The virus has been going on for at least a couple months. It is my parents computer and they aren't sure when it first began. It takes at least five minutes for a simple click to get a response. Extremely slow! High CPU and memory usage even when nothing is actually being done by the user. It seems similar to COM Surrogate, which I had on my machine, but I am not seeing the replication in the task manager. I have run McAfee scan, SuperAntiSpyware, and Malwarebytes, all of which found Numerous viruses and spyware, however the symptoms remain. When I checked Microsoft updates, some did update, however the service pack 1 will not install. It seems that it has been this way for some time while still being used. That may explain the numerous viruses. I have tried to install it but it continues to fail. I tried installing the System Update Readiness Tool as recommended on Microsoft support web site, but still won't install.
I think the fact that the service pack won't install is just a coincident factor. The slowness seems to be due to a virus that I have not been able to get rid of with the usual virus cleaners. I can't even continue to work on the service pack install due to the slowness. One click taking 5 to 10 minutes for a response is not allowing continued work on the machine. Any help greatly appreciated!
I think the fact that the service pack won't install is just a coincident factor. The slowness seems to be due to a virus that I have not been able to get rid of with the usual virus cleaners. I can't even continue to work on the service pack install due to the slowness. One click taking 5 to 10 minutes for a response is not allowing continued work on the machine. Any help greatly appreciated!