Unable to boot. Malware??

[Dimmi]

The only thing I remember seeing before this issue is that malwarebytes scan found some issues in syswow64. Can't remember what they were. The restart of the computer was the same day as that scan. Is there a malwarebytes log I can upload?

 

[Dimmi]

Corrected reference: Hiren's BootCD.
I ran malwarebytes from the minixp environment from Hiren's cd. I can't download the latestt signatures because I don't know how to set up the wifi connection. Anyway, I uploaded the log here.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Restart your computer and tap F8 to bring up the Advanced Menu, then click Repair your computer
• Follow the prompt to enter keyboard input method, and then the prompt to enter a password. If the machine does not have a password, simply click Enter.
• In the Choose Recovery Tool menu select Command Prompt.
• You will see a big black window with a blinking cursor (command prompt).
  
  
  
  
  
  Access the notepad and identify your USB drive
  
  In the Command Prompt please type in:
  

  notepad

  and press Enter.
• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.
  
  
  
  
  
  Scan with Farbar Recovery Scan Tool
  
  Once back in the command prompt window, please do the following:
• Type in e:\frst64.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.
  
  Transfer it to your clean machine and include it in your next reply.

 

[Dimmi]

Hi, thank you for helping me out.

f8 brings up the Advanced Boot Options but repair the computer is not one of the options. I have to boot with the win 7 disk in the drive in order to get to the command prompt.

 

[Dimmi]

Here is the txt file from frst

 

[TwinHeadedEagle]

Do you still get the messages about atapi.sys?

 

[Dimmi]

yes

 

[TwinHeadedEagle]

Once again we shall use FRST for additional checks. Re-run FRST/FRST64:

• Type atapi.sys into the Search: field in FRST then click the Search Files button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[Dimmi]

I had to connect the drive as a second drive on a another computer. The original computer, all of the sudden, showed a I/O error. I tried to boot with the drive on the new computer thinking it might be a hardware issue with the MB or cables, but it still shows a atapi.sys corrupted message. I do have access to all the files on the drive once I boot up with the new computer's own drive. (win 7) but, when I run FRST it gives me the log from the c drive of the new computer not my drive in question.

 

[TwinHeadedEagle]

That is why you need to leave hard drive in previous PC.

 

[Dimmi]

But it would not even access it anymore. It showed I/O error.

 

[TwinHeadedEagle]

Then probably this is hardware problem. You will have to take it to repair shop.