Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
OS passwords no longer work. Help!
Message
<blockquote data-quote="jwcater" data-source="post: 304029" data-attributes="member: 31049"><p>THE, thanks for helping but, as I stated in my post, I cannot log on to my computer. The last time my computer had this problem (yesterday), I did a Windows restore (before I posted a "help" message on this forum) that gave me temporary access but has now reverted to its original infected state. Yesterday, I could log on in Safe Mode (before I did the Windows restore) but immediately got a message "Windows Explorer has encountered an error and must shut down." When I attempt to close that message box, I can click on something and it may or may not allow me to proceed for just a second or two but then I get the same message popping up again. That's when I decided to do the Windows restore, updated my AV and Malware programs, ran scans and thought I had the problem beat. Later, I went back to that computer and found it in the original infected state. So, now I'm back to the point where I can, if I wish, boot into Safe Mode but with unpredictable results thereafter.</p><p></p><p>I do have another computer that is not infected (the one with which I'm using to write this post). So, I can download programs, copy to USB drive and boot from it - if that helps.</p><p></p><p>Also, fyi, it seems that there is another thread on this forum with the same title as mine. Not sure how that happened. Anyway, thought you should be made aware of it.</p><p></p><p>Lastly, before I read your post this morning, I powered down my infected computer. It is still down. I understand that, with a computer in an infected state, even something as simple as a power cycling can create problems but, again, I did that before reading your reply. I will follow your instructions carefully. Please read my responses carefully as I try to communicate effectively, the first time. I await your next instruction.</p><p></p><p>In your instructions, please keep in mind that I know more than the average layperson about computers/Windows OS, but nothing close to what someone like you knows. What would you have me do next?</p></blockquote><p></p>
[QUOTE="jwcater, post: 304029, member: 31049"] THE, thanks for helping but, as I stated in my post, I cannot log on to my computer. The last time my computer had this problem (yesterday), I did a Windows restore (before I posted a "help" message on this forum) that gave me temporary access but has now reverted to its original infected state. Yesterday, I could log on in Safe Mode (before I did the Windows restore) but immediately got a message "Windows Explorer has encountered an error and must shut down." When I attempt to close that message box, I can click on something and it may or may not allow me to proceed for just a second or two but then I get the same message popping up again. That's when I decided to do the Windows restore, updated my AV and Malware programs, ran scans and thought I had the problem beat. Later, I went back to that computer and found it in the original infected state. So, now I'm back to the point where I can, if I wish, boot into Safe Mode but with unpredictable results thereafter. I do have another computer that is not infected (the one with which I'm using to write this post). So, I can download programs, copy to USB drive and boot from it - if that helps. Also, fyi, it seems that there is another thread on this forum with the same title as mine. Not sure how that happened. Anyway, thought you should be made aware of it. Lastly, before I read your post this morning, I powered down my infected computer. It is still down. I understand that, with a computer in an infected state, even something as simple as a power cycling can create problems but, again, I did that before reading your reply. I will follow your instructions carefully. Please read my responses carefully as I try to communicate effectively, the first time. I await your next instruction. In your instructions, please keep in mind that I know more than the average layperson about computers/Windows OS, but nothing close to what someone like you knows. What would you have me do next? [/QUOTE]
Insert quotes…
Verification
Post reply
Top