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Windows Malware Removal Help & Support
Help remove zeroaccess rootkit
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<blockquote data-quote="Papirus" data-source="post: 92389" data-attributes="member: 4131"><p>OK.</p><p></p><p>I still get confused when you say "Click the Scan All Users checkbox" in OTLPE. There is no such option in OTLPE version that I have.</p><p></p><p>I have to select "Yes" on "Do you wish to load remote user profile for scanning?" question. Then I highlighted "Sam" profile on the next popup window. Then check the "Automatically Load All Remaining Users?" option and click OK.</p><p></p><p>After that steps I get to the main windows and all other options you mentioned are available on that window. Could you let me know if I do it incorrectly by doing the above steps?</p><p></p><p>At any rate, I have run the scan again in OTLP using OTLPE, and using the custom scan script you have provided. Below are the OTL and Extra log files. [attachment=2983] [attachment=2984]</p><p></p><p>I also have another problem now. The zeroaccess rootkit disable my network drive now. I cannot connect to the internet now. I think it happens because I run the computer too long (I was running the Comodo Cleaning Essential when it disable the network).</p><p></p><p>Could you also help on enabling the network? It said that it cannot get the IP address even though it has it. I use ipconfig /renew but it fails. I am at lost on how to recover the network part. </p><p></p><p>Thanks.</p></blockquote><p></p>
[QUOTE="Papirus, post: 92389, member: 4131"] OK. I still get confused when you say "Click the Scan All Users checkbox" in OTLPE. There is no such option in OTLPE version that I have. I have to select "Yes" on "Do you wish to load remote user profile for scanning?" question. Then I highlighted "Sam" profile on the next popup window. Then check the "Automatically Load All Remaining Users?" option and click OK. After that steps I get to the main windows and all other options you mentioned are available on that window. Could you let me know if I do it incorrectly by doing the above steps? At any rate, I have run the scan again in OTLP using OTLPE, and using the custom scan script you have provided. Below are the OTL and Extra log files. [attachment=2983] [attachment=2984] I also have another problem now. The zeroaccess rootkit disable my network drive now. I cannot connect to the internet now. I think it happens because I run the computer too long (I was running the Comodo Cleaning Essential when it disable the network). Could you also help on enabling the network? It said that it cannot get the IP address even though it has it. I use ipconfig /renew but it fails. I am at lost on how to recover the network part. Thanks. [/QUOTE]
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