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Windows Malware Removal Help & Support
malwarebytes not finding malware, issues with running scan and bluescreen
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<blockquote data-quote="Fiery" data-source="post: 100772" data-attributes="member: 9"><p>Hi, don't worry, we will restore those files. </p><p></p><p>Open up Notepad and paste the following:</p><p></p><p></p><ul> <li data-xf-list-type="ul"> Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe<br /> </li> <li data-xf-list-type="ul"> At this point, you MUST EXIT ALL BROWSERS NOW before continuing!<br /> </li> <li data-xf-list-type="ul"> You should have both the ComboFix.exe and CFScript.txt icons on your Desktop.<br /> </li> <li data-xf-list-type="ul"> Now use your mouse to drag CFscript.txt on top of ComboFix.exe<br /> <img src="http://users.pandora.be/bluepatchy/miekiemoes/images/CFScript.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><br /> </li> <li data-xf-list-type="ul"> Follow the prompts.<br /> </li> <li data-xf-list-type="ul"> When it finishes, a log will be produced named c:\combofix.txt<br /> </li> <li data-xf-list-type="ul"> I will ask for this log below</li> </ul><p></p><hr /><p></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/adwcleaner/" target="_blank">AdwCleaner</a> by Xplode onto your desktop.</p><ul> <li data-xf-list-type="ul">Close all open programs and internet browsers.</li> <li data-xf-list-type="ul">Double click on<strong> AdwCleaner.exe</strong> to run the tool(For Vista or Windows 7, right-click and select <strong>Run as Administrator to start</strong>)</li> <li data-xf-list-type="ul">Click<strong> delete</strong></li> <li data-xf-list-type="ul">Please post the content of that logfile with your next reply.</li> <li data-xf-list-type="ul">You can find the logfile at <strong>C:\AdwCleaner[S1].txt</strong></li> </ul><hr /><p></p><p></p><p>Download TDSSkiller from <a href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Double-Click on <strong>TDSSKiller.exe</strong> to run the application</li> <li data-xf-list-type="ul">When TDSSkiller opens, click <strong> change parameters </strong> , check the box next to <strong>Loaded modules </strong>. A reboot will be required.</li> <li data-xf-list-type="ul">After reboot, TDSSKiller will run again. Click<strong> Change parameters</strong> again and make sure everything is checked.<br /> <img src="http://img.photobucket.com/albums/v257/MrChalee/clip.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /></li> <li data-xf-list-type="ul">click <strong>Start scan </strong>.<br /> </li> <li data-xf-list-type="ul">If a <strong>suspicious object</strong> is detected, the default action will be <strong>Skip</strong>, click on Continue. (If it saids TDL4/TDSS file system, select <strong>delete</strong>)</li> <li data-xf-list-type="ul">If <strong>malicious objects </strong>are found, ensure <strong>Cure (default)</strong> is selected, then click <strong>Continue</strong> and <strong>Reboot now</strong> to finish the cleaning process.</li> </ul><p></p><p>Post the log after (usually <strong>C:\</strong> folder in the form of <strong>TDSSKiller.[Version]_[Date]_[Time]_log.txt</strong></p></blockquote><p></p>
[QUOTE="Fiery, post: 100772, member: 9"] Hi, don't worry, we will restore those files. Open up Notepad and paste the following: [list] [*] Save the above as CFscript.txt and make sure you save it to the same location (should be on your Desktop) as ComboFix.exe [*] At this point, you MUST EXIT ALL BROWSERS NOW before continuing! [*] You should have both the ComboFix.exe and CFScript.txt icons on your Desktop. [*] Now use your mouse to drag CFscript.txt on top of ComboFix.exe [img]http://users.pandora.be/bluepatchy/miekiemoes/images/CFScript.gif[/img] [*] Follow the prompts. [*] When it finishes, a log will be produced named c:\combofix.txt [*] I will ask for this log below[/list] [hr] Please download [url=http://www.bleepingcomputer.com/download/adwcleaner/]AdwCleaner[/url] by Xplode onto your desktop. [list] [*]Close all open programs and internet browsers. [*]Double click on[b] AdwCleaner.exe[/b] to run the tool(For Vista or Windows 7, right-click and select [b]Run as Administrator to start[/b]) [*]Click[b] delete[/b] [*]Please post the content of that logfile with your next reply. [*]You can find the logfile at [b]C:\AdwCleaner[S1].txt[/b] [/list] [hr] Download TDSSkiller from [url=http://support.kaspersky.com/downloads/utils/tdsskiller.exe]here[/url] [list] [*]Double-Click on [b]TDSSKiller.exe[/b] to run the application [*]When TDSSkiller opens, click [b] change parameters [/b] , check the box next to [b]Loaded modules [/b]. A reboot will be required. [*]After reboot, TDSSKiller will run again. Click[b] Change parameters[/b] again and make sure everything is checked. [img]http://img.photobucket.com/albums/v257/MrChalee/clip.jpg[/img] [*]click [b]Start scan [/b]. [*]If a [b]suspicious object[/b] is detected, the default action will be [b]Skip[/b], click on Continue. (If it saids TDL4/TDSS file system, select [b]delete[/b]) [*]If [b]malicious objects [/b]are found, ensure [b]Cure (default)[/b] is selected, then click [b]Continue[/b] and [b]Reboot now[/b] to finish the cleaning process.[/list] Post the log after (usually [b]C:\[/b] folder in the form of [b]TDSSKiller.[Version]_[Date]_[Time]_log.txt[/b][/hr][/hr] [/QUOTE]
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