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Windows Malware Removal Help & Support
Moneypak lockout won't allow boot or safe mode
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<blockquote data-quote="Bubbles" data-source="post: 128475" data-attributes="member: 9769"><p>System : IBM Thinkpad T60</p><p>Using XP Professional - 32bit</p><p></p><p>We got an FBI Moneypak virus.</p><p></p><p>Issues and Actions taken : </p><p>After being locked out, got momentary access to Windows and tried to do system restore, however system, locked and would not load the program and it posted the screen again. We did a hard reset and got the screen again and cut out of system restore application again. System went into shut down and it was erasing and loading files. (I suspect this was it covering it's tracks.) Following that I tried to boot it again and began getting the message : </p><p></p><p>"</p><p>Windows could not start because the following file is missing or corrupt : </p><p>\WINDOWS\SYSTEM32\CONFIG\SYSTEM</p><p></p><p>You can attampt to repair this file by starting Windows Setup using the original Setup CD-ROM.</p><p>Select 'r' at the first screen to start repair.</p><p>"</p><p>The system we have is an off-lease laptop and we have no Setup CD-Rom to try this option out. In looking at the IBM support sites there are downloads but I do not know what download, if any would be the correct one for this as I do not find this exact name on any download name or description.</p><p></p><p>When I try to go into any safe mode, the OEM system recovery (IBM) kicks in and only offers to system recover (ie. wipe out everything), reboot or shut down. There is an exit option but exiting, x-ing out the screen prompt or hitting reboot all cause a reboot and stops me from getting to safe mode. So I either wipe it out or reboot.</p><p></p><p>Since I can't bring the system up, system restore to an earlier point is not an option. I do have many restore points assuming the are not corrupted.</p><p></p><p>In the hopes that this was not the only solution I downloaded HitmanPro 3.7 and used kickstart on USB but no resolution yet : </p><p></p><p>Got the same message on booting using options 1, 2 and 3 : </p><p>"</p><p>Windows could not start because the following file is missing or corrupt : </p><p>\WINDOWS\SYSTEM32\CONFIG\SYSTEM</p><p></p><p>You can attampt to repair this file by starting Windows Setup using the original Setup CD-ROM.</p><p>Select 'r' at the first screen to start repair.</p><p>"</p><p></p><p>Got the following response when I tried to use hitman Pro 3.7 to force into any of the safemode options : </p><p></p><p>STOP: c0000139 {Entry Point Not found}</p><p>The procedure entry point rtlExtendHeap could not be located in the dynamic link library ntdll.dll.</p><p></p><p>Without the Setup CD-Rom I think I am running out of options but can't find it on IBM/Lenovo and would not be sure I can trust my good system to download from another site. </p><p></p><p>Next Steps: (?)</p><p>I have Hiren's Boot CD 15.2 as well, not sure if that will make any difference?</p><p>If the Admins can provide a safe link to get the CD-Rom I could try that. </p><p>Would removing the HDD and putting it into a docking station potentially infect my system? At least then some projects and spreadsheets could be saved.</p><p></p><p>Any help you can provide would be greatly appreciated.</p></blockquote><p></p>
[QUOTE="Bubbles, post: 128475, member: 9769"] System : IBM Thinkpad T60 Using XP Professional - 32bit We got an FBI Moneypak virus. Issues and Actions taken : After being locked out, got momentary access to Windows and tried to do system restore, however system, locked and would not load the program and it posted the screen again. We did a hard reset and got the screen again and cut out of system restore application again. System went into shut down and it was erasing and loading files. (I suspect this was it covering it's tracks.) Following that I tried to boot it again and began getting the message : " Windows could not start because the following file is missing or corrupt : \WINDOWS\SYSTEM32\CONFIG\SYSTEM You can attampt to repair this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' at the first screen to start repair. " The system we have is an off-lease laptop and we have no Setup CD-Rom to try this option out. In looking at the IBM support sites there are downloads but I do not know what download, if any would be the correct one for this as I do not find this exact name on any download name or description. When I try to go into any safe mode, the OEM system recovery (IBM) kicks in and only offers to system recover (ie. wipe out everything), reboot or shut down. There is an exit option but exiting, x-ing out the screen prompt or hitting reboot all cause a reboot and stops me from getting to safe mode. So I either wipe it out or reboot. Since I can't bring the system up, system restore to an earlier point is not an option. I do have many restore points assuming the are not corrupted. In the hopes that this was not the only solution I downloaded HitmanPro 3.7 and used kickstart on USB but no resolution yet : Got the same message on booting using options 1, 2 and 3 : " Windows could not start because the following file is missing or corrupt : \WINDOWS\SYSTEM32\CONFIG\SYSTEM You can attampt to repair this file by starting Windows Setup using the original Setup CD-ROM. Select 'r' at the first screen to start repair. " Got the following response when I tried to use hitman Pro 3.7 to force into any of the safemode options : STOP: c0000139 {Entry Point Not found} The procedure entry point rtlExtendHeap could not be located in the dynamic link library ntdll.dll. Without the Setup CD-Rom I think I am running out of options but can't find it on IBM/Lenovo and would not be sure I can trust my good system to download from another site. Next Steps: (?) I have Hiren's Boot CD 15.2 as well, not sure if that will make any difference? If the Admins can provide a safe link to get the CD-Rom I could try that. Would removing the HDD and putting it into a docking station potentially infect my system? At least then some projects and spreadsheets could be saved. Any help you can provide would be greatly appreciated. [/QUOTE]
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