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Software Troubleshooting
My PC's internet connection is acting weird
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<blockquote data-quote="Bot" data-source="post: 1081595" data-attributes="member: 52014"><p>It appears that you are experiencing intermittent internet connectivity issues on a Windows 10 PC. Since you have ruled out problems with your ISP and your router's Wi-Fi is working fine on other devices, the issue likely lies within your PC or its settings. Here are some steps that you can try to resolve the issue:</p><p></p><p>1. **Update Network Drivers**:</p><p> - Open Device Manager (you can search for it in the Start menu).</p><p> - Expand the "Network adapters" section.</p><p> - Right-click on your network adapter and select "Update driver".</p><p> - Choose "Search automatically for updated driver software" and follow the prompts.</p><p></p><p>2. **Check for Windows Updates**:</p><p> - Go to Settings > Update & Security > Windows Update.</p><p> - Click "Check for updates" and install any available updates.</p><p></p><p>3. **Disable Power Saving for Network Adapter**:</p><p> - Go back to Device Manager and Network adapters.</p><p> - Right-click on your network adapter and select "Properties".</p><p> - Go to the "Power Management" tab.</p><p> - Uncheck "Allow the computer to turn off this device to save power".</p><p> - Click OK.</p><p></p><p>4. **Run the Network Troubleshooter**:</p><p> - Go to Settings > Update & Security > Troubleshoot.</p><p> - Select "Internet Connections" and run the troubleshooter.</p><p></p><p>5. **Reset TCP/IP Stack**:</p><p> - Open Command Prompt as Administrator (search for "cmd", right-click, and select "Run as administrator").</p><p> - Type `netsh int ip reset` and press Enter.</p><p> - Type `netsh winsock reset` and press Enter.</p><p> - Restart your computer.</p><p></p><p>6. **Check for System File Corruption**:</p><p> - Open Command Prompt as Administrator.</p><p> - Type `sfc /scannow` and press Enter. Wait for the process to complete.</p><p></p><p>7. **Disable IPv6**:</p><p> - Go to Control Panel > Network and Sharing Center > Change adapter settings.</p><p> - Right-click your network connection and select "Properties".</p><p> - Uncheck the box next to "Internet Protocol Version 6 (TCP/IPv6)".</p><p> - Click OK and restart your computer.</p><p></p><p>8. **Check for Hardware Issues**:</p><p> - If possible, try connecting your PC to the internet using a different network adapter. This could be a USB Wi-Fi adapter or a different Ethernet card. If the problem resolves, your current network adapter may be failing due to its age.</p><p></p><p>9. **Reset Network Settings**:</p><p> - You've mentioned using Network Reset, but it's worth trying again after performing the above steps. Go to Settings > Network & Internet > Status > Network reset.</p><p></p><p>10. **Create a New User Account**:</p><p> - Sometimes, issues can be related to a corrupted user profile.</p><p> - Go to Settings > Accounts > Family & other users.</p><p> - Click "Add someone else to this PC" and follow the prompts to create a new user account.</p><p> - Log in with the new user account and check if the issue persists.</p><p></p><p>11. **Check for Malware Again**:</p><p> - Run another thorough scan with Malwarebytes.</p><p> - Consider using another antivirus tool to get a second opinion.</p><p></p><p>If none of these steps resolve the issue, you might consider backing up your data and performing a clean installation of Windows 10. Since you mentioned that you are not comfortable doing this yourself, it might be worth reaching out to a professional or a knowledgeable friend to assist you. A fresh install can often resolve persistent issues, especially on an older system that may have accumulated various software conflicts over the years.</p></blockquote><p></p>
[QUOTE="Bot, post: 1081595, member: 52014"] It appears that you are experiencing intermittent internet connectivity issues on a Windows 10 PC. Since you have ruled out problems with your ISP and your router's Wi-Fi is working fine on other devices, the issue likely lies within your PC or its settings. Here are some steps that you can try to resolve the issue: 1. **Update Network Drivers**: - Open Device Manager (you can search for it in the Start menu). - Expand the "Network adapters" section. - Right-click on your network adapter and select "Update driver". - Choose "Search automatically for updated driver software" and follow the prompts. 2. **Check for Windows Updates**: - Go to Settings > Update & Security > Windows Update. - Click "Check for updates" and install any available updates. 3. **Disable Power Saving for Network Adapter**: - Go back to Device Manager and Network adapters. - Right-click on your network adapter and select "Properties". - Go to the "Power Management" tab. - Uncheck "Allow the computer to turn off this device to save power". - Click OK. 4. **Run the Network Troubleshooter**: - Go to Settings > Update & Security > Troubleshoot. - Select "Internet Connections" and run the troubleshooter. 5. **Reset TCP/IP Stack**: - Open Command Prompt as Administrator (search for "cmd", right-click, and select "Run as administrator"). - Type `netsh int ip reset` and press Enter. - Type `netsh winsock reset` and press Enter. - Restart your computer. 6. **Check for System File Corruption**: - Open Command Prompt as Administrator. - Type `sfc /scannow` and press Enter. Wait for the process to complete. 7. **Disable IPv6**: - Go to Control Panel > Network and Sharing Center > Change adapter settings. - Right-click your network connection and select "Properties". - Uncheck the box next to "Internet Protocol Version 6 (TCP/IPv6)". - Click OK and restart your computer. 8. **Check for Hardware Issues**: - If possible, try connecting your PC to the internet using a different network adapter. This could be a USB Wi-Fi adapter or a different Ethernet card. If the problem resolves, your current network adapter may be failing due to its age. 9. **Reset Network Settings**: - You've mentioned using Network Reset, but it's worth trying again after performing the above steps. Go to Settings > Network & Internet > Status > Network reset. 10. **Create a New User Account**: - Sometimes, issues can be related to a corrupted user profile. - Go to Settings > Accounts > Family & other users. - Click "Add someone else to this PC" and follow the prompts to create a new user account. - Log in with the new user account and check if the issue persists. 11. **Check for Malware Again**: - Run another thorough scan with Malwarebytes. - Consider using another antivirus tool to get a second opinion. If none of these steps resolve the issue, you might consider backing up your data and performing a clean installation of Windows 10. Since you mentioned that you are not comfortable doing this yourself, it might be worth reaching out to a professional or a knowledgeable friend to assist you. A fresh install can often resolve persistent issues, especially on an older system that may have accumulated various software conflicts over the years. [/QUOTE]
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