Danish hosting firms CloudNordic and AzeroCloud have suffered ransomware attacks, causing the loss of the majority of customer data and forcing the hosting providers to shut down all systems, including websites, email, and customer sites.
The two brands belong to the same company and stated that the attack unfolded last Friday night. However, today's operational status remains highly problematic, with the firm's IT teams only managing to restore some servers without any data.
Moreover, the firm's statement clarifies that it won't be paying the threat actors a ransom and has already engaged with security experts and reported the incident to the police.
Unfortunately, the system and data restoration process isn't going smoothly, and CloudNordic says many of its customers have lost data that appears to be irrecoverable.
"Since we neither can nor wish to meet the financial demands of the criminal hackers for a ransom, CloudNordic's IT team and external experts have been working intensively to assess the damage and determine what could be recovered," reads
CloudNordic's statement (machine translated)
"Sadly, it has been impossible to recover more data, and the majority of our customers have consequently lost all their data with us."
Both
public notices include instructions on recovering websites and services from local backups or Wayback Machine archives.
Given the situation, the two hosting service providers
previously recommended that heavily impacted customers move to other providers, such as Powernet and Nordicway.
