixes textfield: /md5start services.exe /md5stop 10. Check the "Use Safelist" under Extra Registry area 11. There is no option to select "Scan all users" so nothing is done here. Also the File Age drop down is defaulted to 30 days. 12. Click "Run Scan" button and generate the scan output as listed below: [attachment=2959] [attachment=2960] Thanks. [/QUOTE]
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