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<blockquote data-quote="Anthony Qian" data-source="post: 958761" data-attributes="member: 91446">Hi,I’ve been using McAfee recently and I encountered some False Positive issues. Actually, I am not surprised that McAfee has a relatively high FP rate, but what surprises me most is how hard it is to let McAfee to rectify these FP problems.I followed their False Positive submission procedure published on their <a href="https://service.mcafee.com/?locale=en-SG&amp;articleId=TS103032&amp;fromSearch=true&amp;page=shell&amp;shell=article-view" target="_blank">website</a>. After sending the email to <a href="mailto:virus_research@avertlabs.com">virus_research@avertlabs.com</a>, what I only got was an automatic analysis report saying the submitted sample can be detected with current DAT files. (Idk the purpose of this report. An FP sample, by definition, is definitely incorrectly&nbsp; detected by your engine!)After several days, I did a rescan and found the FP problem still existed. According to the procedure, I then re-sent my samples and added NOAUTO to the subject line. Again, I got an automatic analysis report as same as the previous one.I tried to contact their customer support, but I cannot access the chat function. I tried to get help from their official forum, but the moderator replied me with the above FP submission procedure. Anyone who has similar experiences or has better way to submit FP samples to McAfee?</blockquote>

[QUOTE="Anthony Qian, post: 958761, member: 91446"] Hi, I’ve been using McAfee recently and I encountered some False Positive issues. Actually, I am not surprised that McAfee has a relatively high FP rate, but what surprises me most is how hard it is to let McAfee to rectify these FP problems. I followed their False Positive submission procedure published on their [URL='https://service.mcafee.com/?locale=en-SG&articleId=TS103032&fromSearch=true&page=shell&shell=article-view']website[/URL]. After sending the email to [email]virus_research@avertlabs.com[/email], what I only got was an automatic analysis report saying the submitted sample can be detected with current DAT files. (Idk the purpose of this report. An FP sample, by definition, is definitely incorrectly detected by your engine!) After several days, I did a rescan and found the FP problem still existed. According to the procedure, I then re-sent my samples and added NOAUTO to the subject line. Again, I got an automatic analysis report as same as the previous one. I tried to contact their customer support, but I cannot access the chat function. I tried to get help from their official forum, but the moderator replied me with the above FP submission procedure. Anyone who has similar experiences or has better way to submit FP samples to McAfee? [/QUOTE]

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