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<blockquote data-quote="Magrun" data-source="post: 370550" data-attributes="member: 35414"><p>I did the factory reset, but I still have the same malware problems. The reset guide said that after resetting to factory condition, I would need to go to their web page and put in username, password and wireless key again. However when I went to the site, all this info was already set up, so I am not sure if I actually factory reset it?</p><p></p><p>I wanted to contact support to confirm if I did indeed 'factory reset'. However today is a holiday in the UK, so I can't call until tomorrow.</p></blockquote><p></p>
[QUOTE="Magrun, post: 370550, member: 35414"] I did the factory reset, but I still have the same malware problems. The reset guide said that after resetting to factory condition, I would need to go to their web page and put in username, password and wireless key again. However when I went to the site, all this info was already set up, so I am not sure if I actually factory reset it? I wanted to contact support to confirm if I did indeed 'factory reset'. However today is a holiday in the UK, so I can't call until tomorrow. [/QUOTE]
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