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Windows Malware Removal Help & Support
Still have Do Searches after going through steps to remove it
Message
<blockquote data-quote="TwinHeadedEagle" data-source="post: 144479" data-attributes="member: 6533"><p>Hello, I'll be working with you <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. </li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean.</li> <li data-xf-list-type="ul">Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours. </li> <li data-xf-list-type="ul">Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.</li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, <strong>please stop and ask.</strong> Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p></p><p></p><p>Please download <a href="http://public.avast.com/~gmerek/aswMBR.exe" target="_blank"><strong>aswMBR</strong></a> and save it to your desktop.</p><p></p><p>Double click <strong>aswMBR.exe</strong> to start the tool. </p><ul> <li data-xf-list-type="ul">Select<strong> Yes</strong> if prompted to download the Avast database.</li> <li data-xf-list-type="ul">Click <strong>Scan</strong></li> <li data-xf-list-type="ul">Upon completion of the scan ( <em>Scan finished successfully </em>) click<strong> Save log</strong> and save it to your desktop, and post that log in your next reply for review.<br /> <strong>Note:</strong> <em>do NOT attempt any Fix yet.</em></li> </ul><p></p><p></p><p></p><p></p><p>Please download <span style="color: blue"><strong>zoek.zip</strong></span> or <span style="color: blue"><strong>zoek.rar</strong></span> by <strong>smeenk</strong> (<img src="http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png" alt="" class="fr-fic fr-dii fr-draggable " style="" />) from <a href="http://hijackthis.nl/smeenk" target="_blank"><strong><span style="color: green"><u>here</u></span></strong></a> or <a href="http://home.kpn.nl/stefsmeenk/zoek.exe" target="_blank"><strong><span style="color: green">here</span></strong></a> and save it to your <strong>Desktop</strong>.</p><p><em><span style="font-size: 10px">Unpack the archive...</span></em></p><ul> <li data-xf-list-type="ul">Close any open browsers</li> <li data-xf-list-type="ul"> Temporarily disable your <strong>AntiVirus</strong> program. (<em>If necessary</em>)<br /> <span style="font-size: 10px"> If you are unsure how to do this please read <a href="http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html" target="_blank"><strong><em>this</em></strong></a> or <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank"><em><strong>this</strong></em></a> Instruction.</span><br /> </li> <li data-xf-list-type="ul">Double click on <strong>zoek.exe</strong> to run the tool .<br /> <em>Please wait while the tool does not start...</em><br /> </li> <li data-xf-list-type="ul">Copy the text present inside the code box below and paste it into the large window in the zoek tool:<br /> <br /> [code]emptyclsid; <br /> shortcutfix; <br /> emptyalltemp; <br /> autoclean;[/code]</li> <li data-xf-list-type="ul"><br /> <br /> Click on <img src="http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png" alt="" class="fr-fic fr-dii fr-draggable " style="" /> button.<br /> <em>Please wait until a logreport will open (this can be after reboot)</em><br /> </li> <li data-xf-list-type="ul">Save notepad to your Desktop and attach here <strong>zoek-results.log</strong><br /> <em><strong><span style="color: red">Note:</span></strong><span style="color: blue"> It will also create a log in the <strong>C:\ </strong>directory named "<strong>zoek-results.log</strong>"</span></em></li> </ul><p></p><p></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/" target="_blank"><strong>Farbar Recovery Scan Tool</strong></a> and save it to your desktop.</p><p></p><p><span style="font-size: 10px"><span style="color: green"><strong>Note</strong>: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.</span></span></p><p><span style="font-size: 10px"><span style="color: green">Only one of them will run on your system, that will be the right version. </span></span></p><p></p><ul> <li data-xf-list-type="ul">Double-click to run it. When the tool opens click <strong>Yes</strong> to disclaimer.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button.</li> <li data-xf-list-type="ul">It will make a log (<strong>FRST.txt</strong>) in the same directory the tool is run. Please attach it to your reply.</li> <li data-xf-list-type="ul">The first time the tool is run, it makes also another log (<strong>Addition.txt</strong>). Please attach it to your reply.</li> </ul></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 144479, member: 6533"] Hello, I'll be working with you :) Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours. [*]Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, [b]please stop and ask.[/b] Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] [SIZE=4][b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [/SIZE] Please download [url=http://public.avast.com/~gmerek/aswMBR.exe][b]aswMBR[/b][/url] and save it to your desktop. Double click [b]aswMBR.exe[/b] to start the tool. [list] [*]Select[b] Yes[/b] if prompted to download the Avast database. [*]Click [b]Scan[/b] [*]Upon completion of the scan ( [i]Scan finished successfully [/i]) click[b] Save log[/b] and save it to your desktop, and post that log in your next reply for review. [b]Note:[/b] [i]do NOT attempt any Fix yet.[/i][/list] Please download [color=blue][b]zoek.zip[/b][/color] or [color=blue][b]zoek.rar[/b][/color] by [b]smeenk[/b] ([img]http://www.mcshield.net/personal/magna86/Images/Zoek_icon.png[/img]) from [url=http://hijackthis.nl/smeenk][b][color=green][u]here[/u][/color][/b][/url] or [url=http://home.kpn.nl/stefsmeenk/zoek.exe][b][color=green]here[/color][/b][/url] and save it to your [b]Desktop[/b]. [i][SIZE=2]Unpack the archive...[/SIZE][/i] [list] [*]Close any open browsers [*] Temporarily disable your [b]AntiVirus[/b] program. ([i]If necessary[/i]) [SIZE=2] If you are unsure how to do this please read [url=http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html][b][i]this[/i][/b][/url] or [url=http://www.bleepingcomputer.com/forums/topic114351.html][i][b]this[/b][/i][/url] Instruction.[/SIZE] [*]Double click on [b]zoek.exe[/b] to run the tool . [i]Please wait while the tool does not start...[/i] [*]Copy the text present inside the code box below and paste it into the large window in the zoek tool: [code]emptyclsid; shortcutfix; emptyalltemp; autoclean;[/code][*] Click on [img]http://www.mcshield.net/personal/magna86/Images/Run%20Script%20by%20zoek.png[/img] button. [i]Please wait until a logreport will open (this can be after reboot)[/i] [*]Save notepad to your Desktop and attach here [b]zoek-results.log[/b] [i][b][color=red]Note:[/color][/b][color=blue] It will also create a log in the [b]C:\ [/b]directory named "[b]zoek-results.log[/b]"[/color][/i][/list] Please download [url=http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/][b]Farbar Recovery Scan Tool[/b][/url] and save it to your desktop. [SIZE=2][color=green][b]Note[/b]: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. [/color][/SIZE] [list] [*]Double-click to run it. When the tool opens click [b]Yes[/b] to disclaimer. [*]Press [b]Scan[/b] button. [*]It will make a log ([b]FRST.txt[/b]) in the same directory the tool is run. Please attach it to your reply. [*]The first time the tool is run, it makes also another log ([b]Addition.txt[/b]). Please attach it to your reply. [/list] [/QUOTE]
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