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<blockquote data-quote="argus" data-source="post: 299741" data-attributes="member: 21493"><p>Helllo,</p><p></p><p>Before we begin, please note the following:</p><ul> <li data-xf-list-type="ul">I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The logs can take some time to research, so please be patient with me.</li> <li data-xf-list-type="ul">Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.</li> <li data-xf-list-type="ul">Instructions that I give are for your system only!</li> <li data-xf-list-type="ul">Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.</li> <li data-xf-list-type="ul">Please perform all steps in the order received. If you can't understand something don't hesitate to ask.</li> <li data-xf-list-type="ul">Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.</li> </ul><p></p><p></p><p>==========================================</p><p></p><p></p><p></p><p></p><p></p><p>Download <img src="http://www.imgdumper.nl/uploads6/51a5f31352f71/51a5f31352b88-icon_MBAR.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong><a href="https://malwarebytes.app.box.com/s/xiaxsbl4cjdyyqx5wp8q" target="_blank"><span style="color: #0000FF">Malwarebytes Anti-Rootkit</span></a></strong> to your desktop.</p><ul> <li data-xf-list-type="ul">Double-click the icon to start the tool.</li> <li data-xf-list-type="ul">It will ask you where to extract it, then it will start.</li> <li data-xf-list-type="ul"><strong><span style="color: #FF0000">Warning!</span></strong> <em>Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.</em></li> <li data-xf-list-type="ul">Click in the introduction screen "<strong>next</strong>" to continue.</li> <li data-xf-list-type="ul">Click in the following screen "<strong>Update</strong>" to obtain the latest malware definitions.</li> <li data-xf-list-type="ul">Once the update is complete select "<strong>Next</strong>" and click "<strong>Scan</strong>".</li> <li data-xf-list-type="ul">When the scan is finished and no malware has been found select "<strong>Exit</strong>".</li> <li data-xf-list-type="ul">If malware was detected, make sure to check all the items and click "<strong>Cleanup</strong>". Reboot your computer.</li> <li data-xf-list-type="ul">Open the MBAR folder and paste the content of the following files in your next reply:<ul> <li data-xf-list-type="ul"><strong>"mbar-log-<em>{date} (xx-xx-xx)</em>.txt"</strong></li> <li data-xf-list-type="ul"><strong>"system-log.txt"</strong></li> </ul></li> </ul><p></p><p></p><p></p><p></p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Scan with Farbar Recovery Scan Tool</u></strong></span></p><p>Please re-run <strong>Farbar Recovery Scan Tool</strong> to give me a fresh look at your system.</p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Make sure that <strong>Addition</strong> option is checked.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button and wait.</li> <li data-xf-list-type="ul">The tool will produce two logfiles on your desktop: <strong>FRST.txt</strong> and <strong>Addition.txt</strong>.</li> </ul><p>Please include their content into your next reply.</p></blockquote><p></p>
[QUOTE="argus, post: 299741, member: 21493"] Helllo, Before we begin, please note the following: [LIST] [*]I will working be on your Malware issues, this may or may not, solve other issues you have with your machine. [*]The logs can take some time to research, so please be patient with me. [*]Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay. [*]Instructions that I give are for your system only! [*]Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. [*]Please perform all steps in the order received. If you can't understand something don't hesitate to ask. [*]Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions. [/LIST] ========================================== Download [IMG]http://www.imgdumper.nl/uploads6/51a5f31352f71/51a5f31352b88-icon_MBAR.png[/IMG][B][URL='https://malwarebytes.app.box.com/s/xiaxsbl4cjdyyqx5wp8q'][COLOR=#0000FF]Malwarebytes Anti-Rootkit[/COLOR][/URL][/B] to your desktop. [LIST] [*]Double-click the icon to start the tool. [*]It will ask you where to extract it, then it will start. [*][B][COLOR=#FF0000]Warning![/COLOR][/B] [I]Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.[/I] [*]Click in the introduction screen "[B]next[/B]" to continue. [*]Click in the following screen "[B]Update[/B]" to obtain the latest malware definitions. [*]Once the update is complete select "[B]Next[/B]" and click "[B]Scan[/B]". [*]When the scan is finished and no malware has been found select "[B]Exit[/B]". [*]If malware was detected, make sure to check all the items and click "[B]Cleanup[/B]". Reboot your computer. [*]Open the MBAR folder and paste the content of the following files in your next reply: [LIST] [*][B]"mbar-log-[I]{date} (xx-xx-xx)[/I].txt"[/B] [*][B]"system-log.txt"[/B] [/LIST] [/LIST] [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Scan with Farbar Recovery Scan Tool[/U][/B][/COLOR] Please re-run [B]Farbar Recovery Scan Tool[/B] to give me a fresh look at your system. [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Make sure that [B]Addition[/B] option is checked. [*]Press [B]Scan[/B] button and wait. [*]The tool will produce two logfiles on your desktop: [B]FRST.txt[/B] and [B]Addition.txt[/B]. [/LIST] Please include their content into your next reply. [/QUOTE]
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