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Windows Malware Removal Help & Support
malwarebytes not finding malware, issues with running scan and bluescreen
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<blockquote data-quote="Fiery" data-source="post: 100649" data-attributes="member: 9"><p>If you can find a flash/memory drive, that would be best. The tool isn't too big, only 888 KBs. You can transfer some of the photo to another computer to make room. It will only need 1 photo's worth of space.</p><p></p><p>If not, do the following:</p><p></p><p>Please do the following in safe mode. If you don't know how to access safe mode, follow the instructions <a href="http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true" target="_blank">here</a></p><p></p><p>Download and run <span style="color: blue"><strong>RKill</strong></span></p><p><a href="http://download.bleepingcomputer.com/grinler/rkill.com" target="_blank"><u><span style="color: blue">Download mirror 1</span></u></a> - <a href="http://download.bleepingcomputer.com/grinler/rkill.exe" target="_blank"><u><span style="color: blue">Download mirror 2</span></u></a> - <a href="http://download.bleepingcomputer.com/grinler/iExplore.exe" target="_blank"><u><span style="color: blue">Download mirror 3</span></u></a></p><p></p><p></p><ul> <li data-xf-list-type="ul">Save it to your Desktop.</li> <li data-xf-list-type="ul">Double click the RKill desktop icon.</li> <li data-xf-list-type="ul">It will quickly run. If it does not run, try another download link from above.</li> </ul><p><img title="RKILL Command prompt" src="http://malwaretips.com/images/removalguide/rkill2.png" alt="[Image: run-rkill-2.png]" width="507" height="256" border="0" /></p><ul> <li data-xf-list-type="ul">When Rkill has completed its task, it will <<strong>>generate a log</<strong>>. You can then <<strong>>proceed with the rest of the guide</<strong>>.</strong></strong></strong></strong></li> </ul><p><strong><strong><strong><strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><img title="RKILL LOG" src="http://malwaretips.com/images/removalguide/rkill3.png" alt="[Image: XP Defender 2013 rkill3.jpg]" width="414" height="187" border="0" /></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong></ol><br></strong></strong></strong></strong></p><p><strong><strong><strong><strong><br><<strong>>WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.</<strong>></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>Download <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank"><strong><span style="color: green"><u>OTL</u></span></strong></a> by <strong>Old Timer</strong> from <a href="http://oldtimer.geekstogo.com/OTL.exe" target="_blank">here</a> and save it to your Desktop. If you can't access the internet on your infected PC, download it on a clean PC, transfer it to your infected PC using a USB/flash drive.</strong></strong></strong></strong></strong></strong></p><ul> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Double click on <strong>OTL.exe</strong> to run it.</strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Click the <strong>Scan All Users</strong> checkbox.</strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Change <strong>Standard Registry</strong> to <strong>All</strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Check the boxes beside <strong>LOP Check</strong> and <strong>Purity Check</strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Click on <strong>Run Scan</strong> at the top left hand corner.</strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>When done, two Notepad files will open.<ul> <li data-xf-list-type="ul"><strong>OTListIt.txt</strong> <-- <em>Will be opened</em></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong>Extra.txt</strong> <-- <em>Will be minimized</em></strong></strong></strong></strong></strong></strong></li> </ul></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong>Please post the contents of these 2 Notepad files in your next reply.</strong></strong></strong></strong></strong></strong></li> </ul><p></p><p><strong><strong><strong><strong><strong><strong><hr /><p></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><ol> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>Download <strong>aswmbr.exe</strong> from the below link: <br /> <strong><a href="http://public.avast.com/~gmerek/aswMBR.exe" target="_blank">aswMBR DOWNLOAD LINK </a><em>(This link will automatically download aswMBR on your computer)</em></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>Double click the aswMBR.exe to run it.<br /> </strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>Click the <strong>[Scan]</strong> button to start scan<br /> <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-1.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ol"><strong><strong><strong><strong><strong><strong>On completion of the scan click <strong>[Save log]</strong>, save it to your desktop and <strong>post in your next reply.</strong><br /> <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-2.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></strong></strong></strong></strong></strong></li> </ol></p></blockquote><p></p>
[QUOTE="Fiery, post: 100649, member: 9"] If you can find a flash/memory drive, that would be best. The tool isn't too big, only 888 KBs. You can transfer some of the photo to another computer to make room. It will only need 1 photo's worth of space. If not, do the following: Please do the following in safe mode. If you don't know how to access safe mode, follow the instructions [url=http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true]here[/url] Download and run [color=blue][b]RKill[/b][/color] [url=http://download.bleepingcomputer.com/grinler/rkill.com][u][color=blue]Download mirror 1[/color][/u][/url] - [url=http://download.bleepingcomputer.com/grinler/rkill.exe][u][color=blue]Download mirror 2[/color][/u][/url] - [url=http://download.bleepingcomputer.com/grinler/iExplore.exe][u][color=blue]Download mirror 3[/color][/u][/url] [list][*]Save it to your Desktop. [*]Double click the RKill desktop icon. [*]It will quickly run. If it does not run, try another download link from above.[/list] <img title="RKILL Command prompt" src="http://malwaretips.com/images/removalguide/rkill2.png" alt="[Image: run-rkill-2.png]" width="507" height="256" border="0" /> [list] [*]When Rkill has completed its task, it will <[b]>generate a log</[b]>. You can then <[b]>proceed with the rest of the guide</[b]>.[/b][/b][/b][/b][/list][b][b][b][b] <img title="RKILL LOG" src="http://malwaretips.com/images/removalguide/rkill3.png" alt="[Image: XP Defender 2013 rkill3.jpg]" width="414" height="187" border="0" /></li> </ol><br> <br><[b]>WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.</[b]> [hr] Download [url=http://oldtimer.geekstogo.com/OTL.exe][b][color=green][u]OTL[/u][/color][/b][/url] by [b]Old Timer[/b] from [url=oldtimer.geekstogo.com/OTL.exe]here[/url] and save it to your Desktop. If you can't access the internet on your infected PC, download it on a clean PC, transfer it to your infected PC using a USB/flash drive. [list] [*]Double click on [b]OTL.exe[/b] to run it. [*]Click the [b]Scan All Users[/b] checkbox. [*]Change [b]Standard Registry[/b] to [b]All[/b] [*]Check the boxes beside [b]LOP Check[/b] and [b]Purity Check[/b] [*]Click on [b]Run Scan[/b] at the top left hand corner. [*]When done, two Notepad files will open. [list][*][b]OTListIt.txt[/b] <-- [i]Will be opened[/i] [*][b]Extra.txt[/b] <-- [i]Will be minimized[/i][/list][*]Please post the contents of these 2 Notepad files in your next reply.[/list] [hr] [list=1][*]Download [b]aswmbr.exe[/b] from the below link: [b][url=http://public.avast.com/~gmerek/aswMBR.exe]aswMBR DOWNLOAD LINK [/url]<em>(This link will automatically download aswMBR on your computer)</em>[/b] [*]Double click the aswMBR.exe to run it. [*]Click the [b][Scan][/b] button to start scan [img]http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-1.png[/img] [*]On completion of the scan click [b][Save log][/b], save it to your desktop and [b]post in your next reply.[/b] [img]http://malwaretips.com/blogs/wp-content/uploads/2012/07/avast-mbr-2.png[/img][/list][/hr][/hr][/b][/b][/b][/b][/b][/b] [/QUOTE]
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