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<blockquote data-quote="TwinHeadedEagle" data-source="post: 264956" data-attributes="member: 6533"><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <span style="color: #FF0000"><u>Multiple Resident Protection warning!</u></span></strong></p><p></p><p><strong>Always have one (and no more than one!) AntiVirus program!</strong> In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. <strong>Please choose only one from the listed below</strong> to stay with and uninstall the others:</p><ul> <li data-xf-list-type="ul">Microsoft Security Essentials</li> <li data-xf-list-type="ul">Norton Internet Security</li> </ul><p></p><p>Uninstallation procedure:</p><ul> <li data-xf-list-type="ul">Press the <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> + <strong>R</strong> on your keyboard at the same time. Type <strong>appwiz.cpl</strong> and click <strong>OK</strong>.</li> <li data-xf-list-type="ul">Search for each uninstalled entry, right-click it and select <strong>Uninstall</strong>.</li> </ul><p>This should be done until any other steps will be taken.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/remove%20outdated.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <u><span style="color: #000000">Uninstall some programs</span></u></strong></p><p></p><p>We need to uninstall some programs.</p><ul> <li data-xf-list-type="ul">Press the <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> + <strong>R</strong> on your keyboard at the same time. Type <strong>appwiz.cpl</strong> and click <strong>OK</strong>.</li> <li data-xf-list-type="ul">Search there for each entry mentioned below, right-click the entry and click <strong>Uninstall</strong> one at a time</li> </ul><p><strong>The list of programs to uninstall:</strong></p><ul> <li data-xf-list-type="ul"><strong>Installer</strong></li> <li data-xf-list-type="ul"><strong>RocketTab</strong></li> <li data-xf-list-type="ul"><strong>Search Protect</strong></li> <li data-xf-list-type="ul"><strong>Software Version</strong></li> <li data-xf-list-type="ul"><strong>McAfee Security Scan Plus</strong></li> <li data-xf-list-type="ul"><strong>Super Optimizer</strong></li> </ul><p>After completing uninstalls, <strong>please manually reboot</strong> your machine!</p><p></p><p><span style="font-size: 12px"><strong><u>Note:</u></strong> If you get the message like: <strong>An error occurred while trying to uninstall, </strong>just press <strong>Yes.</strong></span></p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Scan with Malwarebytes' Anti-Malware</span></u></strong></p><p></p><p>Please download <a href="http://www.malwarebytes.org/products/" target="_blank"><span style="color: #ff0000"><strong>Malwarebytes Anti-Malware</strong></span></a> and save it to your desktop.</p><ul> <li data-xf-list-type="ul">Install the progam and select <strong>update</strong>.</li> <li data-xf-list-type="ul">Once updated, click the <strong>Settings</strong> tab, in the left panel choose <strong>Detctions & protection</strong> and tick <strong>Scan for rootkits</strong>.</li> <li data-xf-list-type="ul">Click the <strong>Scan</strong> tab, choose <strong>Threat Scan</strong> is checked and click <strong>Scan Now</strong>.</li> <li data-xf-list-type="ul">If threats are detected, click the <strong>Apply Actions</strong> button. You will now be prompted to reboot. Click <strong>Yes</strong>.</li> <li data-xf-list-type="ul">Upon completion of the scan (or after the reboot), click the <strong>History</strong> tab.</li> <li data-xf-list-type="ul">Click <strong>Application Logs</strong> and double-click the <strong>Scan Log</strong>.</li> <li data-xf-list-type="ul">At the bottom click <strong>Export</strong> and choose <strong>Text file</strong>.</li> </ul><p>Save the file to your desktop and include its content in your next reply.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> <u><span style="color: blue">Fix with AdwCleaner</span></u></strong></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/adwcleaner/" target="_blank"><strong>AdwCleaner</strong></a> by Xplode and save the file to your desktop.</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /> <strong> Run as Administrator</strong> to start the tool.</li> <li data-xf-list-type="ul">Follow the prompts and click <strong>Scan</strong>. </li> <li data-xf-list-type="ul">When finished, please click <strong>Clean</strong>.</li> <li data-xf-list-type="ul">Upon completion, click Report. A log (<strong>AdwCleaner[S*].txt)</strong> will open.</li> </ul><p></p><p>Please include the contents of that file in your reply.</p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Scan with Farbar Recovery Scan Tool</u></strong></span></p><p></p><p>Please re-run <strong>Farbar Recovery Scan Tool</strong> to give me a fresh look at your system.</p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Make sure that <strong>Addition</strong> option is checked.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button and wait.</li> <li data-xf-list-type="ul">The tool will produce two logfiles on your desktop: <strong>FRST.txt</strong> and <strong>Addition.txt</strong>.</li> </ul><p>Please include their content into your next reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 264956, member: 6533"] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/warning.gif[/IMG][B] [COLOR=#FF0000][U]Multiple Resident Protection warning![/U][/COLOR][/B] [B]Always have one (and no more than one!) AntiVirus program![/B] In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. [B]Please choose only one from the listed below[/B] to stay with and uninstall the others: [LIST] [*]Microsoft Security Essentials [*]Norton Internet Security [/LIST] Uninstallation procedure: [LIST] [*]Press the [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png[/IMG] + [B]R[/B] on your keyboard at the same time. Type [B]appwiz.cpl[/B] and click [B]OK[/B]. [*]Search for each uninstalled entry, right-click it and select [B]Uninstall[/B]. [/LIST] This should be done until any other steps will be taken. [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/remove%20outdated.jpg[/IMG][B] [U][COLOR=#000000]Uninstall some programs[/COLOR][/U][/B] We need to uninstall some programs. [LIST] [*]Press the [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/WindowsKey.png[/IMG] + [B]R[/B] on your keyboard at the same time. Type [B]appwiz.cpl[/B] and click [B]OK[/B]. [*]Search there for each entry mentioned below, right-click the entry and click [B]Uninstall[/B] one at a time [/LIST] [B]The list of programs to uninstall:[/B] [LIST] [*][B]Installer[/B] [*][B]RocketTab[/B] [*][B]Search Protect[/B] [*][B]Software Version[/B] [*][B]McAfee Security Scan Plus[/B] [*][B]Super Optimizer[/B] [/LIST] After completing uninstalls, [B]please manually reboot[/B] your machine! [SIZE=3][B][U]Note:[/U][/B] If you get the message like: [B]An error occurred while trying to uninstall, [/B]just press [B]Yes.[/B][/SIZE] [IMG]https://sites.google.com/site/cannedfixes/malwarebytes-anti-malware/51a46ae42d560-malwarebytes_anti_malware.png[/IMG] [B] [U][COLOR=blue]Scan with Malwarebytes' Anti-Malware[/COLOR][/U][/B] Please download [URL='http://www.malwarebytes.org/products/'][COLOR=#ff0000][B]Malwarebytes Anti-Malware[/B][/COLOR][/URL] and save it to your desktop. [LIST] [*]Install the progam and select [B]update[/B]. [*]Once updated, click the [B]Settings[/B] tab, in the left panel choose [B]Detctions & protection[/B] and tick [B]Scan for rootkits[/B]. [*]Click the [B]Scan[/B] tab, choose [B]Threat Scan[/B] is checked and click [B]Scan Now[/B]. [*]If threats are detected, click the [B]Apply Actions[/B] button. You will now be prompted to reboot. Click [B]Yes[/B]. [*]Upon completion of the scan (or after the reboot), click the [B]History[/B] tab. [*]Click [B]Application Logs[/B] and double-click the [B]Scan Log[/B]. [*]At the bottom click [B]Export[/B] and choose [B]Text file[/B]. [/LIST] Save the file to your desktop and include its content in your next reply. [img]https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png[/img] [b] [u][color=blue]Fix with AdwCleaner[/color][/u][/b] Please download [url=http://www.bleepingcomputer.com/download/adwcleaner/][b]AdwCleaner[/b][/url] by Xplode and save the file to your desktop. [list][*]Right-click on [img]https://sites.google.com/site/cannedfixes/adwcleaner/adwcleaner_new.png[/img] icon and select [img]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/img] [b] Run as Administrator[/b] to start the tool. [*]Follow the prompts and click [b]Scan[/b]. [*]When finished, please click [b]Clean[/b]. [*]Upon completion, click Report. A log ([b]AdwCleaner[S*].txt)[/b] will open.[/list] Please include the contents of that file in your reply. [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Scan with Farbar Recovery Scan Tool[/U][/B][/COLOR] Please re-run [B]Farbar Recovery Scan Tool[/B] to give me a fresh look at your system. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Make sure that [B]Addition[/B] option is checked. [*]Press [B]Scan[/B] button and wait. [*]The tool will produce two logfiles on your desktop: [B]FRST.txt[/B] and [B]Addition.txt[/B]. [/LIST] Please include their content into your next reply. [/QUOTE]
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